Plus260 Tech Solutions Reviews 

264
•
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I invest in this company and ordered a jersey and non of which have been given to me, I am very frustrated because this was a year ago, these guys are scams and may God bless them with all they have d... See more

Rated 5 out of 5 stars

Plus 260 tech is a company that has really helped me buy gadget accessories. I love the company’s organization and honesty. Their communication is equally impressive and they make me feel comfortable... See more

Company replied

Rated 4 out of 5 stars

First and foremost, I came to know about plus 260 through a workmate who bought an iPhone. This built confidence in me to order my ultra 23. The experience has been good despite a slight delay on deli... See more

Rated 5 out of 5 stars

Though I haven't received my order yet due to delays out of your control, I'm pleased to say that your customer services 're really excellent. Constant updates on the status of an order placed is th... See more

Company replied

Company details

  1. Electronics Store
  2. also in
  3. Camera Store
  4. Cell Phone Store
  5. Computer Accessories Store
  6. e-Commerce Service
  7. Phone Repair Service

Written by the company

Plus260 Tech Solutions, an award-winning business is a customer service company that also happens to specialize in electronics. With our headquarters being in Lusaka, Zambia, we stand as a distinguished e-commerce and electronics retailer. Our commitment lies in delivering premium technology products at prices within everyone's reach, coupled with a firm emphasis on outstanding customer service and rapid issue resolution. Our story began in 2017, when our Managing Director, Mr. Mbuyoti Muwela, answered the technology needs of his family and friends in Zambia while based in China. Officially registered as a business in May 2020, we swiftly expanded to cater to the escalating demand for affordable technology products throughout Zambia. Our growth trajectory and dedication to excellent customer service have earned us a prestigious reputation, leading to our recognition as the Best Start-Up E-commerce Business in Zambia in October 2022. We have proudly served over 7,000 individual customers and a broad spectrum of high-profile corporate clients, including SOS Children's Village, Impala Terminals Zambia, NHIMA, Itezhi Tezhi Power Corporation, NWASCO, BongoHive, and AIDS Healthcare Foundation Zambia. These partnerships have solidified our status as a trusted technology solutions provider. Our online presence is strong with more than 200,000 site visitors and over 20,000 products sold. Guided by Mr. Mbuyoti Muwela, the Chairman of the Board of Directors and Managing Director, our team of 19 proficient professionals excel in various areas such as customer service, procurement, marketing, technical support, web and graphic design, operations, delivery, and HR. At Plus260 Tech Solutions, our mission is not only to earn global recognition as an e-commerce service provider that enriches stakeholders' lives with inclusive, affordable services, but also to provide superior customer service and swift problem resolution. We envision a world where our economical e-commerce services and exceptional customer care enhance everyday life experiences, paving the way for a fulfilling lifestyle for everyone. Remaining unwavering in our commitment to core values of customer-centricity, quality assurance, integrity, teamwork, good citizenship, and personal accountability, our online store, www.plus260.store, offers a wide variety of products, from mobile phones, tablets, laptops, computers, cameras and their accessories, to an assortment of non-electronic items. Designed for optimal convenience, our online platform enables customers to purchase tech and non-tech items from their homes, offices, or on the go. We handle the delivery process, ensuring that products reach our customers' doorsteps at no extra cost. Our dedicated sales team, adept at swiftly resolving issues, is available online or in person at our store in Salama Park, Lusaka, Zambia, from Monday to Saturday. We strive to simplify the shopping process, guiding customers to high-quality and cost-effective products, thereby creating a rewarding shopping experience for all. - BELOW IS A LIST OF OUR PRODUCTS AND SERVICES - Cellphones and accessories - Tablets and accessories - Laptops and accessories - Computers and accessories - Cameras and accessories - Photography equipment - Headphones, Portable speakers and Sound bars - Printers and accessories - ICT devices and accessories - Various non electronic products. Get in touch with us if you will need our services.


Contact info

3.8

Great

TrustScore 4 out of 5

264 reviews

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3.8

All reviews

(264)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer service and you always…

Amazing customer service and you always have the best quality of goods.

16 August 2023
Plus260 Tech Solutions logo

Reply from Plus260 Tech Solutions

Hey Suwilanji,
Thank you for the feedback,
We are happy that you are satisfied with our service and the quality of the products we have.
Thank you for the support, we look foward to welcoming you back soon😊

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, the whole transaction process was seamless. Very stress free and I absolutely loved it

14 July 2023
Plus260 Tech Solutions logo

Reply from Plus260 Tech Solutions

Hey Precious,
Thank you for the feedback,
We are happy that you are satisfied with our service.
Thank you for the support, we look foward to welcoming you back soon😊

Rated 5 out of 5 stars

Great customer care

Great customer care
Always get deliveries on estimated time frame

13 July 2023
Plus260 Tech Solutions logo

Reply from Plus260 Tech Solutions

Hey Hope😊,
Thank you for the feedback,
We are happy that you are satisfied with our service and delivery!
Thank you for the support, we look foward to welcoming you back soon😊

Rated 4 out of 5 stars

My experience on the purchase was great…

My experience on the purchase was great this time and have seen improvement on customer service.
Delivery of goods could be improved to 7days.

