Plumber Tools Reviews 228

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

As always, easy breezy front start to finish. Fast shipping as these guys know how excited we get over new tools especially flex shafts bc usually we get try them out right away. Thank you guys for al... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service, Jerome and Sanya are very helpful, answering any/all questions! cables and attachments are as good/better as competition but priced much cheaper. i had an issue where my p... See more

Rated 5 out of 5 stars

Fantastic product and value. Amazingly fast shipping and delivery. I bought the ridgid k9-12 off of eBay and then discovered plumber-tools.com. I canceled an order for Ridgid accessories and bought... See more

Company replied

Rated 5 out of 5 stars

This is a second time buying the flexible shaft (an extra 30 ft/10 m) with attachment. The product is fantastic (for root intrusion removal) and when used with a sewer camera it makes a big difference... See more

Company replied

Company details

  1. Equipment Supplier
  2. Plumbing Supply Store
  3. Tool Manufacturer

Written by the company

We manufacture and distribute sewer cleaning equipment such as flexible shafts and drain cleaning chain knockers. Our drain cleaning chains are suitable for all kinds of blockage removal tasks and descaling of pipes. We manufacture alternative shafts and adapters for the Ridgid k102 and K204, as well as pipe relining equipment and tools for pipe coating systems. Our tools are compatible with the Picote Mini Miller, the Picote Maxi Miller and the Picote Midi Miller machines. We sell exclusively from our webshop, and deliver from Finland to almost every country.


Contact info

4.8

Excellent

TrustScore 5 out of 5

228 reviews

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Rated 5 out of 5 stars

Specialist equipment supplier that is good at what they do

Clear communication (even apologising that order would not be sent until after Easter holidays, when order was placed during holiday period!)
Super fast delivery
Website full of useful info

29 March 2024
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Reply from Plumber Tools

Thank you so much for a great review Philip. We spend so much time working on the content of the descriptions, so we are happy to see that it is helpful.

Rated 5 out of 5 stars

Just wanted to tell that I was very…

Just wanted to tell that I was very happy to buy from you Jerome you have a very good service and you are nice person to speak with.

20 March 2024
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Reply from Plumber Tools

Thank you very much for a 5 star review Ron. It was a pleasure to serve you, and I look forward to chatting with you again.

Rated 5 out of 5 stars

Excellent value for money

Excellent value for money, quality products, fast delivery and great technical support.

10 April 2024
Unprompted review
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Reply from Plumber Tools

Thank you for a great review! It is always our pleasure to see a happy customer. Looking forward to serving you again.

Rated 5 out of 5 stars

Tools needed to clean up a galvanized steel drain from a constriction

First, I have been looking for a tool for my house situation. This was the best option to clean my 2 inch steel drains. Second, Jerome was very helpful via email and talking me through what the purchase needed to be. Third, the shipment came to USA (Texas) from Finland in 6 days FedEx.

21 March 2024
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Reply from Plumber Tools

Thank you so much for the 5 star review. You are the first customer that we have met who is not official tradesman and yet you pulled it off like a pro. Thank you so much for sharing your videos. It was a real pleasure to serve you.

Rated 5 out of 5 stars

Great product and fast shipping

Item came fast and was high quality as expected.

11 March 2024
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Reply from Plumber Tools

Thank you for a great review! We monitor delivery on an hourly basis to make sure it arrives safe and sound. Looking forward to serving you again.

Rated 5 out of 5 stars

Great product

Great products

7 March 2024
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Reply from Plumber Tools

Thank you for a 5 star review Arthur. Only 1% of our customers take the time to leave a review, your feedback really means a lot to us.

Rated 1 out of 5 stars

Order didn't go through

Order didn't go through, email received after order was placed. Called 2 weeks later and payment wasn't confirmed, was told they dont check order status online. Total waste of my time.

13 March 2024
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Reply from Plumber Tools

Hi Ray,

When placing an order with the direct payment option, then you need to make the payment manually.

Alternatively, you could place your order with a credit card, and the payment will be made automatically.

We do not deliver products without the payment, or the proof of payment. If you could provide us with proof of payment, we would be happy to serve you!

Rated 5 out of 5 stars

Good deal

Great product and fast shipping t the USA

29 February 2024
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Reply from Plumber Tools

Hello Dan,

Thank you for the 5 star review. We monitor every order on an hourly basis to make sure it arrives at your door safe and sound. It was a pleasure serving you.

