Plumberoo LtdReviews 

179
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the professionalism and expertise of the staff. Customers consistently praise the efficient and high-quality service, noting that complex issues are handled with skill and dedication. Many appreciate the clear communication, prompt responses, and the team's willingness to go the extra mile to ensure satisfaction. However, some customers also noted dissatisfaction with staff getting defensive when questioned about charges, and an instance where a service professional's conduct during a visit was unsatisfactory.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the efficiency, detail, and quality of... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a long-standing issue with some non-functioning radiators. Major headache, the sort of issue you just want to wish away. But it needed addressing, and Plumberoo sorted it. Professional, decent... See more

Rated 5 out of 5 stars

I can't recommend the team at Plumberoo highly enough! We needed a plumber and came across Plumberoo through Which? Trusted Traders. Rom visited us twice to tackle a tricky issue with a mains stop... See more

Rated 5 out of 5 stars

The company was recommended by a neighbour and I was happy I went with them. I needed the work done quickly due to my own schedule and they were ultimately able to attend the next working day. I neede... See more

Rated 5 out of 5 stars

Finally, a reliable, efficient tradesperson! I used Plumberoo for the first time and was very impressed with all the contact I had, Stuart came out and was really diligent in sorting out my heating p... See more


Company details

  1. Plumber
  2. Air Conditioning Contractor
  3. Air Conditioning System Supplier
  4. Drainage Service
  5. Gas Engineer
  6. Heating Contractor

Written by the company

Plumberoo is your local team of expert plumbers, heating and drainage engineers serving South West and Central London – and yes, we are mostly Australian! Whether you’re a home owner, a landlord or a business, our reputation for great service makes Plumberoo the perfect partner for Boiler Servicing, Plumbing Emergencies, Heating Installation and more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(179)

28 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service all round 

To put it simply, excellent service all round. Suspected leak in my property was tracked and traced and resolved efficiently and expediently by an extremely competent engineer Miles, who was, as an added bonus, a real pleasure to deal with; nothing was too much trouble.

I can’t rate Plumberoo more highly. Thanks to Chris and his team!

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Our company contacted Plumberoo for a leak in the bathroom,

Our company contacted Plumberoo for an emergency leak we had in our home. The response was immediate and they came straight away which was helpful and reassuring.
Ben came and dealt with a leak we had in the bathroom and was extremely professional and reassuring but really pleasant and friendly too.
I have no hesitation in recommending Plumberoo and if you have a plumbing job give them a call for great service.

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Fraser installed a radiator and relocated the washing machine in my awkward-shaped kitchen, locating the old drainage pipe and adding new pipework as well as a trap to stop bad smells. At every stage he showed me what he was intending to do next, to check that I was ok with it. Fraser also gave some advice on keeping the heating system in good order. He tested the heating and washing machine thoroughly before leaving, and left everything very clean and tidy. Highly recommended.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Very pleased with the service

Very pleased with the service. We had a severely blocked macerator outlet line due to poor arrangement by the original builder and a bathroom in the middle of the house far from the drain stack and steel beams in the way of a full-sized drain. Plumberoo worked with us to re-route the drain line and divert the bath and sink waste. Now the macerator on the loo is working smoothly instead of working overtime and no need for the pump to chug away when the shower runs.

28 May 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, Tom was fantastic. His work was excellent and he was tidy and highly knowledgable.

22 May 2024
Unprompted review
Rated 5 out of 5 stars

I would recommend Plumberoo without…

I would recommend Plumberoo without hesitation. I used the company to deal with a tricky blocked sink waste. The service was quick and efficient - they turned up when they said they would, dealt with the problem in an intelligent and efficient manner, all for a very reasonable charge. What more can you ask for?

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service!

