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Plaza Japan Reviews 

7,554
•
TrustScore 5 out of 5

4.8

Hobby Store
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Review summary

Created with AI, based on recent reviews

Considering 887 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fantastic selection of hard-to-find products, often unavailable elsewhere, and appreciate the competitive pricing that frequently offers better value even with international shipping. People are highly satisfied with the exceptionally quick delivery times, with many orders arriving sooner than expected. The meticulous and secure packaging ensures items arrive in perfect condition, reflecting great attention to detail and care for the products. The ordering process is described as easy and efficient, with customers appreciating clear communication and prompt dispatch. Many reviewers highlight the excellent overall service, expressing strong trust and satisfaction with every interaction. People frequently mention the availability of pre-order options and timely notifications, contributing to a seamless and reliable shopping experience.

What people talk about most

Product

Customers had positive experiences with product, often praising the fantastic selection of hard-to-find items... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping and quick... See more

Order

Users describe positive interactions with order, with many reviewers expressing satisfaction with the... See more

Price

Reviewers mention positive feedback about price, with many finding items to be very fair or competitive, even... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic selection of Kato Unitrack products that are very difficult to get anywhere else, and highly competitive pricing. I'd heard good things, but thought I'd make a 'test' purchase before placing... See more

Rated 5 out of 5 stars

I pr-ordered 2 model kits. I was informed that they had been shipped when they became available. The package arrived shortly afterwards. The products were very securely packed and arrived safely. C... See more

Rated 5 out of 5 stars

I was looking for some RC spares that aren't easy to find the UK and Plaza Japan had them at a great price. The experience was really straightforward and the communication was excellent. The items arr... See more

Rated 5 out of 5 stars

Fantastic service. Great price for UO-Chikyu brand nut files for bass guitar. Exceptional quality, well packaged, and very quick drlivery - 1 week from placing the order yo receipt of the package... See more

Company details

  1. Hobby Store

Written by the company

Plaza Japan is the leading online retailer of authentic Japanese anime action figures, plastic scale model kits, toys, puzzles, and more. Shop today!

Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(7,554)

938 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fast & smooth order

Fantastic website & easy to order the products. The wide range products & the price is affordable. Although not well packaged, there’s some dented on the product box overall is ok received the product in good condition. For sure will order again.

18 April 2026
Rated 5 out of 5 stars

perfect

arrived quickly to the UK, items all perfect and packaged well!

28 April 2026
Rated 1 out of 5 stars

Paid for two items only got one with a…

Paid for two items only got one with a store credit at best. Money refund only available in yen...

18 April 2026
Plaza Japan logo

Reply from Plaza Japan

Thank you for the review, please contact us at info@plazajapan.com with the order number and our team will refund the order to your original payment method, it seems we contacted you , but there was no reply (maybe the email was filtered) so we issued it as Store credit by default.

We are more than happy to resolve this with you

Best regards

Rated 5 out of 5 stars

Ordering from Ireland

Ordering from Ireland, took just under two weeks but the products quality is excellent and i couldnt be happier with my purchase!! It's cheep enough for what they are selling (in comparison to other websites that sell similar things) but you will have to pay customs charges so be aware of that! definitely worth though!

30 April 2026
Unprompted review

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