First home spa and the Platinum hot tub (Reims) is exactly the right tub for us. After converting to 220v and managing through replacing a stopped screw which hindered access to the motor, etc., we w... See more
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Review summary
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Reviews shaping this summary
I would have given you a five star rating, but the control panel is a little bit confusing to us old timers. It needs to be less complicated and easier to navigate through all the filtration start an... See more
Company replied
Aqua Paradise has been supportive during the whole process from the buying to installation phases. They are quick to return calls and answer questions. We purchased the Seville hot tub which so far... See more
Company replied
The partnered reseller was very professional and there were no gimmicks or extras. The tub just comes with everything we'd want and is built even better than similarly priced models. Notably, it's str... See more
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Company details
About Platinum Spas
Written by the company
Welcome to Platinum Spas.
The premier distributor of luxurious and innovative wellbeing spas.
We are the fastest growing hot tub manufacturer in the world, dedicated to transforming homes and gardens into sanctuaries of relaxation and rejuvenation. Our extensive range of high-quality hot tubs and swim spas is designed to provide unparalleled comfort and wellness benefits, catering to the diverse needs of our discerning clientele.
At Platinum Spas, our mission is to enhance your lifestyle by offering state-of-the-art products that combine cutting-edge technology with superior craftsmanship. Each of our spas is meticulously engineered to deliver exceptional performance, ensuring that every soak is a revitalising experience. From advanced hydrotherapy jets to energy-efficient systems, our spas are equipped with features that promote physical and mental wellbeing.
Our diverse collection includes models to suit every space and budget, from compact two-seaters ideal for urban living to expansive swim spas perfect for larger properties. Each spa is designed with your comfort in mind, featuring ergonomic seating, user-friendly controls, and therapeutic massage options that cater to your specific needs.
In addition to our outstanding products, Platinum Spas offers a welcome package that includes a free virtual site survey prior to installation, accessible steps, cover and cover lifter as well as a free chemical starter kit that includes everything that you need to get going. We also offer maintenance packages to keep your spa in peak condition, allowing you to enjoy its benefits for years to come.
Discover the ultimate relaxation and wellness with Platinum Spas. Transform your home into a haven of tranquillity and experience the numerous benefits of hydrotherapy with our exceptional range of spas. Explore our collection today and take the first step towards a healthier, more serene lifestyle.
visit our website premium range hot tubs deluxe range hot tubs swim spas find a showroom become a partner contact usContact info
Platinum Spas, S41 9RT, Chesterfield, United Kingdom
- 01246 559071
- info@platinumspas.co.uk
- platinum-spas.com
4.2
Great
214 reviews
Asks customers to review
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Replied to 82% of negative reviews
Typically replies within 1 week
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LOVE our hot tub……
I would have given you a five star rating, but the control panel is a little bit confusing to us old timers. It needs to be less complicated and easier to navigate through all the filtration start and run time(s). We are not tech savvy and are a bit confused on these settings. But, we LOVE OUR HOT TUB! Definitely 5 stars on the jets and Bluetooth sound system. Please help us older people out with the controls. Thanks!
1 October 2025
Reply from Platinum Spas
Thank you so much for your wonderful review! We’re thrilled to hear how much you’re enjoying your Seville hot tub—especially the jets and Bluetooth sound system!
We truly appreciate your feedback about the control panel. We know technology can sometimes be a bit tricky, and we want to make sure every customer feels comfortable using all the features. We are happy to walk you through the settings step by step—please don’t hesitate to reach out to your hot tub retailer.
Thank you again for choosing us.
Sarah
So far I am appreciating the product!
5 October 2025
Reply from Platinum Spas
Thank you so much for your kind words! We're thrilled to hear that you're enjoying your Oslo Hot Tub and that everything went smoothly with your delivery. If you ever need any assistance or have questions about getting the most out of your spa, our team is always happy to help. Enjoy your new hot tub!
Thanks
Sarah
Guys we’re brilliant
Guys we’re brilliant,nothing was a issue or problem,very professional and knowledgeable definitely recommend
2 October 2025
Reply from Platinum Spas
Thank you so much for your kind words! We’re thrilled to hear that your hot tub delivery went smoothly and that our team could provide the professional, knowledgeable service you deserve. It was a pleasure helping you, and we truly appreciate your recommendation. Enjoy your new hot tub!
Thanks
Sarah
Reply from Platinum Spas
We are pleased to hear that you are enjoying your new hot tub. Wishing you many hours of enjoyment!
Thank you for choosing Platinum Spas.
Thanks
Sarah
Great product, a sure must have worked itself loose in transport
Well, the Spa is everything we wanted…however, 3 weeks after we got it, it quit working. We Valla that a wire had come loose in one of the control boxes.
