Urban Plant Life Reviews 193

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of products available, noting the variety and quality of plants and gardening tools. Many consumers also highlight the helpfulness and knowledge of the staff, appreciating their advice and friendly service. While most people are satisfied with their purchases, there's some mixed feedback regarding the delivery service and order process. Some customers experienced prompt delivery and found the online ordering straightforward, while others reported issues with delivery times, costs, and occasional problems with order accuracy.

What people talk about most

Product

Customers had positive experiences with product, praising the amazing choice and great selection of unusual... See more

Staff

Consumers generally express satisfaction with the staff. Many reviewers highlight the staff's helpfulness,... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the great selection of healthy and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers experienced very prompt... See more

Based on these reviews

Rated 4 out of 5 stars

Ease of ordering, not bad value tiny bit expensive. Plant was growing well, delivery very expensive as ye only deliver in Dublin. Any deliver guy on a bike would have done the run for €10 and be delig... See more

Company replied

Rated 4 out of 5 stars

Much sought after plants were not only available but healthy, inexpensive and delivered on time. I held back one star due to delivery cost but perhaps it was necessary. Nevertheless it was a very posi... See more

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Rated 5 out of 5 stars

I was surprised on arrival to the changes this company has made to a site that previously looked fit for demolition. It is now a plant lovers heaven. An example of urban renewal in motion. Fine select... See more

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Rated 5 out of 5 stars

Wonderful selection of plants that are clearly cared for before I got them. The staff are beyond helpful and I didn’t encounter any problems with my order. In fact they went out of their way to accomm... See more

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Rated 5 out of 5 stars

I made a purchase online and within 10 minutes it was ready for collection.The service was very friendly and helpful . They have a very large selection of flowers.I wholeheartedly recommend this plant... See more

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Rated 5 out of 5 stars

Found the plant I wanted after searching many other places. It was easy to order on line and there were friendly staff members available when collecting.

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Rated 5 out of 5 stars

Good advice for bathroom plants, friendly and easy to deal with and very good selection of plants. Defo recommend. Tks

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Rated 5 out of 5 stars

This place is a paradise for indoor plants, great selection and variety. Very helpfull staff .

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Rated 5 out of 5 stars

A great spot in the city to get a wide range of plants and pots, etc. The only place I found to get a good variety of carnivorous plants. The online order and pickup was quick and simple.

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Rated 5 out of 5 stars

Delighted with the plants, exactly what we were looking for. Very prompt delivery. Really want to buy lots more plants now.

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Rated 5 out of 5 stars

The staff on the phone were very helpful and polite.i got what I wanted and they made a good suggestion when one of the plants I wanted was not available. Very helpful. Coolabolla.

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Rated 5 out of 5 stars

One of the coolest garden centres in Dublin. Like a little botanic garden in the city. Staff lovely, plant choices amazing. 5 stars all the way

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Rated 5 out of 5 stars

High quality products and quick delivery.

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Rated 1 out of 5 stars

The order took three weeks to be delivered. I received a call telling me that some items were unavailable and suggesting changes in pot colours. They didn't mention there would be also changes in size... See more

Company replied

Rated 1 out of 5 stars

The staff is wonderful, always offering honest advice. However, unfortunately as much as I liked going to Plant Life, I'll no longer purchase plants from them. I have a number of different plants, of... See more

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Rated 1 out of 5 stars

Visited last Saturday afternoon. Was chatting with a floor staff member. Getting great advice on my new garden. I didn't know what plants to buy so was showing him a photo of my garden on the phone.... See more

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Rated 3 out of 5 stars

I am in general - happy. Unfortunately the one plant that naturally only has four leaves lost one in the transportation and the other is dying, but should survive, fingers crossed. The packaging could... See more

Company replied

Rated 2 out of 5 stars

I ordered some plants online as they were not available in store, collected them after a week of receiving email, As they were stored under dest in the dark box and not watered flowers gone from all o... See more

Company replied

Rated 1 out of 5 stars

I ordered a lot of plants online. I didn't even receive an acknowledgement. I had to check the money was gone from my account. It was. Eventually, I was able to chase the order up and it was sent out... See more

