I waited a long time, and I understand that the queue is necessary. But after two and a half hours the tickets available were few and spread across multiple rows. The application only allows you to bo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great reminder timing. Very efficient waiting list, really happy with that. However I was not able to select the seats I wanted because it was not allowed to leave 1 seat empty: there were 4 seats ava... See more
Company replied
I reached out for an even coming up in August 2026, to find out that is is cancelled. Ms.Habiba assisted me and very helpful, she confirmed that I will have my refund processed and will be updated.... See more
Company replied
Dear Platinum Team, Thank you so much for all your efforts in making this dream event come true. It truly means a lot to me. Special thanks to Nora and Marwan, and a heartfelt thank you to Haneen... See more
Company replied
Company details
Written by the company
Platinumlist.net is an online event guide and innovative ticketing solutions provider that has been operating in the Gulf region for over a decade. We’ve grown to be the largest provider in the UAE, as well as servicing events in Saudi Arabia, Oman, Bahrain, Qatar and Kuwait. We provide ticketing solutions for Entertainment events, large and small, Business events, Sport events, Tourism attractions, Box Office solutions for venue ticketing, including stadiums, theatres, and cinema as well as Marketing solutions for events.
Contact info
Office 801, The Onyx Tower 2, Dubai, UAE, Dubai, U.A.E.
- helpcenter@platinumlist.net
- platinumlist.net
4.0
Great
523 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smooth and pleasant
Smooth registration and ticket purchase and very prompt response when I sent an enquiry.
11 September 2025
Unprompted review
Reply from Platinumlist Tickets
Thank you so much for sharing your valuable feedback with us! We truly appreciate it. We sincerely hope that you had a wonderful time at the event.
Short and sweet..thks for the support
Short and sweet..thks for the support
10 September 2025
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
The support team is very kind
The support team is very kind, quick and professional. Thank you 😍
6 September 2025
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Excellent customer support
Excellent customer support : polite , collaborative and fast.
Thanks to Marwan my request was solved in less than 30 min.
5 September 2025
Unprompted review
Reply from Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
They are really helpful and swift in…
They are really helpful and swift in getting a solution.
Great customer service!
1 September 2025
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
I bought tickets for Rami Sabri and…
I bought tickets for Rami Sabri and Maha Fatoni in world trade center , the concert must start at 8 pm , but unfortunately I paid for DJ mixada instead of the concert, they didn't start only at 9:44 pm, it's actually a cheating , sorry to put even one star. The fault is you accept an untrustable organizer for a concert.
30 August 2025
Unprompted review
Reply from Platinumlist Tickets
Hello Suhad
We sincerely appreciate your communication with us and your valuable feedback. We deeply regret to learn of your Unfavorable experience with the event.
Please know that we take all customer feedback with the utmost seriousness and view it as a chance to update the organizers and the team with the customer's feedback for future events.
Thank you again for bringing this to our attention.
Reply from Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Really easy and useful way to make…
Really easy and useful way to make changes to a booking. Worked seamlessly.
26 August 2025
Unprompted review
Reply from Platinumlist Tickets
Thank you so much for sharing your valuable feedback with us! We truly appreciate it. We sincerely hope that you had a wonderful time at the event.
Trusted and time saving
13 August 2025
Unprompted review
Quick reply,Quick response,very helpful…
Quick reply,Quick response,very helpful and supportive, professional team ❤️❤️❤️
9 August 2025
Unprompted review
Amazing customer service even after…
Amazing customer service even after sales.
4 August 2025
Unprompted review
Outstanding Service
Outstanding Service – Truly Impressive!
One of the best customer service experiences I’ve ever had!
The support team was fast, professional, and incredibly helpful. I felt genuinely cared for from the very first message.
Everything was resolved efficiently and with such great attention to detail.
Highly recommend this team – they truly set a high standard for customer care.
Wishing you continued success and excellence. 👏🌟
31 July 2025
Unprompted review
Reply from Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
It was quick,reliable and accurate.I…
It was quick,reliable and accurate.I requested to change the date and platinum list staff Mr.Marwan helped me immensely to do so.I am really thankful for his meaningful service.
1 July 2025
Unprompted review
Mr sherouk from platinumlist is the…
Mr sherouk from platinumlist is the best👌very helpful, thank you!!!
27 June 2025
Unprompted review
I bought ticket to Nurlan Saburov…
I bought ticket to Nurlan Saburov concert which was cancelled. And my cart was canceled before. I asked them to refund to my other account. Which they refused. And asking me to get letter which is possible only if I visits bank and get it. Which is not possible during work hours. I’m running after them to get my money back
20 June 2025
Unprompted review
Reply from Platinumlist Tickets
Hi Janara, thank you for taking the time to share your feedback, and we’re truly sorry for the inconvenience you’ve experienced.