9 September 2025
Reply from Platinum Spas
Thank you for sharing your feedback. We’re so pleased to hear that the spa is everything you wanted, but we’re truly sorry to learn that it stopped working so soon after delivery.
It sounds like a wire may have come loose during transport, and we completely understand how frustrating that must be. We’ll reach out to your hot tub dealer right away to make sure this is resolved and that your spa is back up and running as quickly as possible.
Thanks
Sarah
Wonderful experience
This is a wonderful product with a wonderful team behind the scenes. From start to finish the experience with Platinum Spas was great and I couldn't recommend them enough. Thankful for my lovely hot tub.
8 September 2025
Reply from Platinum Spas
Thank you so much for your wonderful review!
We’re thrilled to hear that you had such a positive experience from start to finish with Platinum Spas, and that you’re enjoying your new hot tub.
Our team takes great pride in delivering both quality products and excellent service, so your kind words mean a lot. We truly appreciate your recommendation and hope you continue to enjoy many relaxing moments in your spa!
Thanks
Sarah
Low-end quality on ONXY spa
We purchased one of the brand's taller and more expensive models, the ONYX, and after 4 months, it's a disaster:
- The front panels are warped (other customers complain (see 3 and 1 stars Truspilot)
- The front panels are broken (the threaded inserts that hold the panels to the metal tube framework broke out of the panel composite material and they had to order a new panel for us but it's happening again after our technician had already replaced the new panel.
- The corner covers constantly come loose (and are held in place by the LED wire)
- The panels are not long enough and the corner cover does not cover them completely
- A waterfall LED no longer lights up.
- The spa was delivered with two jets that are not aligned.
For a brand new, 4-month-old spa (june 2025), we find this unacceptable.
Platinum Spa boasts in their brochure of providing high-end quality....definitely not!!!
We don't even dare invite our friends and neighbors to promote the brand!
We are firmly awaiting a replacement for our spa by the French representative! (Our local salesperson having been notified)
The photos for proof have been sent to supportATsuperiorwellness.co.uk in order to have an explanation on this recurring panel problem (many other customers complain)
En français :
Nous avons acheté l'un des modèles les plus hauts et les plus chers de la marque, l'ONYX, et après 4 mois, c'est une catastrophe :
- Les panneaux avant sont déformés (d'autres clients se plaignent (voir Truspilot 3 et 1 étoile).
- Les panneaux avant sont cassés (les inserts filetés qui maintiennent les panneaux à la structure tubulaire métallique se sont détachés du matériau composite du panneau. Ils ont dû nous en commander un nouveau, mais le problème se reproduit après que notre technicien a remplacé le nouveau panneau).
- Les caches d'angle se détachent constamment (et sont maintenus en place par le câble LED).
- Les panneaux ne sont pas assez longs et le cache d'angle ne les recouvre pas complètement.
- Une LED de cascade ne s'allume plus.
Et le pire :
- Le spa a été livré avec deux jets mal alignés dans la coque ; du coup ça gicle de partout au niveau de la ligne d'eau
Pour un spa neuf de 4 mois (juin 2025), nous trouvons cela inacceptable.
Platinum Spa se vante dans sa brochure d'offrir une qualité haut de gamme… et des labels sur le modèle Onyx ...
absolument pas !
Nous n'osons même pas inviter nos amis et voisins à faire la promotion de ce produit et de la marque !
Nous attendons avec impatience le remplacement de notre spa par le représentant français ! (Notre commercial local a été prévenu.)
Les photos justificatives ont été envoyées à supportATsuperiorwellness.co.uk afin d'obtenir une explication sur ce problème récurrent de panneau (de nombreux autres clients se plaignent).
9 September 2025
Unprompted review
Reply from Platinum Spas
Thank you for taking the time to share your detailed feedback and for sending through the photos. We are truly sorry to hear about the issues you’ve experienced with your Onyx hot tub, especially given that it is such a recent purchase. This is certainly not the experience we want for our customers, and we completely understand your frustration.
Please be assured that our aftersales team is already in direct contact with the retailer from whom you purchased your hot tub. They are working closely together to resolve the situation as quickly as possible.
We greatly value your feedback, as it helps us identify areas where we need to improve, and we regret that this has impacted your enjoyment of the spa. Thank you for your patience and for giving us the opportunity to make this right.
Thanks
Sarah
Beautiful hots tubs with all options…
Beautiful hots tubs with all options included. I received my Tokyo yesterday & its amazing. Delivery from our local supplier was seamless. The tub heated to temp rather quickly, & I was actually able to test it the same night of purchase. Vey nice layout with a great variety of jet combinations to provide a nice therapeutic experience. I was able to target different areas with the seating options. Absolutely love it!
3 September 2025
Reply from Platinum Spas
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you’re enjoying your new Tokyo hot tub and that Valley Pool & Spa was able to provide a smooth delivery and setup.
