Overall, the staff as a whole was extremely helpful for the whole process, answering my questions about any topic. I asked about payment options, stylistic ideas, and even shipping details, and I was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This place checked a lot of boxes. Good options. Lab grown. Women owned. All great things, but what really struck me, the outreach and customer support. Last minute before shipping, I found out I woul... See more
Company replied
The customer service is unparalleled. The Plum team is quick to respond to questions or requests and are happy to put together a custom kit to ensure you feel secure in your selection. No other compan... See more
Company replied
There was a FedEx issue with shipping and Josh from customer service provided genuinely the best customer service I’ve ever received from a brand. He was proactive, understanding, and fixed everything... See more
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Company details
Written by the company
Hi! We're Plum Diamonds, and we're all about serving you premium lab grown diamond rings and fine jewelry. Each piece is fully customizable and crafted just for you in our own sustainable workshops. We offer free lifetime servicing and sizing, and we're founded by female jewelers who love diamonds (and won't steer you wrong!). Plum Diamonds crafts the highest quality gold and platinum settings in adherence to strict ethical and sustainability regulations. We own the best custom manufacturer in the business, where expert teams craft heirloom-quality fine jewelry for discerning customers across North America. Together, we’ve been doing this for generations and will continue for decades to come! Through www.plumdiamonds.com, we bring one-of-a-kind, impeccable rings direct to you.
Contact info
5 S Wabash Ave. Ste. 704B, 60603, Chicago, United States
- 844-844-3638
- hello@plumdiamonds.com
- plumdiamonds.com
4.9
Excellent
318 reviews
Hasn’t replied to negative reviews
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A luxury experience
The customer service is unparalleled. The Plum team is quick to respond to questions or requests and are happy to put together a custom kit to ensure you feel secure in your selection. No other company has provided anywhere near this level of service, which is akin to a luxury powerhouse brand. And to make things even better, the jewelry is stunning and well-made. I will be getting a complete set from Plum and hope to acquire more heirloom pieces in the future.
20 June 2025
Reply from Plum Diamonds
Wow! We are so touched that your experience with Plum moved you to write such powerful words! Thank you for giving Plum a go; it would be our pleasure and honor to create more piece for you :)
Kristy & Renee were incredible to work…
Kristy & Renee were incredible to work with. I'm beyond happy with the outcome of my ring and still can't believe it's mine. The whole designing process was flawless, and they really went out of their way to create the ring of my dreams for my 20th anniversary.
Thank you, Sarah
26 June 2025
Reply from Plum Diamonds
Sarah-congrats on 20 years! We're so honored to have been part of your journey and this special occasion. Here's to many more years and hopefully seeing you at Plum again for another milestone!
Ring Purchase
Kristy and her team were super helpful with anything I needed and delivered an unbelievable product.
18 June 2025
Reply from Plum Diamonds
Thank you so much for sharing your experience! You chose an amazing piece, and congratulations! Super happy for you both :)
No need to search further. You are in the best hands for your special occasion.
The rings are beautiful. The customer service was impeccable. I truly felt valued and Renee was always helpful along through process. I highly recommend using Kristy and Renee. You will not be disappointed. Thank you to both of you for taking so much time and providing me the perfect pieces.
16 June 2025
Reply from Plum Diamonds
Douglas, we couldn't be happier that you love the rings! We know it was a big leap of faith to order sight unseen and we appreciate the opportunity you gave us to be part of such a special set. We wish you both the best and please let us know if we can help with anything! Congrats!
Great communication
The communication was great throughout the whole process. It really seemed like they went the extra mile to ensure my peace of mind as I searched for the perfect diamond.
13 June 2025
Reply from Plum Diamonds
Hi there! Thanks for the note :) We know it's a big ask to take a leap with such a big meaningful purchase online so we do try to make it as stress free and enjoyable as possible -thank you for noticing!
Just wanted to share that I found this…
Just wanted to share my experience, I bought an engagement ring for my fiancé, she loved it. The quality of the diamond is excellent and it shines incredibly. Also, wanted to mention that the customer service was excellent, they quickly responded to all my questions and keep me updated about my order.
4 June 2025
Reply from Plum Diamonds
Kevin, we couldn't be more thrilled that you and your fiance love the diamond! And, we're so glad you appreciated the experience overall. We appreciate you, thank you for choosing Plum!
Unbelievable Experience
The customer service you receive is truly unmatched. From the moment we placed our order, we received PERSONAL email contact which remained consistent throughout the entire process to check in and update us on the status of our order. You will not find the same experience elsewhere. My Wife was literally speechless when we received her ring and we could not be happier. Thank you all for making this so easy and a special thank you to those who spent their time crafting this piece for us.
10 June 2025
Reply from Plum Diamonds
Lucas, we're honored your chose Plum for your wife's special ring and we love a speechless reaction any day! Thank you so much for taking the time to leave a review, we appreciate every one! We'd love to work with you again in the future.
