Banner for Plant Addicts

Plant Addicts Reviews 1,874

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,339 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often describing the plants as healthy, beautiful, and well-cared for upon arrival. Many people appreciate the efficient ordering process and the quick delivery service, noting that items are typically well-packaged and arrive in good condition. The website is also frequently highlighted for being easy to use and offering a great selection. However, some customers occasionally experienced issues with damaged plants upon delivery, often attributing this to the shipping carrier's handling. A few people also mentioned delays in shipping or receiving mislabeled plants. There were also isolated instances of dissatisfaction with the final steps of the website checkout process.

What people talk about most

Product

Consumers express high satisfaction with the product quality. Many reviewers highlight that plants arrive... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the health and beauty of... See more

Order

Clients share positive opinions on order. Many customers praise the easy ordering process, fast shipping, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and careful... See more

Website

Customers generally express satisfaction with the website, finding it easy to use and navigate. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just discovered Plant Addicts this spring and I have already purchased several times. The plants arrive healthy and in good condition. I am particularly impressed with their above and beyond honesty... See more

Rated 5 out of 5 stars

I placed my order, received notification of order, and again when shipped. One day's delay, but advised of such, and plant arrived in tip-top condition. Planted into pot yesterday, and caring for it... See more

Rated 5 out of 5 stars

First of all, Plant Addicts had a rose in stock that I couldn’t find anywhere else. Second, the plant arrived quickly, well-packaged and protected and it was full of healthy buds. And third, while I h... See more

Rated 5 out of 5 stars

I ordered 2 trees, and received them quickly, but, while one looked great, the other one was damaged. I contacted Plant Addicts immediately, explained the situation, and sent pictures. They responded... See more


Company details

  1. Garden Center
  2. Plant Nursery

About Plant Addicts

Written by the company

Plant Addicts is a small, family-owned business that strives to provide the highest quality plants, gardening products, and the best customer service to our customers. Our mission is to help you create the outdoor oasis of your dreams.

Plant Warranty

Free Best In Class Plant Warranty

Plant Addicts provides a free 1-year plant warranty to all bushes, trees, and perennials. Plant Addicts also provides a 30-day guarantee on all annuals and houseplants. So you can order with confidence that the plants you receive will be happy, healthy, and ready to thrive at your home!

Why Choose Plant Addicts?

  • Check Best in Class Plant Warranty & Guarantee
  • Check Family-Owned Business - Customer Service With A Personal Touch
  • Check Exclusive Plant Varieties You Can't Find Locally
  • Check Free Plant Care Advice

4,000+ Different Nursery Quality Plants Available


Plant Addicts Rewards

JOIN

PLANT ADDICTS REWARDS

TODAY!

Join in under 60 seconds and get
$5 off your next order

Happy Plant Owners

Promo Codes

Save even more by looking through our current offers!

Learn More


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful Healthy Clematis plants

the ordering process was great and communication regarding my order was excellent. The plants arrived in very good shape and the packaging was amazing. I'm very pleased and would definitely order again.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

This company has a great selection

This company has a great selection of plants for sale, I ordered roses and my plants were shipped in a timely fashion. The plants themselves were well boxed for shipping and while two did sustain some damage from the way they were handled in transit, the plants themselves are healthy, sturdy specimens and with a little care are all thriving. I would order from them again. Highly recommended.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

I ordered from Plan addicts quite a few…

I ordered from Plan addicts quite a few time Plants arrived very well packed, intact, beautiful, healthy, ready to be planted. i keep coming back and ordering more because of the great selection and how healthy and great looking the plants are on arrival. Great company.

30 April 2026
Rated 5 out of 5 stars

Found my needles in a haystack!!

After searching and searching for a nursery that had Juniper Golden Carpets in stock, I came across Plant Addicts and they had them. So, after ordering 7 of them, they arrived a couple days ago in perfect, very healthy condition. The packing containers worked well to protect them on their journey from Nebraska to North Carolina. Great experience and I'll be shopping here again!

13 May 2026
Unprompted review
Rated 5 out of 5 stars

A Company that you can count on.

I have been checking for unusual plants and Plant Addicts had exactly what I wanted. The quality was perfect. It arrived in great shape, and it was packed with care. I will use them again because it was easy to order and arrived quickly. Best regards . (I am a master gardener so I am hard to please.) Sandy

6 May 2026
Unprompted review
Rated 5 out of 5 stars

First time customer, amazing roses!

First time customer. I received my order today of 2 David Austin roses. I was stunned! First of all, out of all the mail order plants I’ve received, these roses were packed 20 out of 10! Then the roses themselves were just beautiful! They were full, over a foot tall, and looked extremely healthy. I ordered roses from another large rose company this year and they can’t even compare! I will be placing all my future plant orders with plant addicts!
Thank you!
Christine

12 May 2026
Unprompted review
Rated 2 out of 5 stars

Horrible Plants and Horrible Customer Service. Feels like a Scam

I have been in the landscape industry for 25+ years and this has been by far the worst experience in dealing with a nursery plant vendor. Annuals arrived extremely undersized and damaged which is especially frustrating given the above market premium we pay for each plant. Despite claims of quality and standing behind their product, the outsourced customer service has done everything they can to delay and deflect to avoid reimbursing me for the damage plant material. I also have plant material that was ordered but still not shipped that I want canceled because of the horrible experience and they are doing everything they can to drag their feet to avoid canceling and refunding my money. DO NOT PURCHASE YOUR PLANTS FROM THIS COMPANY!

11 May 2026
Unprompted review
Rated 5 out of 5 stars

They had the plant I wanted

They had the plant I wanted. Their communication via emails from the time I placed the order to after receiving the plant has been informative & inviting. I laughed so hard when I first read the name Plant Addicts. I found folks who are addicted to plants & it’s reflected in the company name. I fleurapize (flower therapy). So glad I found this nursery. I like supporting family owned businesses.

23 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look