It’s great to know you were able to relax and enjoy it the same evening—it doesn’t get better than that! We’re glad the seating options and jet combinations are giving you the therapeutic experience you were looking for. We truly appreciate your kind words and hope you continue to enjoy many relaxing moments in your spa.
Thanks
Sarah
Reply from Platinum Spas
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your new Eros Swim Spa and that our sales and installation team at the Spa Haus made the experience a great one.
We truly appreciate your trust in us and look forward to you enjoying many years of relaxation and wellness with your spa.
Thanks
Sarah
Very pleased with our purchase from the…
Very pleased with our purchase from the advice at the beginning , installation and now use 😊 Quality product that is easy to use , fun and relaxing with the possibility to change the power of the jets
Been using it everyday 😂
8 May 2025
Unprompted review
Reply from Platinum Spas
Thank you so much for your kind words!
We’re delighted to hear that you’re enjoying your hot tub from start to finish – from the advice and installation right through to daily use.
It’s great to know you’re finding it both fun and relaxing, and that the adjustable jets are adding to the experience. We really appreciate you sharing your feedback, and we hope you continue to enjoy many more relaxing soaks!
Thanks
Sarah
Installation perfect
Installation perfect. Tub is well used, one of the best tubs out there in the market.
26 February 2025
Unprompted review
Reply from Platinum Spas
Thank you so much for your kind words! We're delighted to hear that the installation went smoothly and that you're enjoying your tub. It’s wonderful to know it’s living up to your expectations and standing out as one of the best on the market.
We truly appreciate your support and look forward to being here for you if you ever need anything in the future.
Thanks
Sarah
Cinderella
It was over a month late, which i understand but no notice about that, i had to keep asking and felt as if I was a bother instead of a customer. I think it would be beneficial to tell the customer the exact configuration of the breaker box they will need. I had correct amount of power already but breaker was different, would be nice to know ahead. Also, get the testing kit to customer ahead of time. I have the technology to heat water and then could get chemicals ahead so I'm ready. Also, at the store to get the chemicals, the girl asked my husband how many gallons our hot tub is and based the readout of amount of chemicals to be added based on that. Good thing i knew the amounts were off based on my previous hot tub, it was twice the amount. That could really harm someone. One of the fountains doesn't work, I'll get it fixed but I know they're busy now. Also, don't like that the jets shut off every 15 minutes. This is a safety feature but I think this is one of a very few companies that do this. Not a requirement. And, register the hot tub for the customer. I never had to do that myself. It was a pain to find and figure out what the serial number was. More than likely my last from this company. I call it Cinderella because of the 3 hot tubs I've had, it's my least favorite. First world problem, i know.
7 August 2025
Reply from Platinum Spas
Thank you for taking the time to share such a detailed review of your experience. While we’re glad to hear that your hot tub is up and running, we sincerely apologize for the frustrations you’ve encountered along the way.
We will speak to your hot tub dealer, though we understand how disappointing it must have been to experience delays without clear communication.
Your suggestions regarding breaker box configuration, sending out the testing kit in advance, and clearer guidance on chemical usage are very valuable and will be shared with our team so we can make the process smoother for future customers.
We’re also sorry to hear about the issues with the fountain and the inconvenience of registering your hot tub. Please know we’re here to assist with resolving any outstanding concerns, and we encourage you to reach out directly so we can help make things right.
Even though this experience wasn’t what it should have been, we truly appreciate your honesty and insights — they help us get better. Thank you again for sharing your feedback.
Sarah
I brought the Infinity hot tub
I brought the Infinity hot tub. My family is enjoying the spa almost nightly. It is truly a very high end hot tub at a very good price. I'm not sure how there selling such a nice hot tub for the price there selling for but it is worth every dollar. We are very pleased with our purchase.
15 August 2025
Unprompted review
Reply from Platinum Spas
Thank you so much for sharing your experience! We’re thrilled to hear that you and your family are enjoying your Infinity hot tub almost every night — it’s wonderful knowing it’s bringing relaxation and joy to your home. We agree, the combination of quality and value makes it a great choice, and we’re so glad you feel the same.
A special thanks as well to our partners at Paradise Pools for ensuring a smooth and professional delivery. We truly appreciate your kind words and are delighted you’re pleased with your purchase!
Thanks
Sarah
New Hot Tub
Have had it two days upgraded from the cheap "blow up" ones I am in Love! Cant wait till the winter!
12 August 2025
Reply from Platinum Spas
Thank you so much for your wonderful review! We’re thrilled to hear that you’re loving your new Topaz hot tub and that it’s been such a great upgrade from your inflatable one. There’s nothing quite like sinking into those soothing bubbles — and yes, it’s going to be absolutely perfect when the winter chill arrives!
We’re so pleased we could deliver a hot tub you’ll enjoy for years to come, and we truly appreciate you choosing Kirsplash. If you ever have any questions or need tips to get the best from your Topaz, our team is always here to help.
