Platinum Valet - Approved Meet & Greet Operator Reviews 

I was a little apprehensive about booking with a new company but I have to say they were very impressive. The level of customer service is so good, nothing is too much trouble they are extremely efficient and they cleaned the car while I was away.

Big shout out to Harry, I will definitely be back.

No hassle car was collected as soon as we arrived and called them back when waiting for my case and car was took back to the valet parking section at Birmingham airport and the was was cleaned outside free of charge.

Great service, easy to find and very polite staff, Harry was great.

The staff member was very polite and helpful. Leaving and collecting the car was straight forward given his excellent communication skills.

Excellent valet service! The owner was friendly, professional, and went above and beyond by washing the car and even provided us water for the journey home. Pricing was very fair, and the overall experience was smooth and impressive. Highly recommend!

Great experience, will definitely book again

The overall service from the team was exceptional, communication was great with ease. The end to end process was easy with quick with drop off and pick up additional my valet cleaned car was to a high standard ready and waiting when I collected my bags. Harry tracked my flight and communicated through WhatsApp in which I requested.

Very happy will be using for my next business trip in two weeks.

Excellent service from Harry, kept me informed on route to airport, very friendly had a good chat about my new JAECOO 7, same again on arrival, even 2 bottles of water in the car, definitely use again

Booking was made easy. Contact at 1am in the morning was a pleasure. And the staff are first class. I use a lot of valet parking and I would say they are the best by far.

On arrival we met the staff member at valet parking at Birmingham Airport which meant a very short walk to check a bags. They properly inspected the car before departure to ensure it was returned in the same condition. Then on our return to the UK I called them after passport control although baggage claim took a little longer than expected my car looked pristine and was awaiting our collection. At the same valet parking spot which made it super quick and easy. My car was very clean and overall very happy with the service provided. Will definitely park with this company again.

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I couldn’t be happier with the valet parking service! Drop-off was quick and effortless, and my car was ready for me within minutes when I returned. The staff were incredibly friendly, professional, and attentive, making the whole process stress-free. It’s such a relief to skip the hassle of airport parking and know my car is in good hands. Fantastic customer service from start to finish—I’ll definitely be using this service every time I fly.

Harry and his team, we're first class in everything they did for us. They were accommodating when baggage handling took for ever to get our bags out.

Really good, would recommend and use again,very helpful , great communication and efficient with being on time, when we landed

I used Platinum Valet for one week in August 2025 and was very disappointed with the service.

First, the car park was extremely difficult to find, even with the instructions provided. The directions were unclear, and the location signage was poor, which caused unnecessary stress before my flight.

Even worse, on my return, I tried calling the company several times to find out where my vehicle was — but no one was answering. After multiple attempts and long waiting, I eventually got my car back, but the lack of communication was incredibly frustrating and unprofessional.

I raised a formal complaint and asked for a refund, but they dismissed my concerns and claimed everything was delivered “on time” — completely ignoring the stress and inconvenience caused by their lack of response.

I’ve now escalated the matter to the British Parking Association and Trading Standards because I believe this service fell below acceptable standards.

I would not recommend Platinum Valet and will not be using them again.

Really helpful and efficient parking service. Made the airport parking a much better experience. Thank you!

Used the airport valet parking and overall it was a smooth and easy service. My car wasn’t washed as expected, which is why I’ve dropped a star, but Somil was really friendly and made the whole process stress-free. Seems like a good service and I’d use it again.

Prompt, polite & great value for money. Harry & the team offered an effortless parking experience at BHX.

Excellent service from start to finish. Excellent timekeeping, very friendly, informative and felt very reassured throughout the process. Thank you very much Harry & team at Birmingham. Seamless and perfect.

Really conveniently located for the airport, this parking is ideal. They offer a great price and even give your car a decent wash before collection. After some initial confusion about the numbering of spaces in the multi-storey car park, we found where we needed to meet our greeter. Key handover was smooth and getting to the airport a simple case of getting the monorail which leaves from the adjacent structure. Collection was similarly smooth and the agent even kindly pulled a suitcase when he saw how much luggage travelling with a toddler involves! Would definitely use them again.