12 July 2023
Plus260 Tech Solutions logo

Reply from Plus260 Tech Solutions

Hey Rose😊,
Thank you for the feedback,
We are happy that you are satisfied with our service and our products!
And we will look at improving our delivery.
Thank you for the support😊

Rated 5 out of 5 stars

The best there is…

Undoubtedly the very best customer care for top quality products and timely delivery!

11 July 2023
Plus260 Tech Solutions logo

Reply from Plus260 Tech Solutions

Hey Jeremiah😊,
Thank you for the feedback,
We are happy that you are satisfied with our service and our products!
Thank you for the support😊

Rated 5 out of 5 stars

thank you for your service

thank you for your service, i will recommend your shop plus260 tech😊

21 July 2023
Unprompted review
Plus260 Tech Solutions logo

Reply from Plus260 Tech Solutions

Hey Emil😊,
Thank you for the feedback,
We are happy that you are satisfied with our service
And a big thank you for recommending us!
Thank you for the support and we are looking foward to welcoming you back.

Rated 5 out of 5 stars
Plus260 Tech Solutions logo

Reply from Plus260 Tech Solutions

Hey Shalom😊,
Thank you for the feedback,
We are happy that you are satisfied with our delivery service
Thank you for the support😊

Rated 5 out of 5 stars

Why you should choose Plus260 Tech

Delivered my order within the estimated time, I got regular updates on my order, the customer service personnel were friendly and easy to talk to and I was informed that the phone color I wanted had sold out and I was given the opportunity to pick another one.

12 June 2023
Plus260 Tech Solutions logo

Reply from Plus260 Tech Solutions

Hey Lunela😊,
Thank you so much for the feedback
We appreciate it and the support rendered!

Rated 5 out of 5 stars

Amazing customer service

The customer service from Plus260 is unparalleled! I love to online shop, and the customer service here can not compare to any. They keep you up to date with your order status via phone calls if there is any update with what you are purchasing. Really proud that this is a Zambian company!

23 May 2023
Plus260 Tech Solutions logo

Reply from Plus260 Tech Solutions

Hey Mwaka😊,
Thank you so much for the feedback
We appreciate it and the support rendered!

Rated 5 out of 5 stars

Loved the quick response

Loved the quick response! Ordered the speaker in the morning and it was delivered on the same day. The customer service is always great as is the tracking of your order at each stage. The speaker itself has really good sound.

11 May 2023
Plus260 Tech Solutions logo

Reply from Plus260 Tech Solutions

Hey Salifya😊,
Thank you so much for the feedback.
We are happy that you are satisfied with our service and your new speaker!😃
We thank you for your support

Rated 5 out of 5 stars

Awesome customer service..

Awesome customer service...The level of communication that's there from the time of order to the time of delivery is top notch and gives you a sense of security. Also the fact that I got what I ordered is remarkably comforting cause I feel I got my monies worth....

15 May 2023
Plus260 Tech Solutions logo

Reply from Plus260 Tech Solutions

Hey Chilobe😊,
Thank you so much for the feedback.
We are happy that you are satisfied with our service.
Providing value for money is something we seek to achieve as store
We thank you for your support

Rated 4 out of 5 stars

Great customer service and products

Great customer service and products. Kept in touch with me at all
times

12 May 2023
Plus260 Tech Solutions logo

Reply from Plus260 Tech Solutions

Hey Christine😊,
Thank you so much for the feedback.
We are happy that you are satisfied with our service
We thank you for your support

Rated 5 out of 5 stars

Samsung S21

As usual, you guys always deliver 🤧
My phone even came two weeks earlier and I love it. I'll always recommend you guys to everyone in my life. Keep it up y'all.

14 May 2023
Plus260 Tech Solutions logo

Reply from Plus260 Tech Solutions

Hey Chansa,
Thank you for the awesome feedback,
We are happy that you are satisfied with our service and your new phone😊

Rated 4 out of 5 stars

A few misunderstandings but team worked…

A few misunderstandings but team worked very hard to resolve the matter.

13 April 2023
Plus260 Tech Solutions logo

Reply from Plus260 Tech Solutions

Hey,
We are sorry for the inconveniences caused for you at that particular time.
We always make sure to resolve matters as quickly as possible for our customers.
Thank you for the feedback😊

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