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See what reviewers are saying

Rated 1 out of 5 stars

I have had a terrible experience and never received my $199.00 refund after nearly a year on waiting for a suitable product. I am afraid this company owned by Bancorp is fraudulent.

Rated 5 out of 5 stars

If anyone is hesitant to go through this company, don't be! I 'took a chance' because I noticed this company was much cheaper than its competitors for customized stuff animals. They did a wonderful jo... See more

Company replied

Rated 5 out of 5 stars

Plush-A-Pet worked with my reference pictures to re create my shih-tzu in plush form. Their attention to detail is outstanding and they were able to replicate the pink in his face and his two differe... See more

Rated 1 out of 5 stars

BEWARE, BEWARE, BEWARE. I think this is a SCAM!!! Gillie was designing my order but she has now disappeared and will not respond to me. I have contacted Jamie at custom stuffed animals.com and also... See more

Company replied

Company details

  1. Toy Manufacturer

Written by the company

Plush-A-Pet brings heartwarming memories of your pet to life with our unique plush animal clones. Each clone is individually handcrafted and personalized to capture all the unique characteristics of your favorite pet. Send us your pets pictures and create a customized stuffed animal clone of your pet dog or cat today!


Contact info

3.2

Average

TrustScore 3 out of 5

62 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gillie was friendly and so responsive

Gillie was friendly and so responsive! They asked for more photos of my parents' dog, Muttlee, so they could see him from all sides. The Plush-A-Pet that Gillie created is a perfect match for Muttlee! The attention to detail was excellent, and Gillie captured Muttlee beautifully.

18 April 2024
Unprompted review
Rated 5 out of 5 stars

When I received it, I cried happy tears. It looks just like my baby girl, Heidi.

I just received my Plush-A-Pet today, and I am in tears. It feels like I am looking into the face of my sweet girl, Heidi, who passed away nearly two months ago. After a lot of research and skepticism that other companies could achieve a good quality product for the money I was about the pay, I saw the reviews for this one and decided it seemed the most promising. Gillie was extremely diligent in communication and ensuring I was happy with the product before shipping it to me. If you are looking for a trustworthy, great-quality plushy that looks just like your fur baby, you can trust Plush-A-Pet. I've already recommended them to all my family and friends. Thank you so, so much for providing our family with a beautiful momentum for our sweet girl who we will remember forever.

25 March 2024
Unprompted review
Rated 5 out of 5 stars

Grandson loves his dog!

Gillie was fantastic to work with. She was very patient and responsive to all correspondence. The finished product was really great and looked like our Jack Frost. The only thing I would change is the fur material. My daughter and grandson mentioned that the fur is nor very soft and Jack's fur was soft. Overall, I would recommend Plushapet. You won't be disappointed. Thank you.

27 February 2024
Unprompted review
Rated 5 out of 5 stars

The great doll manufacturer

At first, I was really worried about being deceived.

After all, it's not a Taiwanese company, and the prices are not cheap either.

I felt more reassured only when the seller showed me the finished product.

Upon first seeing the doll, I noticed some areas that needed corrections, but I appreciate the manufacturer for promptly modifying them and turning the product into a satisfactory one.

I appreciate the doll manufacturing company for being willing to customize the product.

26 February 2024
Unprompted review
Rated 5 out of 5 stars

A wonderful experience from start to finish

A wonderful experience. Our kitty was made perfect. Communication was great. A grieving family has a reminder of our beautiful cat. The care and attention to detail was so touching for us. We have been sharing what a wonderful experience it has been. A sad time for my family was helped greatly by having a reminder of Abbo. Thank you again Tracy Ames

20 February 2024
Unprompted review
Rated 5 out of 5 stars

The artist did a magnificent job

The artist did a magnificent job. I was given an opportunity to approve after viewing a preliminary rendering. Shipment was very fast. I am pleased with my experience and highly recommend this company.

10 February 2024
Unprompted review
Rated 5 out of 5 stars

If anyone is hesitant to go through…

If anyone is hesitant to go through this company, don't be! I 'took a chance' because I noticed this company was much cheaper than its competitors for customized stuff animals. They did a wonderful job. It took about 6-8 weeks from start to finish to get my stuff animal, but well worth it. They asked for a bunch of pictures of my dog from different angles to make sure they customized it correctly. Before shipping it out they will send you pictures to confirm you like it or if there are changes to be done. Would buy from them again!

5 July 2023
Unprompted review
Plush-A-Pet logo

Reply from Plush-A-Pet

Hello, Madison!

We truly appreciate your kind words!

Your review and input are incredibly valuable to us! Ensuring your satisfaction with our product and service remains our utmost priority. We are delighted to learn about your positive experience with us. Many thanks!

Rated 1 out of 5 stars

BEWARE, BEWARE, ITS A SCAM!!

BEWARE, BEWARE, BEWARE. I think this is a SCAM!!!
Gillie was designing my order but she has now disappeared and will not respond to me. I have contacted Jamie at custom stuffed animals.com and also tan corp manufacturing (as I have been told that is where Gillie should be contacted but not had any replies), as they all appear to be the same company!! I have paid in full for the toy and also delivery costs but have received nothing. This outfit is an utter waste of time and money. COMPLETE DISGRACE!!!

