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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially during setup and issue resolution. Reviewers are particularly impressed with the prompt and efficient responses to all inquiries, often receiving assistance almost immediately or within a couple of hours. Many also appreciate the ability to schedule calls for guided assistance, ensuring they get their systems up and running or issues resolved effectively.

What people talk about most

Customer service

People report positive experiences with customer service, highlighting that support teams are reliable,... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the product and custom... See more

Response time

Reviewers highlight positive aspects of response time, with many customers consistently praising the quick,... See more

Service

Customers consistently note positive experiences with service, often describing it as top-notch and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been developing websites for over 20 years and have worked with many plugins and developers. PluginHive has consistently shined as the best developer I have used. They have solved problems as c... See more

Rated 5 out of 5 stars

I use PluginHive WooCommerce Shipping Services on my e-commerce website. I had nothing but problems with shipping integrations before this plugin. There have been a few things to iron out, and the sup... See more

Rated 5 out of 5 stars

Pluginhive has been the best shipping plugin I have come across so far! I am not very computer savvy but the plugin is very easy to navigate and if you do have any trouble the customer service at plug... See more

Rated 5 out of 5 stars

I have a client that has been using the UPS Shipping Pluging for a few years and now have another client that wants to use the USPS Shipping plugin. I setup a conference call with PluginHive and they... See more


Company details

  1. e-Commerce Solution Provider

Written by the company

Get the best WooCommerce Plugins, Shopify Apps and Magento Extensions to suit your business needs. Secure, Stable, Feature-Rich and Intuitive solutions used by over 70,000 customers worldwide.


Contact info

  • Solvilor Technologies Private Limited, CIN No: U72900KA2018PTC115562, #214, 1st Floor, 1st AA Cross Road, 2nd Main Road, Kasturi Nagar, 560043, Bangalore, Karnataka, India

  • support@pluginhive.com
  • pluginhive.com

4.8

Excellent

TrustScore 5 out of 5

969 reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic Shipping and Support

This company does a fantastic job offering customer service. They are quick to respond, offer quality information, and their WooCommerce Shipping plugin does a lot for a great price. Couldn't have asked for a better shipping plugin! A special shoutout to Touseef, who has been a valuable customer support specialist.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Been using this for years

The plug-in solves our issues with shipping amongst our many shipping partners. Support is terrific when I have the need to reach out to them.

16 September 2025
Unprompted review
Rated 4 out of 5 stars

Great customer service and a well…

Great customer service and a well rounded plugin. It has some small, annoying shortcomings compared to others, but generally, I recommend it. It is the best tracking software for Woocommerce

31 July 2025
Unprompted review
Rated 5 out of 5 stars

PluginHive for Online Store - working great

I use PluginHive for shipping for my online store. The product works great and their customer service is responsive and helpful. They respond almost immediately to any issue I have, and they are able to get on a call to guide me through a solution.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

I needed a different shipping solution…

I needed a different shipping solution with some custom coding for my online store. After some extensive research, I decided on a WooCommerce plugin for the coding and PluginHive for all the shipping options and label printing. As soon as I signed up for the free trial version of PluginHive, their team reached out to see if I needed any support setting up the plugin. I didn't at the time but was able to have a 30-minute Zoom meeting with Sibi, who answered any questions I had, fully explaining them and showing me a few other things I would have missed. I would have to say, PluginHive has offered the best support of any of the many plugins my WordPress site uses. Thank you for making this as easy as possible. Best, Ken

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Works well for us, but multilingual sites should purchase pro version

Works well for us. We just had an issue with the packing slips and the invoices changing to Spanish after we had a customer order from our Spanish translated site. Unfortunately the free version does not support multilingual sites so we had to purchase the pro version. Hoping this solves the problem. Took a while to find out we had to have the pro version and I am only writing this to let others know this may happen to them if they have a multilingual site and they may consider purchasing the pro version before this happens to them. Otherwise it has worked seamlessly in our shipping flow.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

The team at PluginHive was incredibly…

The team at PluginHive was incredibly friendly and supportive in helping me with plugin installation and onboarding. They responded to every doubt I had with great clarity and patience. A special thanks to Priyanka from their team for her assistance. I highly appreciate their help and would like to express my gratitude through this review. Thank you!

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I've used Plugin Hive Plugins for years. They are very quick to respond, like within a couple of hours. Their plugins are solid, work well and I trust them not to break or corrupt my site! Great customer service too.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Within 15 minutes

Within 15 minutes, I had a much better understanding of how to apply separate carriers and rule per carrier or vendor in a few simple steps without breaking my automations like I was before. Support was awesome!

4 July 2025
Unprompted review

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