Having placed an order after a day as I hadn't had it confirmed I contacted plumb2U they gave me confirmation and suggested to look in spam, it was there. Delivery took 5 working days which as I hadn'... See more
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Company details
Written by the company
We are plumbing and heating merchants. We supply a wide range of products such as shower pumps, water heaters, bathroom taps, electric and thermostatic showers, towel rails, heating controllers, thermostats, macerators and more. We offer an extensive collection of premier brands, including Salamander, Salus, Hyco, Polypipe, Bristan, Triton, Tapworks, Geberit, Insinkerator, Wirquin and Roca.
Contact info
Unit 1, Epsom Business Park, Kiln Lane, KT17 1JF, Epsom, United Kingdom
- 0303030 0115
- customercare@plumb2u.com
- plumb2u.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 1 month
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A satisfied customer
The tap was bought privately, not a trade purchase, and I had no previous experience of Plumb2u. Finding what I wanted was straight-forward, ordering and payment were simple, the price was good, tracking information was given, delivery was fast, and an invoice sent. A painless experience, thank you.
Product offered at a great price
Product offered at a great price. Quick delivery and easy to communicate with. Thoroughly recommended.
Second time using this company and…
Second time using this company and great service and prices
After an initial hiccup with the order…
After an initial hiccup with the order of Roca toilet seats the product was well made as expected. And it wasn’t made in China!!!
Great product
Great product does what it says on the tin however service needs improvement too long for delivery
Fantastic customer service
I ordered the concealed shower kit and the basing tap. Items delivered on time without the delivery charge.
Great customer service and communication.
I highly recommend them
Excellent value & speedy delivery
BUY ELSEWHERE
Product never arrived. No tracking information given apart from a general message.
Emailed after 2 weeks. No reply. Contacted through PayPal to request action/refund. Once that was in motion, refund very swift and communication via PayPal.
No mention of product never appearing
MAKE YOUR PURCHASES ELSEWHERE
Great service
Odered for collection and was ready exactly as indicated collected and all as arranged, good price as well.
What a great experience with this…
What a great experience with this company 🤩 always bit nervous ordering from somewhere I’ve not used before but they were the cheapest place I found online for a Hib ambience bathroom mirror so I highly recommend them as easy to order from and item arrived very quick, ordered Tuesday evening and arrived Thursday morning 👍🏼👍🏼 arrived in excellent condition
I payed £400 for parts one of the parts…
I payed £400 for parts one of the parts was not in stock. After nearly 2 weeks I enquired as to what had happened to the parts only to find they were on back order, and never been sent out to me, or contacted me to let me know they didn’t have them in stock. So I could have bought them locally.
Very disappointed advised pump was…
Very disappointed advised pump was available only to be told a week j look after when we chased the order it was out of stock now and on a further two weeks delivery. Can’t see us ever using them again

Reply from Plumb2u
Absolute shocking company
Absolute shocking company, ordered a pump, got email saying shipped. 5 days later still not arrived when I chased it up was told awaiting delivery from supplier, so they are selling things they haven't actually got. DONT BUY FROM THESE JOKERS you'll just be asking for hassle

Reply from Plumb2u
Liars
Don’t like leaving such poor reviews, but this merchant really did disappoint. Ordered more than 2 weeks ago. Was lied to about item being in stock. Lied to about it being shipped also. When I asked for a refund as I needed to order elsewhere where it was ACTUALLY in stock, my emails went unanswered. Very poor experience. Just be honest and transparent with customers for goodness sake.

Reply from Plumb2u
Easy to order great deals at great prices 👍
Easy to order , friendly customer service and support
Great value for money and super good deals
Highly recommended 👍👍👍
Item and postage competitively priced
Item and postage competitively priced. Easy to order online and fast delivery.
False in stock items and delays 2 months for order
Misleading in stock levels tricks. Stock was clearly shown in stock otherwise I will never had ordered it, so when I have ordered I was sent email to be notified that they will arrive in 2 months time. Disappointing and time wasting. I had to ask for refund.
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