26 June 2023
Unprompted review
Plush-A-Pet logo

Reply from Plush-A-Pet

Hello, Mayes!

Thank you for your review.

We apologize for the unsatisfactory service you experienced with your purchase. Upon investigation, we realized it stemmed from miscommunication. We have checked all our communication channels and suspect that some of our emails might have been marked as spam, as we did not receive replies from them. We have recently reviewed our records to understand how we can prevent this from happening again.

Nevertheless, we hope to hear from you again. Your item was shipped on June 30, 2023. We would appreciate your feedback on the actual plush clone.

Rated 5 out of 5 stars

Awesome overall experience

Awesome overall experience. Our stuffed animal looks just like our dog!!! After placing the order it took a few weeks for them to start working on it but once they did they were awesome about keeping me informed every step of the way. I would definitely order from them again.

6 May 2023
Plush-A-Pet logo

Reply from Plush-A-Pet

Hello, Robert!

We sincerely appreciate you sharing your thoughts with us! Learning that our product and service lived up to your expectations brings us great joy. Thank you for choosing us and for taking the time to write a review.

Rated 4 out of 5 stars

Super Realistic Clone But Lacked Communication

I ordered a clone as a birthday gift for my sister who loves my dog. I saw many reviews talking about how responsive and informant they are with the process. I didn't receive any updates about the production/review for the clone.

I ended up receiving it in the mail by surprise since I didn't know they finished it. The end product was incredibly realistic and similar to my dog so that was a pleasant surprise. I just wish that I was informed for review.

28 April 2023
Rated 4 out of 5 stars

Our pet was very lovely

Our pet was very lovely. Touched our hearts. Its difficult to capture the spirit of a passed loved one, but our replica was nice. My daughter carries 'Mason' around with her and talks to him constantly. She wishes it looked more like him to her, but he's fine.

28 April 2023
Plush-A-Pet logo

Reply from Plush-A-Pet

Hi, Cassandra!

We appreciate your review! Thank you for your kind words and for taking the time to write a review.

Rated 5 out of 5 stars

Very grateful to Pampanga Teddy Bear.

Very grateful to Pampanga Teddy Bear.. Through them, holding my long lost fur baby made them possible.. Cloning my fur baby and seeing it's image every day uplift me.. Thank you.. No words can explain how it made a difference of having my fur baby back once again by making it's teddy bear clone..

17 March 2023
Plush-A-Pet logo

Reply from Plush-A-Pet

Hi, Mildred!

Thank you deeply for sharing your heartfelt experience. We're truly honored to have been a part of bringing your fur baby back into your life, even in the form of a teddy bear clone. Your words inspire us to continue our work with passion and dedication. We're here for you, always.

Rated 5 out of 5 stars

Love our plush a pet Buster

Love our plush a pet! They worked with us throughout the process of making our big love Buster as close as possible to the likeness of him, to include the color of his eyes! He was blue merle in color, not an easy color to replicate but they did a fantastic job in doing so! The customer service was excellent!! Thanks so much!!

1 March 2023
Plush-A-Pet logo

Reply from Plush-A-Pet

Hi, SLJ!

Your review and feedback mean everything to us! Your satisfaction with our product and service is our top priority. We're overjoyed to hear that you had a positive experience with us. Thank you!

Rated 5 out of 5 stars

Great work

Great work and great customer service

14 March 2023
Plush-A-Pet logo

Reply from Plush-A-Pet

Hi, Keryx!

Thank you for taking the time to write a review! We are delighted to hear that our product and service met your expectations.

Rated 5 out of 5 stars

Plush a pet is awesome.

I found plush a pet on the internet after searching a few companies and was very, very happy with them. They communicated frequently and asked for additional photos and sent a prototype for approval. We are very happy with what we got.

22 February 2023
Plush-A-Pet logo

Reply from Plush-A-Pet

Hi, Dennis!

Thank you for choosing Plush-A-Pet and for sharing your experience with us! We're so glad to hear that our product and service provided you with a positive experience. This means a lot to us.

Rated 5 out of 5 stars

Amazing

Excellent professional service. Staff are very friendly and attentive to all little details. Communication is great. The company sent you pictures of the prototype for review, take in your feedback before finalizing the final product. The stuff animal is carefully packed and wrapped for delivery. It's almost an exact replication of my dog. Love it !

4 February 2023
Plush-A-Pet logo

Reply from Plush-A-Pet

Hi, Vivien!

We appreciate your review more than words can express! It made our day. We are committed to providing you with the best product and service possible. Thank you for choosing us and for taking the time to write a review.

Rated 5 out of 5 stars

The replication was nearly spot on

The replication was nearly spot on! The smile and tears on my granddaughter’s face was all thanks I needed. Please accept my gratitude for making her Christmas extra special!

29 January 2023
Plush-A-Pet logo

Reply from Plush-A-Pet

Hi, Karen!

Your review and feedback are greatly appreciated! Thank you so much. We are happy to make your granddaughter smile.

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