PlayNow.com Reviews 453

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the website, reporting frequent crashes, technical difficulties, and slow loading times that often logged them out. Customers also experienced significant issues with payments, particularly regarding withdrawals, which were often delayed or difficult to process, despite deposits being quick. The products, including slot machines and card games, were frequently described as having minimal payouts and a perceived lack of fairness. Reviewers also felt the prices were too high for the poor experience, and the app was criticized for being difficult to navigate and prone to similar technical problems as the website. However, some customers did report quick withdrawal times and occasional wins, with a few even having significant payouts without issues.

What people talk about most

Website

Customers consistently note negative experiences with the website. Many reviewers describe it as the "worst... See more

Payment

Clients share negative opinions on payment, with many reporting difficulties withdrawing money and... See more

Product

Reviewers express strong dissatisfaction with the product, particularly the games. Many customers feel the... See more

Price

Reviewers highlight negative aspects of price, consistently expressing frustration and disappointment with... See more

Application

Consumers express significant dissatisfaction with the app, citing frequent glitches, constant logouts, and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Everything is wrong with your organization BCLC is a thug organization, scamming patrons ,and now we have one more group of thugs which is part of BCLC, First Nations, Casinos do not meet the stan... See more

Rated 1 out of 5 stars

Your sight is not dependable and always crashes. Your chat feature sucks worse then the game experience. I can see why the government stops manitobins from playing other gaming websights because t... See more

Company replied

Rated 1 out of 5 stars

One star because there is nothing lower. I tried to join Playnow because of the LottoMax Dream Bigly, it got all my personal info which it will probably sell, yet I failed to become a member. The site... See more

Rated 1 out of 5 stars

Do not trust this live casino. Their swings are insanely improbable against you and dealers probably cheat, make a lot of suspicious moves, may be also cheating of other forms such as substituting... See more


Company details

Information provided by various external sources

Playnow.com is an online gambling website that is owned and operated by the British Columbia Lottery Corporation.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

453 reviews

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Replied to 30% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

just because its BC government doesnt mean its not a mafia outlet

This is the most shameless mafia cartel outlet. They bring consistent revenues so government looks away. again. a mafia cartel outlet, look up who its ran by and you will understand. cards have invisible scancodes and house bots sit to make insane decisions to ruin games. dealers sub cards. face cards are blatantly stolen from decks. they take advantage of your addiction I beg you run away.
f*** you playnow I will make all possible things to out you out for stealing my and other desperate people's money. I am literally your enemy.
This casino is so cheap and coding is so bad any half decent hacker can do what they please I don't get why its not always bombarded. Hackers of the world you can take this shit outlet for ransom all the time, they will pay and steal more from their patrons

21 August 2025
Unprompted review
Rated 1 out of 5 stars

Will never use this site again they…

Will never use this site again they took money out of my bank account after asking for refund as it was more then. I requested they then said would take 2-7 business days for the amount to be deposited back into my account now has been over 2 weeks and still not in my account now they are requesting I give them my personal bank statements

5 August 2025
Unprompted review
Rated 1 out of 5 stars

I recently received the phone call…

I recently received the phone call asking me to participate in a survey.
I told them that I felt the website was hard to navigate and very cumbersome. The woman told me that I would receive a $25 voucher of some sort for participating in the survey.
So now I logged into my account and I'm not able to find anything to do with the bonus for the survey another example of important managed website and explains why they are having two phone people to find out why they're not gambling on their site.

12 August 2025
Unprompted review
Rated 1 out of 5 stars

This has to be one of the most rigged…

This has to be one of the most rigged gaming platforms going.

Minimal payouts, very seldom does any bonus screen trigger and when you do win a decent pay (15 dollars, like that is decent anyway) it goes into fyou mode.

Steer clear of this site, I have played off and on for years and see a pattern in their reel spins.

8 August 2025
Unprompted review
Rated 1 out of 5 stars

I buy in for a poker table never even…

I buy in for a poker table never even played on the table and this crooks can’t even return the money that I bought in. The only reason they can give you is you will get your money back as soon as possible. And the tech is taking so slow to fixed the issue with all the money they’re getting. And they will give you a 50 token for your frustration. I will never trust this company ever again. I would share this trust pilot on Facebook they kept advertising PlayNow there.

