I order a set of XL bags for my volcano hybrid. The first bag I opened, the orange housing for the quick connector would not attach to any of my nozzles. The bag would just fall off each time. A rep f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my lobo. It is the best purchase I've ever made. Smooth and cool with the accessory kit and the preload cannisters are genius. Just pop another in and go. I love it and am absolutely so sat... See more
I am a repeat customer. I have always received solid products, a good price, nice extras, and fast shipping. Many companies can't seem to do that, but... with POTV you also get follow up guidance on y... See more
I love my new Lobo. Feels sturdy and well made. Most important to me is how I can vape at lower temperatures which allows me to really taste the terpenes in my herb. The only negative I’ve found so... See more
Company details
Information provided by various external sources
Planet of the Vapes has been selling online since 2008 with a focus on providing only quality vaporizers and grinders to our customers. We don’t sell every vaporizer on the market. We only sell the vaporizers that we believe in and use ourselves. Every vaporizer we sell is backed by the full manufacturer’s warranty.
Written by the company
Contact info
United States
- hello@planetofthevapes.com
- planetofthevapes.com
4.6
Excellent
24K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great products and prices
Great products and prices. Will definitely continue to support you
29 April 2026
I had a problem with screwing on the…
I had a problem with screwing on the cap to one of the cylinders and you were kind enough to replace it for me.
28 April 2026
Unmatched customer service
Unmatched customer service, 100% quality products!!!
Planet of the Vapes rocks!!!!
13 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Loyalty
Long time customer. Tried the "1-4 day" shipping and got the products 5 days later but no refund on the MASSIVE $8 shipping charge. The mental gymnastics used in the explanation of how I actually got the product in 4 days was funny. Loyal customer. $8. Business is business I guess.
28 April 2026
Reply from Planet of the Vapes
Hi Keith,
Thank you so much for taking the time to share your feedback, and as a long-time customer, your experience truly means the world to us. My name is Miguel, and I am part of the Planet of the Vapes team. We sincerely apologize for the confusion and frustration this caused. That is never the experience we want for anyone, especially someone who has been with us for so long!
We did want to take a moment to help clarify, as we completely understand how this could have felt unclear. Weekends and holidays, unfortunately, do not count toward business days, which can sometimes cause the delivery window to extend beyond what customers initially expect. We absolutely should have made that clearer upfront, and we are sorry that it was not communicated as transparently as it should have been!
We are going to go ahead and open a service ticket for you directly to make sure this gets fully addressed and taken care of for you, Keith. Please keep an eye on your inbox as we will be reaching out to you very shortly!
We truly appreciate your loyalty and your patience, and we look forward to making this right.
With sincerity and care,
Miguel
Took over 2 weeks to arrive
Took over 2 weeks to arrive, USPS tracking was intermittent. I finally got it.
28 April 2026
Reply from Planet of the Vapes
Hi George,
Thank you so much for taking the time to share your experience with us, and we are truly sorry to hear about the delay you encountered. My name is Miguel, and I am part of the Planet of the Vapes team. Unforeseen shipping delays like this genuinely bum us out just as much, and we completely understand how frustrating that must have been to navigate!
We are so glad to hear that your package has finally made it to you, but please know that we are not going to leave things here. We will be reaching out to you directly through a service ticket very shortly to make sure we properly turn this experience around for you and ensure you feel fully taken care of!
We truly appreciate your patience, George, and we look forward to connecting with you soon.
With care,
Miguel
Great company goes out of their way to…
Great company goes out of their way to fix a mistake thank you guys
28 April 2026
PAX PLUS Half Fill Oven Lid and Refill Pods
I thought the half fill oven lid for my PAX PLUS ... $15 ... Was a bit pricey but pretty much a must have. Works well when the herb burns down in the oven.
Also purchased the round can of 4 pods. Pods work ok but don't quite give you as big of a cloud that I enjoy. And the pods need to be opened and the herb mixed occasionally to complete the burn ... Kind of a pain ... But you may find these convenient if you are on the go and want a quick refill. Also the description wasn't clear to me that you get 4 pods in round closable can for the price ... So that's a plus.
Also I really like my PAX PLUS ... Have 2. Especially after reading the reviews for the PAX 4 and PAX FLOW which have drawbacks that I don't have with PLUS. Considered upgrade but decided to stick with the PLUS. PAX was also good about honoring it's warranty ... It replaced one that malfunctioned ... But this was a one off. Had my PLUS's for more than 2 years with no other issues.
