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See what reviewers are saying

Rated 2 out of 5 stars

Took delivery of 18 beautifully mate pebble handles today - each in a sealed little box, packed in a big box with each component including the screw individually wrapped in pretty branded tissue paper... See more

Rated 5 out of 5 stars

Very easy to use website, great products and good prices. Only slight negative (and not worth deducting a star for!) is that there's no contact phone number or live chat facility that would be useful... See more

Rated 5 out of 5 stars

I cannot rave about this company enough. I desperately wanted some unique handles for a large set of cupboards I was renovating and had spent months searching something that would match my bobbin desi... See more

Rated 5 out of 5 stars

Excellent service from Plank Hardware. I bought kitchen cabinet knobs from Plank but a couple of months later needed another one .. and found they had been discontinued. I asked whether there was mayb... See more

Company details

  1. Decoration and Interior Design Store
  2. Do-it-Yourself Shop
  3. Furniture Accessories
  4. Hardware Store
  5. Kitchen Furniture Store

Written by the company

Plank Hardware was created for those who won’t compromise on their Pinterest #interiorgoals. We design stylish hardware products in high quality materials, and offer them to you for a pretty fair price — premium, grid-worthy finishing touches that don’t cost a fortune. What's more, we’re on a mission to inspire a generation of kick-ass DIYers. Sick of that hand-me-down wardrobe? Hack it. Unhappy with your kitchen hardware? Tweak it. Say no to mediocre metalwork — roll up your sleeves, dial up your creativity and make that mood board you’ve manifested a reality.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Quality is great

Quality is great, customer service even better. I accidentally threaded one of the screws, and Plank sent replacements out FOC next day.

21 September 2024
Unprompted review
Rated 5 out of 5 stars

The cabinet pulls are just as beautiful…

The Bobbin D bar cabinet pulls are just as beautiful in person as on the website!! They look absolutely stunning on my kitchen cabinets and were definitely worth the money ! Customer service is a 10 !! Thank you 😊

26 September 2024
Unprompted review
Rated 1 out of 5 stars

Mortice Doorknobs Not Great Quality / Hunting for Compatible Latch

Bought mortice doorknobs. They look good on the website but the reality is the brass is rather dull and definitely not the colour they are on their website. Also the edges are already a bit marred - who knows what they will look like with actual use. Not worth the high price. Found better, cheaper ones at Ironmongery Direct.

In addition, our old latch and strike plates were not the correct size. I saw that they were out of stock on Plank site, but bought the doorknobs anyway deciding to return later as the site said they expected them in September. Now I see they have completely wiped them off their site. Hunting now for compatible latches elsewhere. Totally ANNOYING.

28 September 2024
Unprompted review
Plank Hardware logo

Reply from Plank Hardware

Hi there, I'm so sorry you were disappointed with the product you received. If you email us at talk@plankhardware.com with some additional details about your door, we'd be happy to send through a recommendation for a latch that fits our mortice knobs.

Rated 3 out of 5 stars

Disappointing

Bought 8 closet handles at a cost of £300+ and was disappointed that 4 of the 8 handles were not securely attached to the screw sections, so the handles now wobble and feel cheap. Considering how expensive they were I am disappointed and will probably not be purchasing from here again.

21 September 2024
Unprompted review
Plank Hardware logo

Reply from Plank Hardware

Hi Louise,

Thanks so much for taking the time to leave a review.

We're so sorry to hear about the issue with your handles. I have reached out to you via email as we'd love to help with this. If you experience any product issues in the future please do reach out to us at talk@plankhardware.com and we'd be happy to make things right.

Best wishes,
Georgia @ Plank

Rated 5 out of 5 stars

Excellent products

Excellent products. Efficient and swift delivery. Items packaged beautifully. Excellent service. A breath of fresh air in these times of poor service. Will be ordering again. Well done

13 August 2024
Rated 4 out of 5 stars

Product looks beautiful have not put it…

Product looks beautiful have not put it up yet, the delivery process did get tricky, there was a custom charge that I had to pay for the product to be delivered, but the Plank company did reimburse me for both charges. It made me concerned, but everything turned out good!

26 July 2024
Rated 5 out of 5 stars

Love the pull handles

Love the pull handles. Contemporary look. Feels strong. Works great. Shipped quickly. Return processed quickly for the items that didn't fit my kitchen cabinets.

8 August 2024
Rated 5 out of 5 stars

Great product

Great product, heavy quality feel to the knobs. Really helped to refresh the loo my of some old fitted wardrobes.

6 August 2024
Rated 2 out of 5 stars

Disappointed...

The cabinet hardware we ordered is of good quality, but considering the high cost, we were disappointed to receive the wrong screws, forcing us to buy our own. Additionally, we received items we didn't order. The Felix, was of very poor quality. On top of that, the shipping was extremely slow, making the overall experience frustrating and not worth the price.

2 August 2024
Plank Hardware logo

Reply from Plank Hardware

Hi there,

Thanks so much for taking the time to leave a review.

We're so sorry to hear you received the wrong components. Please do reach out to us at talk@plankhardware.com if you receive missing or incorrect items in any future orders, and we would be happy to ship some replacements.

Our current standard delivery times to the US are 7-14 business days. I can see your order arrived within this delivery window however we really appreciate the feedback, and are working to improve standard shipping times to the US in the future.

Feel free to drop an email to talk@plankhardware.com if you have any further questions or concerns.

Best wishes,
Georgia @ Plank

Rated 5 out of 5 stars

Closet Handles

I ordered closet handles. They’re beautiful. Your product and packaging are first rate. I look forward to doing business with you again. On line orders are always iffy. Thanks for making a customer very happy.

2 August 2024

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