Having placed an order after a day as I hadn't had it confirmed I contacted plumb2U they gave me confirmation and suggested to look in spam, it was there. Delivery took 5 working days which as I hadn'... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery was misleading by Royal Mail which is not unusual they informed me that it was scheduled to be delivered today 3 days on the trot and it was delivered a week after the order. The response f... See more
Got my order quickly because I upgraded delivery as I didn’t want hold-ups with the Christmas post. Part was exactly what I needed. Would consider collecting in-branch in future because there is a sto... See more
I recently ordered two Ideal Standard Pneumatic Dual Flush Valves EV98167 from Plumb2u at a very competitive online price and free postage! Unfortunately when they arrived I noted one was damage... See more
Company details
Written by the company
We are plumbing and heating merchants. We supply a wide range of products such as shower pumps, water heaters, bathroom taps, electric and thermostatic showers, towel rails, heating controllers, thermostats, macerators and more. We offer an extensive collection of premier brands, including Salamander, Salus, Hyco, Polypipe, Bristan, Triton, Tapworks, Geberit, Insinkerator, Wirquin and Roca.
Contact info
Unit 1, Epsom Business Park, Kiln Lane, KT17 1JF, Epsom, United Kingdom
- 0303030 0115
- customercare@plumb2u.com
- plumb2u.com
4.2
Great
482 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm still waiting for my refund on…
I'm still waiting for my refund on damaged item, item returned to sender, no correspondence and no refund, remember this when you make a purchase.
24 October 2023
Good price and delivery.
25 October 2023
Fast delivery on bathroom part only…
Fast delivery on bathroom part only available online - flush is as new again. Thanks.
25 October 2023
Would give zero if could
Would give zero if could - part supposedly sent never received.
24 October 2023
Reply from Plumb2u
Hello Peter,
I am very sorry to hear your parcel has not been received. I can confirm your order was dispatched from us on the date of order and unfortunately its likely that the courier lost the parcel.
Subsequently, we dispatched another parcel to you following your email to us to advise your order hadn't arrived.
Kind Regards
Plumb2u
Ease of finding what i was looking for.
Ease of finding what i was looking for, a fair price and free speedy delivery to a local collection point.
Unfortunately the collection point wasn't the easiest to find.
24 October 2023
Good price, good service, quick delivery
24 October 2023
What a refreshing experience
What a refreshing experience. I e-mailed in the evening to ask two rather detailed questions about model numbers and stock availability. First thing next day I got a clear, accurate and concise reply, from Shaun Cooke. Excellent customer service, so I ordered the item via their website and it's now arrived correctly. Good price, very pleased.
20 October 2023
Unprompted review
Good service
25 September 2023
The shower was delivered quickly and at…
The shower was delivered quickly and at a good price. Thank you.
26 September 2023
I ordered the wrong product
I ordered the wrong product, but the team made it easy for me to return it to the depot, with a very swift refund…
25 September 2023
Very good service
Ordered the part in the evening and it was ready for collection next morning, very good service.
25 September 2023
efficient and the part arrived on time
25 September 2023
Grundfos UPS3 15-50/65 Domestic Heating Circulator Pump
Grundfos UPS3 15-50/65 Domestic Heating Circulator Pump. Very good price including VAT & Free delivery. Arrived by standard post. All good, can't ask for more. Many thanks.
25 September 2023
I was really happy with the customer…
I was really happy with the customer service. My first parcel had been lost by Royal Mail and they re sent at no costp
25 September 2023
Dislike,took 2 loninderming to come,unless I…
Dislike,took 2 long to come,unless I paid extra,felt like I did not pay the extra do got pushed behind others,wich really shouldn't happen,just another scam by companys
25 September 2023
Reply from Plumb2u
Hello Mr Lawless,
Thanks for your feedback.
On the item you ordered from us, there is not an option to pay for faster delivery, the reason for this is because this item is shipped directly from our suppliers and it is shipped as fast as they can - can see from your order it was 5 working days for the order to be delivered to you.
Please note we do not prioritize orders above others, they are all processed on a daily basis at the same time.
Kind Regards
Plumb2u
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