Company replied


Company details

  1. #11 of 11 best companies in Garden Center

Written by the company

Urban Plant Life is the only established garden centre within Dublin city centre. Irish-owned and managed, Plant Life has been in business since the early 1980s providing plant maintenance and light landscaping work to Co Dublin. An urban oasis in the historic Liberties, we have products and plants to suit all of your gardening needs. We stock a large selection of indoor and outdoor plants. We also supply compost, planters and garden equipment such as tools, fencing and hanging baskets. We are located at 110-111 Cork Street, Dublin 8, D08 E1VN. For queries regarding quotes or product availability please email info@plantlife.ie or call 01 453 6201. We are members of SFA and the Dublin Chamber of Commerce.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

193 reviews

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Replied to 100% of negative reviews

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Rated 3 out of 5 stars

The cost of delivery and not clear when…

The cost of delivery and not clear when you go to check out

10 February 2026
Urban Plant Life logo

Reply from Urban Plant Life

Hi James, Thank you for your review. We’re sorry to hear there was some confusion about the delivery cost. The delivery charge is displayed on the right side of the checkout page after your delivery details are entered. For example, you’ll see: Flat rate: €20. Hope that helps.

Rated 5 out of 5 stars

Found at last!

Found the plant I wanted after searching many other places. It was easy to order on line and there were friendly staff members available when collecting.

9 February 2026
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Reply from Urban Plant Life

Hi Rosemary, thank you so much for your review and apologies for the delayed reply. We’re delighted that you found the plant you were looking for and that you found the ordering experience easy and our staff friendly. We look forward to welcoming you back soon! 🙂

Rated 5 out of 5 stars

Lovely city centre garden centre

Great communication about the pick up, lovely staff and a lovely gem to find in the city!

4 February 2026
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Reply from Urban Plant Life

Hi Nicola, thank you for your kind words! We look forward to seeing you again soon. 🙂

Rated 5 out of 5 stars

Good advice for bathroom plants

Good advice for bathroom plants, friendly and easy to deal with and very good selection of plants. Defo recommend. Tks

26 January 2026
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Reply from Urban Plant Life

Hi Cathal, thanks so much for your review! Glad you found our staff’s advice helpful and enjoyed our plant selection. Really appreciate the recommendation! 🙂

Rated 5 out of 5 stars

The staff on the phone were very…

The staff on the phone were very helpful and polite.i got what I wanted and they made a good suggestion when one of the plants I wanted was not available. Very helpful. Coolabolla.

26 January 2026
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Reply from Urban Plant Life

Hi Frank, thank you very much for your review and sorry for the delayed reply. Glad we could help and that you liked our staff’s suggestion. 🙂 Hope to see you again soon!

Rated 5 out of 5 stars

Great shop with great people

Great shop with great people. All people are ready to help and provide the advice you need, and the shop is stocked to the brim with plant varieties. Can't wait to come back again!

20 December 2025
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Reply from Urban Plant Life

Hi Solveiga, really appreciate your review and sorry for the delayed reply. Happy you enjoyed the shop and all the plants. See you again soon! 🙂

Rated 5 out of 5 stars

Great place to browse

Great place to browse. Staff very helpful and friendly.

15 December 2025
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Reply from Urban Plant Life

Hi Phillip, thank you for your kind review and Happy New Year! We’re glad you enjoyed browsing and found our staff helpful & friendly. We hope to see you again soon.

Rated 5 out of 5 stars

Best plants and staff you can find

Wonderful selection of plants that are clearly cared for before I got them. The staff are beyond helpful and I didn’t encounter any problems with my order. In fact they went out of their way to accommodate me and with changing a plant, sent me photos of new stock that may interest me after I asked if they had a similar orchid in stock. Best range of plants and flowers, best range of orchids I could ever find, the supplies and all you need are there to choose from and I can’t wait to go back. Even asked for a voucher for Christmas. Good location and they have a cat who chills out there too!

