Everything is wrong with your organization BCLC is a thug organization, scamming patrons ,and now we have one more group of thugs which is part of BCLC, First Nations, Casinos do not meet the stan... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
Playnow.com is an online gambling website that is owned and operated by the British Columbia Lottery Corporation.
Contact info
Canada
- playnow.com
Replied to 30% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
use your brain
use your brain. do you really think most people bet big here? of course not. most are poor people who wanted to be rich fast. so what? so they bet small and win their 100 dollars jackpots and they come here sharing their 5 stars comments. no worry. people who bet big will get rugged instantly especially those one who play at the live casino. and poor people will win their 100 dollars and act like they are the luckiest people in the world until they lose everything. I have a friend who won 200 bucks and he is going to be talking about that day for the rest of his life. even if he lose 200k after that. you know what I am saying..

Reply from PlayNow.com
Like if there was a -5 star rating
Like if there was a -5 star rating, it still isn't worth it,
Bingo is a joke, SAME WINNERS OVER AND OVER AND OVER...
and everyone is getting pissed off with it and BCLC says there is no bots, but we all know that there is bots playing
I'm sick of this, 300+ games straight of losing, while players win over and over and over..
Give your head a shake, BCLC...
This is a website, and software, there is always a bot created by the software..
So stay far away from playing bingo... Cause you will lose 99% of the time

Reply from PlayNow.com
This casino is a bad joke...I want to…
This casino is a bad joke...I want to spend within bc to help the health system but it's an absolute scam...I can spend $200 and lucky to last an hour ...it pays out slow and very rarely...save your money and bet else where....

Reply from PlayNow.com
playnow like
won't complain cause i never had any issues with them they pay fast enough when you win. I've been playing this site now for at least 3 years.mind you i never make huge bets i try to play reasonably.downside is if you lose your password and forget those 3 safety questions also then you will have an issue
Playnow has not allowed me to withdraw…
Playnow has not allowed me to withdraw my won funds for over two weeks now - at this point it is $500. I have met their requirements to be able to cash out, but the website is not allowing it. Their customer service people have run me through the motions twice now and now I am here to spread the word that they owe me money and there is literally nothing I can do about it.
AVOID AT ALL COSTS.

Reply from PlayNow.com
Playnow.com is a scam
Playnow.com is a scam . I've played a bunch of there games and they are fixed that don't have to fallow the law it is a government site to take money from people unlawfully thay do not follow the gaming laws there is a lawsuit here . We the people should open a lawsuit on them
The wins are crazy small
The wins are crazy small! I mean if you line up three red 7s fir instance you get 5c ! My God! Make a wine worth while!
Sure... I bet 50 or 60c... but if I line up the symbols fir a win... I don't expect to get 6c or 24c. Come on guys. Don't you make enough money? What's going on?
This site is only good to buy lottos
This site is only good to buy lottos, nothing else!!! Their slots is 100percent rigged or very low rtp, few hundred dollars down the drain, no feature at all. Please trust me do not play on this site , save yourself some time and money!! Btw their offline blackjack is 100percent rigged as well, try it if you don’t believe me
Say goodbye to your money!
Say goodbye to your money!
I withdraw some money to my registered bank account .Never arrived, it’s gone! Where? They don’t know.
But when you deposit, you can do it in a blink of an eye. It’s a con government website stay away from it. Find a legitimate one!
the play brothers up at surgeons hall…
the play brothers up at surgeons hall Edinburgh venue 53 up newington way is just so good and well acted by the cast / the story is one brother has mental heath problems it`s up lifting and brilliant to watch 1
Unreliable. Games that get stuck.
Unreliable play. In my experience, there are constant network error messages and slot reels that conk out on you during bonus rounds. When you then try and follow up with online customer service agents as to why your winnings aren't reflected in your account balance or play history, they tell you the slot game is "stuck". Their words not mine.( I asked for the definition of what stuck meant and it was a whole list of things related to technology/server connectivity issues)
And that when the slot games get stuck you may or not get paid your winnings depending upon whether the vendor of that particular slot game, can restore your winnings. If the vendor deems it cannot recover your slot game winnings than the vendor can just return your original wager. The agent texted and forwarded me some clause in the player agreement, that among a long list of things. says if your slot game "gets stuck" during a bonus round, and you win something small or huge in a bonus round, that the vendor may or may not recover the game and just return your original wager. In my case, my bonus round concluded but my account balance was not updated.
Selling the sizzle to you with the option to check out of their obligation to due to a clause in their player agreement that says due to online games getting "stuck" they may or may not pay you your prize in the end. I was so unsettled and troubled by this. Who in their right mind would want to take a chance on NOT getting paid for a legitimate prize amount, because of a clause in the player agreement.
Go to a real casino where at least if your machine gets stuck during a bonus round they can restore it on the spot without delay at the press of a call button.The moment you hit a jackpot it registers in the Cash cage and surveillance as witnesses on a BCLC terminal. Go to a real casino if you're serious about winning a prize that you can KEEP free from clauses of a stuck game/technicality issue that allow them to just return your wager only should they deem it so after getting "stuck".
(Agent I spoke with Nafiz. 8/18 regarding unpaid bonus round winnings on 8/17. Online conversation. Was also labelled by the agent as being too sarcastic. Customer service 101 fail.

Reply from PlayNow.com
this casino is a total ripp off stay…
this casino is a total ripp off stay away ive been playing online casinos for years and this casino is a ndp government cash grab pathetic i play to have fun not loose money every time i try this garbage site disgusting odds

Reply from PlayNow.com
Website breach of privacy
I was locked out of my account, and when I phoned PlayNow it took me a day and a half to get through. The guy kept slipping up and using the plural; "We're telling people". I figured they'd been hacked and didn't want to say so.
I got an email from them saying there had been a breach, but blaming me; listing all the ways I could have gone wrong. I have a unique password that I don't use on any other website. I don't click on links through emails, etc. Apparently they got all my information, but only a partial account number for my bank. Playnow offered a free year's membership to monitor my credit, not admitting their site had been hacked.

Reply from PlayNow.com
I have starting playing other sites…
I have starting playing other sites much better at least winning on a more regular basis. Something wrong on this site. So many complaints and nothing being done obviously and no responses from PlayNow. Going to other sites where my dollar gets more entertainment value and they know how to take care of their customers.
Horrible payout times
Horrible payout times, for a government run casino this is unacceptable best to avoid
B.C.L See your money vanish.
What a joke! The site is absolute garbage. The customer service is non existent. The ONLY time I actually saw some fair gaming was on the live casino part where they can’t keep kicking u off the site if you’re about to win a bonus. The encore rewards are an embarrassment. What a shame. Way better odds on jackpot city.
Absolutely a garbage site
Absolutely a garbage site. Machines are rigged. You never win. Casino sites like this should be banned. There’s no way machines are this unlucky and from what I am reading I am not the only one. You never even get into a bonus. I have tried the site numerous times and it’s always the same thing. Brutal
Investigation needed
Thieves. Let me give you an example, Kronos, $2 bet,get the bonus, I win $3!! 10 spins later, another bonus I win, $1!!! They should be investigated
BCLC is a corrupt and crooked…
BCLC is a corrupt and crooked corporation. End of story
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