We confirm that your ticket for the Nurlan Saburov concert has already been refunded. We also shared the RRN (Refund Reference Number) with you, which allows your bank to track and confirm the transaction. Sometimes refunds do not trigger notifications on the bank side, which is why it may not be immediately visible in your account.
Regarding your request to redirect the refund to a different account, unfortunately refunds can only be processed back to the original payment method used at checkout. This is a strict banking regulation to ensure payment security and prevent fraud, and it is outside of our control.
We understand that obtaining a letter from the bank can be inconvenient during work hours, but this is the only way for your bank to trace and release the funds if they are delayed. We assure you we’ve already provided all necessary details from our side to make this process as smooth as possible.
We value your feedback and will continue working on making refund processes clearer and faster. Thank you for your patience and understanding.
Fraud company, harassment of customers
These are a fraud, scam company that needs to be investigated. The customer service rep Mohab is a harasser, and is mentally sick. He harassed me for 11/2 hours straight without addressing my issue. This man needs help as after a point I was messaging him just to se how much he enjoys torturing customers. He himself says it was his pleasure at the end.
My issue: I’ve been trying to book tickets for weeks. Email reps did not solve my problem and gave me multiple reasons instead. Then I was told to contact via WhatsApp. By then my payment to book any tickets are not going through. Yet they don’t realize and keep insisting I book more expensive seats since the cheaper ones sold out due to them not responding for weeks on end. I refuse to pay extra and tell them to price adjust. That’s where Mohab came in and well I don’t have anything good to say about him. His behavior would get him banned from working again in most other countries. This company is a SCAM for keeping guys like Mohab and anyone who chats with him will know what I mean.
Platinumlist still has not responded see to my wattsapp message via their manager nor price adjusted tickets.
17 June 2025
Unprompted review
Reply from Platinumlist Tickets
Hi Reena,
Thank you for sharing your experience and for the detailed feedback regarding your recent interaction with Platinumlist and our representative, Mohab.
We sincerely apologize for the frustration and inconvenience you have faced throughout your attempts to purchase tickets and resolve your issue. We understand how important it is to receive prompt and clear assistance, especially when tickets are limited and in high demand.
Upon reviewing your conversation, we acknowledge that there were multiple unsuccessful booking attempts due to authentication issues and that your account was temporarily flagged by our security system. We have since whitelisted your account to allow you to proceed with future bookings. However, we regret to inform you that the specific ticket category you requested is no longer available, as these tickets have been sold out.
Regarding your concerns about Mohab’s conduct: we have thoroughly reviewed the chat. While we recognize that the situation was stressful for you, we found that Mohab maintained a professional tone throughout the exchange, despite the challenging circumstances. He consistently attempted to clarify the situation, apologize for the inconvenience, and escalate your request to a manager when appropriate. At no point did he engage in harassment or unprofessional behavior; rather, he remained responsive and sought to help within the limits of our policies and available ticket inventory.
We take all customer feedback seriously and are committed to improving our service. We understand your disappointment regarding the ticket availability and pricing, and we appreciate your patience and persistence.
Thank you again for bringing your concerns to our attention.
Total SCAMS
Total SCAMS. Tried ordering concert tickets to Shreya Ghishal concert in Dubai and payment and multiple credit cards wouldn't go through. Their customer service did not even address the real problem and stalled for 3 weeks by which the section 1 tickets sold out. I told them they needed to give me the next section tickets at the same cost since this was not my fault. No response! Shameful! The customer service, weather email, phone or watts app show no regard to actually solve customers issues, they treat you like a joke! I spent over 2 hours daily for three weeks to try to get the concert tickets and now they are just ghosting me. One told me to just pay more (double the price for the next category)- this answer just shows their ignorance since my payment for any category is not going through and how unjust these people are- they should honor the original price for me as its not my fault Platinumlist did not address my problem in THREE weeks!
14 June 2025
Unprompted review
Reply from Platinumlist Tickets
Hello Ayra
Thank you for sharing your experience, and we sincerely apologize for the frustration you have encountered.
Upon reviewing your case, we noted that multiple attempts were made to purchase tickets, but unfortunately, these bookings were unsuccessful due to authentication failures. Specifically, the required OTP or data was not entered correctly, which resulted in the inability to complete the transactions. As a security measure, repeated failed transactions are flagged by our system as potentially fraudulent, leading to the temporary blocking of your account.
We are pleased to inform you that your account has now been whitelisted and is fully available for use. However, we regret to inform you that the specific tickets you were interested in, priced at 95 AED, have already sold out and are no longer available.
We understand your disappointment and the inconvenience caused by this situation. While we are unable to offer the sold-out tickets at the same price, we kindly suggest exploring the other available ticket categories.
We value your feedback and are committed to improving our customer service experience. Thank you for your understanding.
Amazing Customer Service
Amazing Customer Service. Timely response and support. 👍 impressed
8 June 2025
Unprompted review
Received world class customer service.
27 May 2025
Unprompted review
Ease of use!!!
24 April 2025
Unprompted review
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