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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially during setup and issue resolution. Reviewers are particularly impressed with the prompt and efficient responses to all inquiries, often receiving assistance almost immediately or within a couple of hours. Many also appreciate the ability to schedule calls for guided assistance, ensuring they get their systems up and running or issues resolved effectively.

What people talk about most

Customer service

People report positive experiences with customer service, highlighting that support teams are reliable,... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the product and custom... See more

Response time

Reviewers highlight positive aspects of response time, with many customers consistently praising the quick,... See more

Service

Customers consistently note positive experiences with service, often describing it as top-notch and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been developing websites for over 20 years and have worked with many plugins and developers. PluginHive has consistently shined as the best developer I have used. They have solved problems as c... See more

Rated 5 out of 5 stars

I use PluginHive WooCommerce Shipping Services on my e-commerce website. I had nothing but problems with shipping integrations before this plugin. There have been a few things to iron out, and the sup... See more

Rated 5 out of 5 stars

Pluginhive has been the best shipping plugin I have come across so far! I am not very computer savvy but the plugin is very easy to navigate and if you do have any trouble the customer service at plug... See more

Rated 5 out of 5 stars

I have a client that has been using the UPS Shipping Pluging for a few years and now have another client that wants to use the USPS Shipping plugin. I setup a conference call with PluginHive and they... See more


Company details

  1. e-Commerce Solution Provider

Written by the company

Get the best WooCommerce Plugins, Shopify Apps and Magento Extensions to suit your business needs. Secure, Stable, Feature-Rich and Intuitive solutions used by over 70,000 customers worldwide.


Contact info

  • Solvilor Technologies Private Limited, CIN No: U72900KA2018PTC115562, #214, 1st Floor, 1st AA Cross Road, 2nd Main Road, Kasturi Nagar, 560043, Bangalore, Karnataka, India

  • support@pluginhive.com
  • pluginhive.com

4.8

Excellent

TrustScore 5 out of 5

969 reviews

5-star
4-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

It was very helpful to have a zoom call…

It was very helpful to have a zoom call to set up the shipping plugin for the 2 week trial - not many plugins offer that!
I found Touseef to responsive and clear with his help via email and during the zoom call.
I look forward to using this plugin knowing the support is excellent.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

This review is left for a Zoom meeting…

This review is left for a Zoom meeting provided with Touseef - the PluginHive online assistant. All I can say that the meeting was set just immediately upon my request, the guidance was smooth, professional and friendly with genuine understanding and gentle support. The first impression of the Plugin is Fantastic. Crossing my fingers that it will continue to stay in my store doing its job for our mutual benefit. Recommend!

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Great plugin, great customer support

This plugin takes all of the pain and aggravation of keeping up with the ever changing cost of postage. Teams call was excellent and helped me set the plugin up to do exactly what was needed. Just the best customer support, always happy to jump on a call or teams meeting to help.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love PluginHive

Absolutely love PluginHive! I have 2 of their plugins and they have been immediate to answer any questions and extremely detailed in their responses. Highly recommend!

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Really responsive support

PluginHive has really responsive and robust support from its staff. I usually get an email reply within hours. They are willing to login to the backend or jump on Zoom to resolve issues. They really stand behind their products. I have been using them for my shipping solutions for a long time now for multiple webstores and their customer support shines through. Their plugins also offer great features and value. My main suggestion to them is to improve UX and aesthetics of their design but these are a bit less important, and their other attributes really shine through so I am willing to give them a 5 star rather than 4 star rating.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Love it from Canada

Plugin works great for shipping with Purolator in Canada. Shipping rates show on my cart and I generate labels in seconds. Had an issue recently and was able to book a Zoom call with support the same day. They found the problem in 2 minutes and all was working after that.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic WooCommerce Plugin Company

This company has some excellent products. I use them for WooCommerce plugins. In particular their UPS solution and TForce Freight solution are excellent. They even did some custom work to improve the capabilities of our shipping options.

6 November 2024
Unprompted review

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