3 August 2025
Unprompted review
Rated 5 out of 5 stars

12k cashed out great casino

I'm just gonna let all these people who put 1 star know that they are actually a good casino you guys who lost everything obviously are either betting stupidly or just out right dumb I literally cashed out 12k on 200$ so anyone who is giving them 1 star is most likely competition

30 July 2025
Unprompted review
Rated 1 out of 5 stars

if there was a minus 0 that would be my…

if there was a minus 0 that would be my rate. play now CEO is a crook and ripping everyone off to line their pockets, there is no way in the world that playing slots are all dead spins. thank no thanks 15 % rebated back knowing rightfully the return to player is so tight ..just legally. we are not having fun here! 5 Doller bet on hi risk slots pay 30 cents online wins. really it no wonder VENDERS DONT Want YOU to represent them. full investigation from the gaming commission board is moving Forword. don't play here folks thanks Rick W

3 August 2025
Unprompted review
Rated 1 out of 5 stars

WASTE OF TIME. (Bare minimum promos, horrible RTP, game glitches)

There’s little to no promotions.
Deposits have little to no incentive.
There’s literally no draw to depo nor do they give any depositing players boosts or codes to say thanks for giving them money.
The promos I’ve gotten once a month at best were all recycled “15% cashback” type and I got nothing at all for depositing over the months. Birthday bonus was pointless because of the rtp which I’ll mention in a min. Getting nothing after giving a lot doesn’t make me feel better and I literally haven’t won anything to even extended my regular gameplay. At least gimme something to keep playing.
Their rtp must be near 0 cuz I have yet to win anything I could cashout either nor see anyone I know win anything over a few bucks. Also your money is gone super fast because the selection of games they have are not for penny players. They want to drain you and they will. The games are glitchy and the site kicks you off if you play any sort of session style. I think it’s 30mins. But before that you’ll probably see lots of lag or glitches or kicks that interrupt the gameplay. The menu and several site itself looks like it never changes and it’s very poorly designed. The FAQ and all the advice really push me away. I come to be entertained and it feels like a library or a simulation casino. I don’t enjoy my time playing even for the few minutes I’m online. It as if it doesn’t get updates at all and there’s no emails or “insider” perks. I have never received one and I check my spam.

There’s no real customer service. It’s so bad. I’m really disappointed It’s so awfu becuase how does a local casino play worse than one from some offshore island I can’t even pronounce???

If I could rate zero I would.

It’s overall complete waste of time and money. I won’t be logging in again after nearly a year of waiting for any kind of positive experience. The reviews don’t lie. Please don’t bother or waste even $1 at this disgraceful attempt at online casino.

Side note registering took incredibly too long. It’s almost like they don’t want us there to begin with. I wish I had trusted my gut.

Adios to a failure and yes possible scam.

2 August 2025
Unprompted review
Rated 1 out of 5 stars

Do not trust this live casino

Do not trust this live casino. Their swings are insanely improbable against you and dealers probably cheat, make a lot of suspicious moves, may be also cheating of other forms such as substituting what cards show or stealing face cards.
I don't know how I could've been stupid enough to keep playing there. It's a mob jig under BCLC tag. Government only cares to get their money from them but they ain't gonna skip their cut.
login session control is horribly broken, what kind of institution wouldn't try to clean it up.
do not even think about trying software casino with them.
this gambling outlet just despises its patrons, find someone that gives you a chance to win.

16 July 2025
Unprompted review
Rated 1 out of 5 stars

Can;t read scores correctly

I made a 2 game bet. Blue Jays and Red Sox both to win. They both won, bet was made at 6 p.m. both games were already running. The early Red Sox game was well over. This happened on Wed, July 2nd 2025. Check the evening scores for yourself. Playnow keeps insisting Boston Red Sox lost. ESPN website says the RedSox won the evening game which was the game concerned. They should hire people who know how to read scores if they are going to run a sports betting game.

