PSC offered an amazing, professional service throughout the process of getting customised shoes. They worked hard to make sure expectations were managed and were really responsive by email and phone.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I sent a used pair of Travis Scott with some upper ware and have received back a pair that definitely passes for brand new 👍 amazing work by these guys. I waited longer than originally agreed but it... See more
Great trainers , this was my second pair of custom trainers and I couldn't wait for them to arrive. Upon arrival I was blown away by the quality of them , Great staff as I moved house whilst the trai... See more
Received my custom air force ones and couldn't be happier! They look great and came within timeframe given. I had some spare laces tags included but were broken when I got them. Emailed and got a resp... See more
Company details
Written by the company
A business dedicated to customer satisfaction through shoe cleaning, repairs and customisation.
Contact info
5B Oaklands Court, Tiverton Business Park, EX16 6TG, Tiverton, United Kingdom
- 01884 763180
- info@platinumshoecare.com
- platinumshoecare.com
4.5
Excellent
336 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic company
Fantastic company - I have now bought three pairs of trainers, all have been immaculate and very well made. Thank you
8 February 2024
Top service
Top service - top shoes quality.
Definitely recommend 🙏🏻
10 February 2024
Unprompted review
Amazing from start to finish
Amazing from start to finish, communication second to none
1 February 2024
Beautiful shoes and excellent staff
25 January 2024
Perfectly made!
My trainers arrived in the time frame and made perfectly to a very high standard, they look exactly as expected and feel great!
18 January 2024
I’ve purchased shoes from Platinum…
I’ve purchased shoes from Platinum before and had a great experience. the shoes were a custom painted model. This time the shoes I ordered were a complete cut & sew design so the expectations were higher for me. The quality and craftsmanship were excellent and attention to detail were really appreciated. I am a designer myself, so quality of materials, design & craft are aspects I look for in a custom shoe. I will be buying from them again!
18 January 2024
Feel special in the Reggae collection- exclusive footwear
Easy and smooth transaction. Customer service was great, replied to a query about postage really quickly.
I would've liked the design to be on the inner side of the trainers but, nevertheless, they look great. Got a pair for me and my wife to match our tracksuits.
16 December 2023
Unprompted review
So unique !
I have ordered twice and the quality of the trainers is fantastic.
They’re so unique in that they’re custom made.
Customer service is perfect. Above and beyond.
I can’t recommend Platinum Shoes enough !
7 July 2023
Unprompted review
Absolutely brilliant service and…
Absolutely brilliant service and delivered on time as they promised and quality and detail is second to none thank you so much. ❤️
14 December 2023
brilliant bespoke trainers
the product is excellent top quality merchandise and bespoke to you with only a few of each made (the ones I bought. are no27 of a run of only 500)
14 December 2023
Wonderful customer service
Wonderful customer service, they answered my emails promptly and ensured my order was delivered quickly
7 December 2023
Brilliant
Well in first place, I was a little sceptical but after checking the adress on maps, I gave em a chance. After 5 Weeks I got little nervous and asked the support, who replied quick and friendly, after 6 Weeks in total, the shoes arrived me in Germany and what so say... There are brilliant, very good quality and now my absolute favorite shoes.
30 November 2023
Unprompted review
as always qaulity work done and…
as always qaulity work done and trainers that are so cool
28 November 2023
Great company to deal with
Spoke to Dulton, as i had a very limited time to get these trainers, true to his word, my order was placed and as promised, they arrived on time, fabulous Addidas Gazelle regae trainers fantastic customer service
Thankyou
30 October 2023
Unprompted review
Exceptional performance
24 November 2023
perfect match in every respect
Even though I had to wait a long time for my order, I was all the more delighted when the parcel with my shoes finally arrived: The quality is impeccable, the size fits perfectly! I am an absolute fan of this product! Thank you so much! I was also very pleased with the sweet little surprise!
24 November 2023
Unprompted review
Items arrived in great condition and…
Items arrived in great condition and the attention to detail was perfect.
2 June 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.