Plaque To Reality Reviews 56

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

** update** comtact made, order on its way and a grsture of good will refund for the premium box and delivery. Thank you! Ordered over a week ago, paid extra and had no communication at all. So disap... See more

Company replied

Rated 5 out of 5 stars

I just have to say how absolutely thrilled I am with my order from Plaque to Reality! From the very start, Cameron went completely above and beyond. I had left things very last minute for my son’... See more

Rated 5 out of 5 stars

Great product! Such as simple gift for a loved one or friend, but it’s fantastic. It came exactly as described, arrived in a timely manor, and the quality has maintained beautifully well! Would ve... See more

Rated 1 out of 5 stars

I have placed an order over a week ago for tracked 24 hour delivery. It has been 5 working days and am yet to receive the delivery. I have tried all methods of contact available. The live chat doesn’t... See more

Company details

  1. Scrapbooking Store
  2. Art Handcraft

Written by the company

Based in the UK, we sell personalised music plaques and social media award plaques! We've already sold nearly 5000 plaques and counting. Our handmade plaques make for the perfect gift for a loved one.


Contact info

3.8

Great

TrustScore 4 out of 5

56 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

No communication but got there in the end!

** update** comtact made, order on its way and a grsture of good will refund for the premium box and delivery. Thank you!
Ordered over a week ago, paid extra and had no communication at all. So disappointed. Ive emailed and had no response, took my £55 payment though!

27 March 2026
Unprompted review
Plaque To Reality logo

Reply from Plaque To Reality

Hi Kelly,

I’m really sorry to hear about your experience, and I completely understand your frustration.

Unfortunately, we were sent the wrong size premium boxes by our supplier, which caused an unexpected delay with your order. I should have communicated this sooner, so I do apologise for the lack of updates.

Your plaque has now been dispatched via next day delivery and should be with you shortly. As a gesture of goodwill, I’ve also arranged a full refund for the premium box and delivery.

Thank you for your patience, and again I’m very sorry for the inconvenience caused.

Cameron

Rated 5 out of 5 stars

I just have to say how absolutely…

I just have to say how absolutely thrilled I am with my order from Plaque to Reality!
From the very start, Cameron went completely above and beyond. I had left things very last minute for my son’s 9th birthday and was hoping for a small miracle — and that’s exactly what I got. Not only was the plaque made and dispatched incredibly quickly and it arrived on my sons birthday, plus it was generously upgraded from A5 to A4 as a lovely surprise.
When it arrived, we were genuinely blown away. The quality is outstanding, the finish is flawless, and it looks even better than I imagined. My son absolutely loves it — seeing his reaction was worth everything.
Amazing product. Incredible attention to detail. Truly exceptional customer service.
Thank you so much for going the extra mile — I wouldn’t hesitate to recommend Plaque to Reality to anyone looking for a high-quality, personalised plaque.
Mr B Green

16 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Well , I’ve got about 10 emails of asking me to leave a review on plaque to reality , so here we go , I ordered my plaque nearly 1 month ago to be delivered to Ireland , bare in mind it’s coming from the UK , I understand busy times and all that but why send me so many emails about my order and was I happy with it when I never bloody got the thing , refund situation will be coming soon ….

22 December 2025
Rated 1 out of 5 stars

I haven’t received my order yet it’s…

I haven’t received my order yet it’s been over 2 weeks. No tracking number and no responses from customer service.

29 December 2025
Plaque To Reality logo

Reply from Plaque To Reality

Hi Michael, thank you for taking the time to leave a review. As mentioned in my email earlier today, the estimated delivery window for your order is between 3 January and 23 January, so it is still on its way. Unfortunately, this time of year can cause delays within the postal system, and we appreciate your patience. If you have any further questions or need any additional support, please don’t hesitate to get in touch.
Thanks,
Cameron

Rated 1 out of 5 stars

Item turned up broken due to inadequate…

Item turned up broken due to inadequate packaging and didn’t get all of my order.
£50 = rip off absolutely disgusted

15 December 2025
Unprompted review
Plaque To Reality logo

Reply from Plaque To Reality

Hi James, thank you for your review. I’ve reached out to you by email to offer a replacement or a full refund if you’re not happy with your purchase. Please do reply when you have a moment so I can help resolve this for you.
Thanks,
Cameron

Rated 5 out of 5 stars

Very happy

Very happy. The holder is exactly as described and elevated a prop display I own. Would recommend.

29 November 2025
Rated 1 out of 5 stars

I never received my product that I paid…

I never received my product that I paid for. I was never sent a tracking # and communication is very slow. I want a refund back so I can order from a company who will send what I order.

18 October 2025
Plaque To Reality logo

Reply from Plaque To Reality

Hi Jeromy,

I’m really sorry to hear your order hasn’t arrived yet. As we discussed on our live chat, I did offer you a replacement straight away, but you chose to wait a couple more days in case the parcel arrived. I completely understand your frustration — unfortunately, very occasionally parcels do get lost in transit.

You selected our standard international postage option, which doesn’t include tracking (as noted on our website). For future orders, I’d always recommend upgrading to express delivery for full tracking and faster delivery times.

That said, I’m happy to issue a full refund for any item that doesn’t arrive — please just drop me a quick message to confirm if you’d prefer that option now.

Best regards,
Cameron

Rated 5 out of 5 stars

Highly recommended

Bought a Plaque off this company for my parents wedding anniversary. Very professionally made and quick delivery! Highly recommended, thank you!

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I can't recommend Plaque To Reality highly enough! From start to finish, the experience was seamless and professional. Exactly as expected, will be purchasing again. Thank you!

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Simple but fantastic!

Great product! Such as simple gift for a loved one or friend, but it’s fantastic. It came exactly as described, arrived in a timely manor, and the quality has maintained beautifully well!

Would very much recommend this product and company.

29 August 2025
Unprompted review
Rated 1 out of 5 stars

Scam leave well alone

advertised as put a song to your pic so i uploaded a pic and expected for over £30 it to play the song i chose to go with it and all i got was a frame with a printed pic stuck to it and the title of my chosen song

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Happy with my plaque

Requested a custom make of a plaque, everything about it was new to Plaque To Reality, but they were willing to communicate and help make it happen.

I'm very happy with this!

26 August 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look