2 July 2025
Unprompted review
Rated 1 out of 5 stars

In my experience

In my experience, BCLC-run casinos operate like a legalized scam: the slot machines tear through bankrolls for painfully long stretches without a single meaningful bonus, advertised jackpots flash by with no public record of real winners, and the lack of transparent payout data leaves patrons guessing whether the games are truly random or quietly rigged. This casino should be taken down because it is not professional, offers no fair return, and leaves customers—including this very unhappy customer—drained of both money and morale, all while scripted, dismissive replies brush off any concern about fairness.

28 June 2025
Unprompted review
Rated 1 out of 5 stars

Garbage

This website has gotten worse instead of better. I get kicked off a game saying I've been playing for an hour when it's only been 20-30 mins. It gives you an option to keep playing or log off and neither option works. I got booted off almost an hour ago and the same prompts keep popping up even though I've cleared cache and data, restarted the device and it's the same cycle. But guess what??? I can make a deposit though!! They don't mind taking money but can't be bothered upgrading their servers. Gotta pay them executives their ridiculous bonuses

24 June 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT PLAY ON THIS WEBSITE!!!!!

DO NOT PLAY ON THIS WEBSITE!!!!!! REPEAT - DO NOT PLAY ON THIS WEBSITE!!

I have played their online games and EVERY TIME this happens - you will be playing the slot game and after about 5 minutes it freezes up on you and you have to click out of the game and start over - so anything you have accumulated to get a Bonus is all gone and have to start over - this happens to EVERYONE and you think the people of this website and especially BC Lotteries would fix it, after they have received over 50,000 complaints and still the same crap. DO NOT PLAY ON PLAYNOW.COM Go to another gambling website, any gambling website will be WAY BETTER then playnow.com!!

22 June 2025
Unprompted review
Rated 1 out of 5 stars

Would be a zero star dont use this site…

Would be a zero star dont use this site it may be a government site but it's still a scam casino wanting to make money off you. especially the live casino games. I have put thousands in the slots aswell which never pay more than you put in over time. It's not worth it.

8 June 2025
Unprompted review
Rated 1 out of 5 stars

Legitimate scam

Fell into the Keno trap. I understand the odds are ridiculous. When you buy a keno ticket online and think you’re watching a live draw you’re being fooled. The computer within a second of the count down determines the “winning numbers” and knows that your ticket is either a winner or most times loser. Pretty amazing computer. Wonder what else it can do… Like calculating what numbers to play so at least a good majority gets back a couple of dollars, bring in maximum profit, pretty much make sure no one gets 10 out of 10. Would be my wild conspiracy. Makes the odds way more ridiculous. Have also noticed multiple times that if you ever do win and withdraw any amount, feels like the winnings cease to exist and they nickel and dime bag you because you took from them.
They say it’s a random number generator but I think they are full of S*** and controlling the play basically a big scam, but I could be wrong. And a big if .. but say my conspiracy was right, they control the numbers, are they controlling lotto max and 649 as well?
Because playing the same numbers for the last twenty years and believing I had a chance to one day maybe strike it rich when it wasn’t in their books doesn’t sit well with me.

6 June 2025
Unprompted review
Rated 1 out of 5 stars

Bye bye playnow don't miss ya

I have been taken off this site for a few years now you see I have on line banking that does allow gambling which is a good thing I would e transfer money to my daughter or my niece or nephew and they put into play now account we are talking 25 dollars that is all I would play every couple of days well I broke one of the rules by doing that says I was laundering money 25 dollars is not laundering money I explained why they did not care so I have been off this site for 4 years I play on ZODIAC casino there pay outs are 48 hours but you win more than you loose at I find it to be like that would never go back to playnow especially after reading these reviews

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Withdraw takes forever to depsited

I made a withdraw of $150, and it has been more than a week that the withdraw have not been deposited into my account till date. They are quickly to take your money, but when it comes to withdrawing they give u hell and also the app is not easy to navigate when u bet on sport betting. Please stay away, their are better betting apps out there.

29 May 2025
Unprompted review

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