Plugin Alliance Reviews 152

I was with these guys for about 7 years and I figured I would always be with them because I love their plugins. They are freakin great.
But, I had enough bad experiences to cancel my subscription and just purchase the plugins I wanted.
First, I won the Amek 9099 Channel via their Facebook page and they contacted me and everything, it was great. This was maybe 2018 or so. So, two years later I happened to be looking though the list of plugins I owned and I saw that I did not own it. (though I already had use of it thru the subscription and I loved that plugin...loved...as in past tense...) So they gave it to me on their FB page but did not transfer the ownership. I contacted them and they said that I needed to prove that I won the contest which I could not do even after looking through their page for hours. Ok, whatever. Just a let down really. I still had use of the plugin.
Then, I upgraded subscription at a later date. I hit the button that said "UPGRADE" or whatever to the highest tier and so I did cos I loved their guitar plugins and I wanted them all. Then about 6 months later I realized they were still taking money out for the old subscription AND the new one! I contacted them...."sorry, lots of people have multiple accounts" they said. But I hit the upgrade button? I thought it would know to cancel the old account. Apparently not and I lost another few hundred dollars.
Then, the last straw. Someone hacked my account last year and spent a bunch of money from my bank account. I could not even get in my account but I emailed them from my regular email and they saw the fraudulent activity and put it all right very quickly. However, my account did not renew the next month. I realized when all my plugins stopped working and I had to go into my account. I saw that it was set not to renew but I have had this account for years, I would not stop the auto-renew. So I contacted them. They said it must have happened during the hacking and I just had to turn it back on which I had already done. The problem was that I was almost ready to pick my 10 free plugins for the year because it was almost at the end of my billing year. But when the account did not renew, it reset the year and I had to start over from a new year! So I said forget this crap and now I have $50 Canadian a month more in my pocket and one less headache.
But their plugins are truly great, especially the Brainworx stuff and their guitar plugins.

The company is good at selling, but when it comes to support, that’s where it ends. You get stuck in an AI-driven support loop with no real help. The plugins themselves are mediocre and the code is barely maintained, which means updates are very rare.

To make matters worse, the platform prevents users from reselling licenses when a plugin is no longer needed. It effectively claims control over my property. That is highly unprofessional and treats customers with complete disregard. I find this simply embarrassing.

I have a simple bug with the GUI of an Unfiltered Audio plugin. All the other plugins from this developer work. I am supposed to go through Plugin Alliance for support. I made a ticket in February 2025.... still no fix. Avoid Plugin Alliance - worst support I have ever experienced. I have stopped buying anything associated with these jokers

Great plugins & deals to help me get the job done. They compliment other plug in vendors I use every day, are high quality and bang for buck worth it. If you can’t find tools in their subscription to help and inspire you on your mixing journey, then rethink your techniques.

Do you want to change mail, well then plugin-alliance is not for you. Such a basic feature is not avalible so just dont use plugin-alliance since they dont have any service mindness.

The products are recommended by professionals. The company is legit. Unfortunately, the complexity of the installation process, as well as unaccuracies in the language used in their website, can turn the user's experience into a total dystopian nightmare. I hope that they will implement the improvements that I have suggested

terrible. no humans work there. i ordered one plugin and spent an hour trying to activate it and 2 hours trying to get my money back with no luck.

The CEO needs to be fired
The new website is useless
Customer Service does not exist
If you've purchased a bundle, you won't know which plugins you've got in your account
The new website is a cheap one

Customer Service is NONE ! You're alone..
you post a ticket, 3 days later still NOTHING...
And I have a monthly subscription for all plugins, needless to say they're on all my sessions.

TOTAL SCAM! Or possible just worthless thieves.

The subscription is unreal value. The fact that you also get permanent licenses worth the value of the subscription makes this a no brainer. I have been using their plugins for a few years now and will probably continue.

I bought a sample pack and this is from an external company. The external site keeps asking for my email and pasword.
I created an account (don’t like that by the way with third parties) but still can’t log in!
And you can't reach plugin alliance (their chat bot is a pain in TA). Sell and be silent. Nice way to treat your loyal customers.

Tried contacting support on three occasions totally ignored. Glad it was re a plug in missing presets rather than a subscription etc. Poor .

I have a few of their plugins and they are ok. Nevertheless, this company has a subscription model which I will never support, and they do have the tendency to send false advertising to your email. Just yesterday I got an email with an “special upgrade offer” which was not real once I contacted customer service letting them know my special offer wasn’t working at checkout. I wasn’t even going to buy this plugin, I only was going to get it because of the personalized offer. I hate false advertisement!!! Just don’t send any offers if you guys are going to lie! I don’t care about the price, but I do care about advertising honestly without funny gimmicks to get my $$$….

I built a new DAW. I went to install my PA Products, which went smoothly. But when I fired them up, the presets in all of the apps were not there. I put in a ticket, which PA answered promptly, and repeated promptness for follow up emails. However, some of the info in the emails lacked a little, and I struggled to figure out the issue, which I eventually did. So for customer service, I would give this a 5 star rating.

So why the lower score, here's why
This one is nasty. In an effort to attempt a clean install, I went to uninstall PA Product. There is no way to uninstall. Nothing in Windows, nothing in PA. I have to go in and delete files and register entries. That's a star right there
Also, In dialog with PA, I was informed that ALL Presets get installed with their app. Well, that's an inaccurate statement. They don't all get installed! I go on to find a page in PA that outlines what to do in the event presets don't get loaded. Hmmmm, Then I find all sorts of articles and youtube vids that show the issue has been around for a while. That's another star.

Part of me wants to take it down to 2 stars, but the customer support was timely, so there you have it

The way of getting in contact with them is a jungle and so therefor the costumer service is very poorly I have to say...

They have a huge variety of high quality plugin at a wide range of prices. You can try out any plugin before buying. They have very good deals and plugin subscription plans. Most importantly, they are not cut throat like some companies. If you buy something on Monday and have a problem, they are reasonable with refund requests. I love these guys!

Had to swap two plugins after purchasing the wrong versions. Reached out to support, and Lukas sorted it out quickly and without any issues. Super smooth process—great service! Unlike some other reviews, which don’t seem too happy, my experience was nothing but positive.

i would give 0 if i could. I cant say anything about the actual functionality since i never really used it. But it's faith was decided after having 5 pop-up windows that i have to close one by one, on every ProTools launch. what kinda Shitty App is this supposed to be?? And the support tells me there is no function to uninstall it, you have to remove the files manually. Which i did but guess what. it still pops up 5 times, reliably everytime like a clockwork. what is it that every service gets more expensive and in return they shit on you.