Thanks
Sarah
Country Power made buying our spaa…
Country Power made buying our spaa great experience! Mark was great at showing us the spa that met our needs. They had a couple guys come out and make sure we had room. Preston and James delivered ans set up the spa. They also went through set up che.icals with us. They were great to work with!!!!
4 August 2025
Reply from Platinum Spas
Thank you for sharing your wonderful experience! We’re so glad to hear that Mark helped you find the perfect spa and that the whole team at Country Homes Power made the process smooth and enjoyable.
It’s great to know Preston and James not only delivered and set up your spa, but also took the time to walk you through the chemicals and care. We truly appreciate your kind words and hope you enjoy many relaxing moments in your new spa!
Thanks
Sarah
The initial set up challenges we…
The initial set up challenges we incurred when setting our spa up were completely resolved working with the Platinum Spas team. They would not allow us to have anything but a positive result... which we did.
15 April 2025
Unprompted review
Reply from Platinum Spas
Thank you for your kind words! We’re so pleased to hear that our team was able to work through the initial setup challenges with you and ensure you had a positive outcome.
We believe every customer should be completely satisfied, and it’s wonderful to know that was your experience. A special thank you as well to Eco Spas for delivering your Topaz hot tub. We wish you many years of relaxation and enjoyment!
Thanks
Sarah
PLATINUM TOPAZ
First let me say, I love our new Platinum Topaz spa. We love the amount of jets, the lighting, and blue tooth speakers. They all make for a great spa experience. This Topaz is the perfect size for the two of us, and the outer dimensions worked perfectly in the space, that we placed the spa. All that being said, I've had a lot of problems connecting to Bluetooth, as the power supply seemed to be intermittent, making it necessary to reset power to spa. Then it failed altogether. Also, we have three corner panels with broken clips and one warped side panel. The corner panels have been on order for months, and we're still waiting for our spa store/installer to receive the parts and replace ours. Side panel was just recently ordered. The side panel being warped, contributed to the broken clips on the corner panels.
8 August 2025
Unprompted review
Reply from Platinum Spas
Thank you for sharing your feedback about your Platinum Spas Topaz hot tub. We’re happy to hear that you’re enjoying the jets and lighting, and that the size has worked perfectly for your space.
We’re sorry, however, for the frustration caused by the Bluetooth power issue and the delays in receiving replacement panels. Our aftersales team will work closely with AZ Patio to check on the status of your parts order and ensure the necessary repairs are completed as soon as possible. We truly appreciate your patience and look forward to getting everything resolved so you can enjoy your spa without any interruptions.
Thanks
Sarah
I love the size of the unit
I love the size of the unit. The seating is quite nice for me and my wife. Receiving height of this unit is great for my wife and myself. I love the adjustments on the Jets. The only thing that I wish that this unit has was a two speed motor for a little more pressure to the jets.
9 August 2025
Unprompted review
Reply from Platinum Spas
Thank you for sharing your feedback! We’re so glad to hear the size, seating, and jet adjustments are working well for you and your wife.
It’s great to know the height is a comfortable fit too. We appreciate your note about the two-speed motor and will be sure to pass this suggestion along to our product team. In the meantime, we hope you continue enjoying many relaxing moments in your spa!
Thanks
Sarah
Ordered from Spas at Peterborough
Ordered from Spas at Peterborough, Excellent service from start to finish. The right honest advice with requirements, fast delivery and although a tricky installation all problems dealt with efficiently.
Had my platinum spa for almost a month and using it every day, love it, wouldn’t change a thing
9 August 2025
Unprompted review
Reply from Platinum Spas
Thank you for your fantastic feedback! We’re delighted to hear you had such a positive experience with Posh Spas Peterborough, from honest advice to a smooth (if tricky!) installation.
It’s wonderful to know you’re enjoying your Platinum Spa hot tub every day and that it’s been the perfect fit for you. We truly appreciate your kind words and wish you many more relaxing soaks!
Thanks
Sarah
Very Satisfied, highly recommend
The partnered reseller was very professional and there were no gimmicks or extras. The tub just comes with everything we'd want and is built even better than similarly priced models. Notably, it's structure is entirely stainless steel beams - most others we looked at were untreated wood. The motors are powerful and quiet, it runs smoothly, and the lights are a nice bonus if it's dark out.
1 July 2025
Unprompted review
Reply from Platinum Spas
Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying your Seville Hot Tub and that the delivery and setup from Central Virginia Hot Tub & Spa Outlet met your expectations.
It’s great to know the stainless steel beam structure, powerful yet quiet motors, and relaxing lighting are making a difference for you. We truly appreciate your recommendation and wish you many years of relaxation and enjoyment in your new spa!
Thanks
Sarah
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