Plants Galore Reviews 

2,258
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the plants arrive in wonderful condition, featuring healthy foliage, secure packaging, and careful handling. Many people also appreciate the smooth online ordering process, friendly assistance, and overall efficient service provided. However, some customers also noted that deliveries could sometimes take longer than expected, often accompanied by communication delays regarding order tracking. A few reviewers additionally experienced unfortunate issues with damaged packaging or less than optimal plant health upon arrival. Despite these occasional drawbacks, buyers generally found the overall purchasing journey satisfactory, truly worthwhile and reliable.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that items arrive quickly and in healthy... See more

Quality

Reviewers highlight positive aspects of quality, noting that purchases arrive in healthy condition,... See more

Delivery service

People report ambiguous experiences with delivery service, as many reviewers highlight fast arrival times,... See more

Service

Customers consistently note positive experiences with service, highlighting helpful drivers, prompt email... See more

Order

Consumers find order to be positive, highlighting that the process is very easy to complete online and that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 patio olive trees 100cm tall. They arrived well packaged and in excellent condition. I’d been to a few garden centres prior and came away disappointed. But these are simply perfect , in fant... See more

Rated 5 out of 5 stars

Beautiful plants, very well packed, we are very happy. The plants were larger, cheaper and delivered faster the similar offers from other suppliers. It would have been nice to have slightly more... See more

Rated 5 out of 5 stars

Five Stars - Excellent Value & Quality I am absolutely thrilled with this beautiful tree! The price is completely unbeatable for the quality you get. On top of that, it arrived incredibly fast and wa... See more

Rated 5 out of 5 stars

It is Spring bank holiday Monday morning, I live near Plants Galore so am a frequent visitor. Today it excelled itself in being so gloriously stocked. Amelia, on the cash desk, was totally charmin... See more


Company details

  1. Garden Center

Information provided by various external sources

- Unbeatable Value - Due to the high volume that our nursery produces, not only are our products of the highest quality but our prices are extremely competitive. We stock a large range of Garden Centre products such as tools, gifts & plant care... In fact, everything you need to make your garden spectacular! - A Growing Family - The original plants nursery was founded on it's current site located in Roydon in 1935 by the Koert family. Over the years the produce has gradually adapted from Salad Crops to Pot Plants & the wholesale trade. Today, the retail nursery is open to the public & produces Shrubs, Bedding Plants and Hanging Baskets on a tremendous scale.

All About Plants Galore

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(2,258)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good company

Good company. Helpful staff when a problem with an online purchase. They dealt with it immediately and kindly resolved the issue.

12 May 2025
Rated 5 out of 5 stars

Great quality plants at decent prices

Great quality plants at decent prices. I had a couple of items missing from my order but Michele in customer services sorted it out immediately and the plants were with me the next day - excellent customer service, many thanks.

12 May 2025
Rated 5 out of 5 stars

HAPPY CUSTOMER

I'm very happy with this lovely shrub. I did a massive amount of research online before ordering and I'm so glad I decided to order from Plants Galore. The shrub arrived in pristine condition and us thriving.

13 May 2025
Rated 5 out of 5 stars

On line garden ready Begonias

Bought some garden ready Begonias on line back in late January or early February.They arrived in time to plant out.They were extremely well packaged and undamaged in transit. The plants looked very strong and healthy

8 May 2025
Rated 1 out of 5 stars

Disappointing experience — poor customer service and lack of follow-up

There are plenty of glowing reviews for this company — but in my experience, those reflect only the basic standard: receiving what you paid for. That should be the norm, not something to applaud. The real test of a company is how it handles issues when they arise — and in this case, communication was nonexistent. I wouldn’t feel confident ordering again.

Only half my order arrived. There may have been good reasons for this — but I wouldn’t know, because like other reviewers, I found it impossible to reach anyone by phone (and they failed to reply to my email). I tried all five phone options without success. After trying repeatedly for two days I gave up. This was very frustrating. Payment was processed promptly, but any follow-up or support was noticeably lacking. It left me with the impression that aftercare is simply not a priority.

22 May 2025
Unprompted review
Rated 4 out of 5 stars

Stems bent over

Plant arrived in good time. It looked like the package had been turned upside down as the tops of the plant stems were all bent over and one broken off. The box was left in the front garden without anyone bothering to ring the door bell to indicate to me it had been delivered. I planted it straightaway anyway, so far it looks like the plant is recovering.

7 May 2025
Rated 5 out of 5 stars

Took a while to have my hydrangeas…

Took a while to have my hydrangeas delivered but so worth it! Received beutiful and healthy plants! Wish i knew them before, i would have ordered everything from this company! I am a very happy and satisfied customer!

16 May 2025
Unprompted review
Rated 1 out of 5 stars

Plants delivered upside down

Plants delivered upside down, which they can’t be blamed for, however after service really poor. Called and called no one answered phone, only email replies. Wasn’t offered a quick solution had to push for a refund.

30 April 2025
Rated 4 out of 5 stars

Great Quality plant

Quality plant Calycarpus aphrodite arrived carefully packaged and labelled fragile from the nursery. The carrier however had turned it upside down at some point as flower buds were damaged and sadly had to be removed. Also delivery driver had left it in full view and full sun on a very hot day.

28 April 2025

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