Ring shopping made easy
The diamond ring buying experience was very easy- they made it simple to design and choose the diamond you want with all the specific characteristics. My fiance loves it, and it looks more expensive than it is!
15 April 2025
Could not have been more perfect
Great communication, shipped as promised, stunningly beautiful emerald diamond 18k ring exceeded my expectations. 10/10
29 May 2025
Reply from Plum Diamonds
That's the best we can hope for! Thank you so much for sharing - please come back to visit us at Plum again soon, it was a pleasure to work with you.
Communication made this experience…
Communication made this experience great I was very well informed throughout the whole process.
4 June 2025
Reply from Plum Diamonds
Tyler, it's our pleasure to keep you informed throughout the process - we're excited for every ring to make it home and enjoy touching base as well! Thanks for supporting Plum!
Best decision and process EVER
Best decision and process ever! Renee and Kristy are such a joy to work with, they guided me with patience, ideas, professional suggestions and authentic care. This was a wonderful experience for me and I am so happy I found Plum Diamonds. Thank you so much!
2 June 2025
Reply from Plum Diamonds
Aneth, we're so honored to have been a part of this special process for you and couldn't be happier that you took a leap with Plum! We're here if we can help at all in the future - congrats!
The updates along the way that provided…
The updates along the way that provided a some good reassurance. The easy to use website and customization.
15 April 2025
Reply from Plum Diamonds
So glad the process was simple for you and that our communication was helpful. Thanks for sharing and come back to Plum again soon!
Everything was great! Plus awesomeee!
Everything was great, the wife LOVE LOVE LOVED the art you guys made! I really appreciate the awesome communication on the status updates all the way to the shipping. Apologies on the late verdict of how the customer service was but I was out of town. However, I will definitely tell anyone Plum DIAMONDs was an awesome experience. Thank you again!
28 May 2025
Reply from Plum Diamonds
Carl, we appreciate your kind words anytime so no apologies needed! We're so happy to be a part of your story ~ thanks for sharing your experience!
Awesome
Working with plum diamonds was a great experience. They made picking out a ring easy.
28 May 2025
Reply from Plum Diamonds
Hi Joe~we're ecstatic to hear that we helped make the experience simple and positive for you! We also truly appreciate the time you took to leave a review - much appreciated!
Exceptional customer service
Exceptional customer service. The ring exceeded my expectations with the craftmanship.
6 May 2025
Reply from Plum Diamonds
As we pride ourselves in both our service and craftsmanship nothing makes us happier than knowing we exceeded your expectations! Letting us know that means more than you know - we are so grateful. Please reach out if we can help at all in the future!
Knocked it out of the park!
I couldn’t have asked for a more personal and engaging experience. Renee guided me through the entire process with warmth, deep knowledge, and incredible patience—helping me gain clarity and ultimately find the perfect diamond. Even in Renee’s absence, the communication remained seamless and attentive.
PLUM truly raises the bar. Their integrity, energy, and dedication shine through in everything they do. It’s clear they love their work and handle challenges with grace and professionalism.
9 May 2025
Reply from Plum Diamonds
Wow, thank you so much for your kind words! We do love what we do but the clients make it worth it - we appreciate you! And, we appreciate that you cared enough to leave a review. Thank you for taking a leap with Plum!
Amazing Customer Service!
Repeat customer and will purchase from Plum again! Renee went out of her way to accommodate my rush request and was able to deliver to a FedEx office while I was traveling. Outstanding customer service!! Can’t say enough good things about Plum’s quality and team.
7 May 2025
Reply from Plum Diamonds
Hey Adam, we love our loyal Plum clients so thank you! And it was our pleasure to make it all work for you, we're so thrilled everything fell into place! We hope to see you again at Plum :)
Helpful!
I thought this kit was very helpful with picking what cut stone I liked the best. I tried a couple styles on at a different store but I wanted to take my time with what I really wanted so this was perfect. They ask what styles you like and send you mockup rings and loose stones. I kept mine for about 5 days and wore one ring each day to really get a feel for it. Would recommend to anyone!
29 April 2025
Reply from Plum Diamonds
Hey there, we are so glad to hear you took advantage of our kit and found a way to make it most useful to you! We love to hear how people use to determine what's best for them - we hope to make your real ring now that you've had a chance to experiment!
Amazing customer service and attention…
Amazing customer service and attention to detail. We love our rings and would recommend Plum!
28 April 2025
Reply from Plum Diamonds
We appreciate you! Thanks for caring enough to leave a review - they help more people feel comfortable taking the leap with Plum and so we can't thank you enough :)
Reply from Plum Diamonds
Thank you! We will take that - we appreciate being acknowledged for our great service. We care about and appreciate each of our clients!
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