Rated 5 out of 5 stars

Jerome made my experience great the…

Jerome made my experience great the pricing isn't bad the product works I spent 8 plus hours using yesterday on a really rough cast iron pipe but it truly works I do wish I could find a drill to hold up better I went back and forth with 2 milwaukees kept the speed at 2 and the chuck between 3 and 4 but you could still smell the drills getting hot one is a 1/2 fuel drill that has hammer as well as normal yes I get on normal the other is a brushless fuel reg 1/2 drill again same speed they both do about 2100 rpms

8 March 2024
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Reply from Plumber Tools

Thanks for the 5-star review. We are really grateful. 

It is so satisfying to know that we played a small part in that successful descaling job. A good idea to spare power on your drill is to uncoil the shaft as much as you can.

Rated 3 out of 5 stars

I just ordered 3/8 shaft set for "3″ TO…

I just ordered 3/8 shaft set for "3″ TO 4″ (75-100MM) BLOCKAGE REMOVAL KIT (CAST IRON & CLAY PIPES)" the material quality is acceptable. but somehow the shaft will not able to make turn when it's rolled up, even with just 3-4 big roll, has to be straight up the line and able to drill make the shaft rotating. before I make this purchased, I've used "Ridgid" K-204 with 70', using drill without pulling the whole line out, so even though the 3/8 shaft is thicker, but can't even rolled up 3,4 turn. don't know where's the problem at. anyone get the same problem?

5 March 2024
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Reply from Plumber Tools

Hello Mr. Fang,

I understand that you have ordered the 3/8" (10mm), but you would have preferred that it be as flexible as 5/16" (8mm).

The 3/8" (10mm) shaft is definitely less flexible than the 5/16" (8mm). It is more suitable for descaling tasks, or other tasks that require much more torque.

The 5/16" (8mm) is the same thickness of shaft that is found in Ridgid K-204. This shaft is more flexible and suitable for a moving soft blockages such as wet wipes and small roots.

We will send you an email and provide you with some possible solutions.

Rated 5 out of 5 stars

Professional team and professional…

Professional team and professional equipment. Delivered as promised with high-quality materials. Worded great!

17 February 2024
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Reply from Plumber Tools

Thank you for the 5 stars Chris. It was a pleasure serving you. Hope our video was helpful. We promise to upload more guidance on Youtube soon

Rated 5 out of 5 stars

Seemless transaction as well as…

Seemless transaction as well as delivery. Thank you.

22 February 2024
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Reply from Plumber Tools

Hi William and thank you for the 5 star review. It was our pleasure serving you and we wish you plenty of success with your new tools.

Rated 5 out of 5 stars

Fast shipping

Surprised how quickly I received my order. I am in Washington state and received my order in 4 days. Good pricing and quality. Will order from Plumber Tools again.

21 February 2024
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Reply from Plumber Tools

Hi Tony and thank you for the 5 star review. It is always our pleasure to see a happy customer. I am looking forward to the day you will try out your new tools. I'm sure you will be impressed with their performance.

Rated 5 out of 5 stars

Doing great customer service

Doing great customer service
Fast response

16 February 2024
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Reply from Plumber Tools

Thanks for the 5 stars Marcos. We have the best customers in the world, so it is a pleasure to serve you.

Rated 5 out of 5 stars

Excellent web site with great…

Excellent web site with great descriptions and information on the products they offer. Fast shipping. High quality tools at a fair price. Will purchase from them again.

7 February 2024
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Reply from Plumber Tools

Thank you for the 5 stars Ryan. It was a pleasure to serve you. less than 1% of our customers take the time to leave us a review, so if I could give stars to customers, I would give you 100 stars :)

Rated 5 out of 5 stars

Great service

Great service, great product and a great price.

14 February 2024
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Reply from Plumber Tools

Thank you for the 5 stars Edwin. Also, thank you for the brilliant question about removing liner. Jerome is going to make a video about that for our Youtube channel

Rated 5 out of 5 stars

Fast shipping and fantastic sewer…

Fast shipping and fantastic sewer cleaning tools.... thank you!!

8 February 2024
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Reply from Plumber Tools

This is awesome, thank you so much Joseph. It was a pleasure to serve you. If you need any guidance or assistance anytime, please feel free to get in touch with me: +358 44 2306224 (WhatsApp)

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