PlusDent Reviews 

946
TrustScore 3 out of 5

2.8

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Rated 5 out of 5 stars

I'm so impressed with the results of my aligners. The whole process from start to finish was so easy, no pain & not having to constantly make appointments for checks! If anyone does need the IPR (fi... See more

Company replied

Rated 5 out of 5 stars

I had an initial free scan at PlusDent London Hammersmith and I only have positive reviews about it. Dr Royds really took the time to answer my questions and explain what the treatment plan would look... See more

Company replied

Rated 1 out of 5 stars

After what seemed a promising start I’ve been severely disappointed with Plusdent! I’ve had to have a realignment program and it’s been 6 months now chasing them for instructions having to do a 110mil... See more

Rated 5 out of 5 stars

Had IPR, and again Tom was really clear and attentive in his explanation. Went through the details to how to insert the aligners. Started wearing my aligners, fit perfectly, easy to use, onto my seco... See more

Company details

  1. Cosmetic Dentist

About PlusDent

Written by the company

Our dentists straighten your teeth with the use of state-of-the-art invisible aligners. It is safe, discreet and takes just a few months. It comes at a fixed price, which is typically 70% cheaper than for a fixed brace. For a smile that lasts a lifetime.

Contact info

2.8

Average

TrustScore 3 out of 5

946 reviews

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2.8

All reviews

(946)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT use this company

DO NOT use this company. I have been waiting since December for my refinement aligners to be sent. I have been wearing the same ones since then. As a result of wearing them for so long (4months) yet only suppose to wear them for a week its now caused me further dental issues with my other teeth. I've had to go to my local dentist as an emergency due to being in excruciating pain. My local dentist confirmed that the severe pain in my teeth is a result of extra pressure on my other teeth due to having the existing aligners in for too long. The intial issue with my bite which has been an issue since December has now worsened and caused more issues due to the delay in receiving my new refinement. I'm in contact with Plusdent on a weekly basis but never get a response to the questions I ask. All I'm being told is sorry and we are short staffed. Thus really isn't good enough. They have known about my excruciating pain for 3 weeks now and have no resolution. I have had to seek legal advice now its that bad.

Review after your response
I'm afraid I've heard this before and nothing happens. Since writing the review I have received my aligners for the top and bottom and the bottom DO NOT fit my teeth. I send images over showing you they don't fit three weeks ago now and I have sent 4 follow up emails affer trying to chase this up and asking what to do next and I haven't had no response from you at ALL and its been 3 weeks now. You make these claims on trust pilot but do nothing after the fact. PLEASE BEWARE PEOPLE. I believe my teeth are now damaged because of you and I have taken this matter further contacting dentistry governing bodies.

4 April 2022
PlusDent logo

Reply from PlusDent

Hey Jade,

Thank you for the feedback, we take this very seriously. We are escalating this internally and will provide you a solution as soon as possible.

Best,
PlusDent UK Team

Rated 4 out of 5 stars

Kind staff, organised

Arrived in time, the receptionist was taking my visit straight away, the dental assistant welcomed me straight away who was a nice person, explained to me a lot, he took carefully the visual inspection and scan as i have strong pharyngeal sensitivity. Finished with the cosultation within 30 minutes, was all fine.

1 April 2022
Unprompted review
Rated 5 out of 5 stars

Very good company

Very good company, happy with the service from start to finish.
Very good result, I already recommended this company to friends and family.
Another happy customer.

31 March 2022
Unprompted review
Rated 5 out of 5 stars

Today was my first visit to Plusdent

Today was my first visit to Plusdent, I arrived at the wrong time because my appointment was supposed to be at 16:20 and I was at the clinic at 14:20 but the receptionist was very kind and reassured me and helped me with that, 5 minutes and the dentist came and was very kind too and greeted me A cheerful and excited face. The team at the clinic were all helpful and wonderful and I am happy to complete my dental treatment with them. It was also very easy to find the Plusdent location as it is very close to the train station in Hammersmith, only a 6 minute walk after the station.

30 March 2022
Unprompted review
Rated 5 out of 5 stars

Positivity Plusdent

Here is a positive and remarkable review for Plusdent. I was well satisfied with their genuineness and ultimate positive services. I had a great time and a lovely reception from Amazing Dr. Ahmid, an excellent consultancy. I would recommend Plusdent any time for the most excellent service.

28 March 2022
Unprompted review
PlusDent logo

Reply from PlusDent

Hey Hammed,

Thank you for the review.

Best,
Charlotte

Rated 5 out of 5 stars

The place was clean and organized

The place was clean and organized. They respect my appointment time and The dentist was so kind, and explain very clear.

23 March 2022
Unprompted review
PlusDent logo

Reply from PlusDent

Hey Bruna,

Thank you for the review.
Happy to hear that everything got explained well.

Best,
Charlotte

Rated 5 out of 5 stars

Excellent Service. 10/10 Would Reccommend

Excellent Service.

The dentists were very professional and straight to the point. They explained everything very clearly and described the total process very well. My consultation was very useful and the technology used made everything much easier, allowing me to see a clear 3D model of my teeth.

22 March 2022
Unprompted review
PlusDent logo

Reply from PlusDent

Hey Gabriel,

Thank you for the review.
Happy to hear that you had a good experience with us.

Best,
Charlotte

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