We have used Plumberoo in the past for drains work and recently to replace our boiler. Chris came back to me promptly and quoted quickly (unlike another company we had asked, who took weeks and needed chasing!), then we easily found a date for the works. Stuart, who fitted the boiler with Jacob, was fantastic. He arrived on time, worked really hard for 2 days, was super thorough, knowledgeable and conscientious. He stayed late to ensure all was running smoothly after we had electrics issues, and was clean and tidy. I would thoroughly recommend Plumberoo, a very reliable and trustworthy company. Please keep it up! And please stay reasonable with your prices! :-)

11 April 2024
Unprompted review
Rated 5 out of 5 stars

Make this your first and only call.

AS I have used Gary's services for over 10 yrs, I can honestly say I wouldn't use anyone else. He's replaced a water heater, as well as multiple kitchen and bathroom repairs. For honest prices and top notch services you won't go wrong with Plumberoo.

29 October 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Called about a blocked drain and got an appointment the same day. Fraser arrived exactly on time and was professional, friendly and efficient. Job got done very quickly, and would definitely use again

28 February 2024
Unprompted review
Rated 5 out of 5 stars

Amazing, reliable and honest!

Plumberoo were a recommendation and have to say they've been nothing but amazing so far.
Very professional honest and reliable and will definitely continue to use them.

24 February 2024
Unprompted review
Rated 5 out of 5 stars

Contact Plumberoo whenever you need a good, reliable plumber

I was recommended Plumberoo by a plumber I had used previously, but this time he was unavailable to attend a blocked drainage outlet from the shower tray . I met Jayse at my London flat at exactly the scheduled time and he quickly assessed the problem and how to deal with it. Jayse is very resourceful and managed to get access to the blocked pipe by carefully removing tiles and timber sub-frame beneath the tray to be able to get the power-hose into the small outlet pipe and clear the blockage. Afterwards, he reinstated the tiles and cleared up to leave the place neat and tidy. Had this not worked, the alternative would have been a very costly and time-consuming operation to remove the shower tray completely to get to the blocked pipe.
I'm very pleased with the result and very grateful to Jayse and Plumberoo for nailing this tricky job. I will definitely be using them again and can recommend them to anyone in need of a good, reliable plumber.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Reliable and professional

They arrived on time and explained all the work that needed to be done and provided an accurate estimation of costs before starting work. Considerate, professional and efficient.

9 January 2024
Unprompted review
Rated 5 out of 5 stars

Top quality plumber

Very professional service. Plumber arrived early. He was knowledgeable, polite and informative, happy to answer all questions.
Absolutely no reservations in recommending Plumeroo, based on my experience of this plumber.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service to replace leaking HIU

I had a leak in my heat interface unit and received an outstanding service from Plumberoo. They assessed
and identified the problem, then persevered to source parts when many of them were obsolete. Unlike other plumbers I’ve had recent experience of, Plumberoo kept me updated and informed and always turned up when they said they would. Excellent service that I’d highly recommend.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Great plumbing, mostly good customer service

A plumber came to our flat to replace a cistern. The plumber was very quick in diagnosing and fixing issues, and he was very speedy in obtaining parts. He cleaned up well and tested his installation thoroughly.

There were some initial issues with the invoice that I tried to rectify. My first attempt did not resolve my issue but I was phoned later in the day by a member of the team who was very proactive and understanding of my concerns. He explained his business' view and gave a clear explanation for the prices I had been charged, which left me very satisfied.

Overall, a very good plumbing firm that I would heartily recommend. I look forward to using them again.

18 December 2023
Unprompted review
Rated 4 out of 5 stars

Leaking boiler

We had what I thought was a leaking boiler. Called Plumberoo and I think it was Steve who came round. He found the leak was rain water running down the flue, he climbed into my attic to find my flue had become detached from the wall joints and was no longer attached properly to the roof tile. He promptly repaired this. He said the situation was potentially very dangerous. He then serviced my boiler. Job well done

12 December 2023
Unprompted review
Rated 5 out of 5 stars

Cannot fault…

Been using Plumberoo for a while now and they are simply fantastic. On this occasion it was Tom the heating engineer who quickly diagnosed the problem and replaced the faulty part from stock he had in his van. Heating back up and running within the hour. Could not fault and will continue to use them. Thanks all

5 December 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look