2 December 2025
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Reply from Urban Plant Life

Hi Lynn, Thank you so much for your lovely review! We’re really glad you enjoyed our plant selection. We’ll be sure to pass on your kind words to the staff( and to our resident cat, Jess, who’ll be happy to know she got a mention!) We look forward to welcoming you back again soon.

Rated 1 out of 5 stars

My order never arrived

My order never arrived, I didn't receive an explanation, and I didn't get my money back either, really bad experience

4 December 2025
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Reply from Urban Plant Life

Hi Adrian, Thank you for your review. We reached out several times regarding your order. Phone calls were made and emails were sent on 10/11 and 03/12 to let you know your order was ready for collection from the garden centre. At checkout, the local pickup option was selected, not delivery. We allow up to two weeks for collection and if we don’t hear from a customer within that time, or receive a request for an extension, the order is automatically cancelled. In these cases, a refund unfortunately isn’t available. If you’d like us to look into this further or if you believe there has been a misunderstanding, please feel free to contact us directly and we’ll be happy to help. info@plantlife.ie 01 4536201

Rated 5 out of 5 stars

Hidden Gem

Hidden Gem. Larger than you'd think and a wide variety of stock. Very friendly and knowledgeable staff.

2 December 2025
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Reply from Urban Plant Life

Hi Mark, Thank you for the lovely review! We’re glad you enjoyed our variety and found our team friendly and helpful. We look forward to seeing you again soon :)

Rated 3 out of 5 stars

Happy but could be better.

I am in general - happy. Unfortunately the one plant that naturally only has four leaves lost one in the transportation and the other is dying, but should survive, fingers crossed. The packaging could have been better. The other plant I got looks happy, healthy and beautiful. It took close to 3 weeks to be delivered even tho I stay in Dublin.

24 November 2025
Urban Plant Life logo

Reply from Urban Plant Life

Hi, Thank you for your review. We’re sorry for the delay with your order we had to source plants from our supplier in Holland. Regarding the condition of the plants on arrival, they were delivered via An Post and unfortunately, delicate plants can sometimes be damaged despite our best efforts to package them carefully. We’re glad to hear that your other plant arrived healthy and beautiful and we hope the one that was damaged recovers with a little tlc.

Rated 5 out of 5 stars

Delighted with the plants

Delighted with the plants, exactly what we were looking for. Very prompt delivery. Really want to buy lots more plants now.

18 November 2025
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Reply from Urban Plant Life

Thank you so much, Ruth! :) We're delighted to hear the plants were just what you wanted and that delivery was prompt.

Rated 1 out of 5 stars

Delays, mistakes and frustration

The order took three weeks to be delivered. I received a call telling me that some items were unavailable and suggesting changes in pot colours. They didn't mention there would be also changes in size. I received less articles than I ordered. I finally got a refund more than a week after the delivery, but the whole process was extremely frustrating. Never again.

14 November 2025
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Reply from Urban Plant Life

Hi Julia, Thank you for sharing your feedback. We are really sorry to hear about your experience and the frustration caused by the delays, unavailable items and changes to your order.

As I explained previously, our website is not updated in real time, so items may sometimes appear in stock online even if they are not currently available in the garden centre or from our suppliers.

We completely understand how disappointing it must have been to receive fewer items than expected and to wait longer than anticipated for a refund. Our garden centre manager was away at the time and I needed to check with her before issuing the refund. Thank you for your patience and we sincerely apologise for the delay.

Rated 5 out of 5 stars

Happy with my purchase

Quick delivery and the plants were great value too!

11 November 2025
Urban Plant Life logo

Reply from Urban Plant Life

Hi Kirsi, Thank you for your review! We’re glad you’re happy with your plants and the quick delivery.

Rated 4 out of 5 stars

Delivery expensive

Ease of ordering, not bad value tiny bit expensive. Plant was growing well, delivery very expensive as ye only deliver in Dublin. Any deliver guy on a bike would have done the run for €10 and be delighted, but I paid €20 which is a bit Irish. Otherwise good company good plant.

11 November 2025
Urban Plant Life logo

Reply from Urban Plant Life

Hi, thank you for your feedback. We’re glad you found the ordering easy and appreciate your comments on delivery costs, we’ll definitely keep them in mind.

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