28 April 2026
Food service competitive pricing on…
Food service competitive pricing on major items accessories could be discounted more can found a lot of them on Amazon and other places cheaper
27 April 2026
Pax mini 2, expensive trash. POTV good customer service
Pax mini 2. Parts poorly manufactured and unit failed. POTV good customer service for warranty glad I purchased it through them. Will buyfrom POTV again. Will not buy pax again
21 April 2026
Reply from Planet of the Vapes
Hi David,
Thank you so much for taking the time to share your experience with us, and we are truly sorry to hear that things have felt this way. My name is Miguel, and I am part of the Planet of the Vapes team. We want you to know that your concerns have been heard loud and clear. This is absolutely not the experience we ever want for anyone, and we sincerely apologize for the frustration this has caused!
We did want to share some good news, though. The replacement part is actually set to deliver to you today, so please keep an eye out for that! We are also going to follow up with you directly through the existing email thread we have together to make sure everything is fully taken care of and that nothing falls through the cracks on our end.
You have our full attention, David, and we are not going anywhere until this is completely resolved for you. See you in your inbox very shortly!
With sincerity and care,
Miguel
Quality Products, Stands Behind Them All
If you can't find good vape here, you aren't looking. Ordered my Lobo and had it just a few short days later. Do use caution if you opt to pay using Sezzle for deferred payments. It's easy to get charged extra fees. That's not POTV's doing, but it's really the only downside I saw for the whole shopping experience
27 April 2026
Late delivery
Late delivery
The oven in the vape is too small to get any kind of herb in. No grinder could grind that fine without compromising the beneficial oils!
I’ve tried to work the web site for return but I find it way too complicated
1 May 2026
Reply from Planet of the Vapes
Hi Cynthia,
What a wonderful surprise to see your review, and thank you so much for taking the time to share your experience with us! My name is Miguel, and I am part of the Planet of the Vapes team. We are truly sorry to hear that things have not been going smoothly, and we want you to know that this is absolutely not the experience we ever want for anyone who chooses to shop with us. That means a lot to us, and we take it very seriously!
Please know that we are going to reach out to you directly right away to make sure you are fully taken care of and that everything gets sorted out as seamlessly as possible. You should not have to navigate any of this alone, and we are going to make sure of that!
We genuinely appreciate your patience and your honesty, Cynthia. See you in your inbox very soon!
With care and appreciation,
Miguel
Edit: We have been trying to contact you via email :)
Dont buy from here
Dont buy from here, they will charge u 10 dollars for shipping and 10 dollars to restock.
4 April 2026
Unprompted review
Reply from Planet of the Vapes
Hi Lexus,
We hope this message finds you well! My name is Miguel, and I am part of the Planet of the Vapes team. We truly appreciate you taking the time to share your feedback with us.
We did want to take a moment to address this, as we care deeply about making sure every customer has the full picture. After looking into your email thread, we can see that the return shipping and restocking fees were outlined and acknowledged prior to moving forward. These fees apply specifically to returns for refunds and are not something that is applied across the board.
We also wanted to let you know that we can see we are still awaiting the return, and a label has already been issued for you. We are going to follow up with you directly right now to make sure everything gets taken care of and that you are fully supported through the rest of this process.
We never want anyone to feel left without support, Lexus, and we are committed to making sure this gets resolved for you. Please keep an eye on your inbox as we will be reaching out shortly!
With appreciation,
Miguel
Edit: We have been trying to reach out via email :)
One of the things I value most in a…
One of the things I value most in a store is their quick response when you have a problem. That's what happened to me; my package hadn't arrived, so I wrote to them and they helped me, apologized for the delay, and offered me a $15 credit, which I hope they honor.
26 April 2026
Just Get It
Super easy purchase process. The Lobo is my go to portable vape. Chamber is large enough for a couple sessions, producing nice clouds of relaxation. Peace!
26 April 2026
I enjoy my new vaporizer a lot
I enjoy my new vaporizer a lot, and was very happy with the accessories that I got along with my order.
The grinder is very smooth and good perfect with the vape.
Thanks for the delivery!
25 April 2026
Great price for the unit I bought
Great price for the unit I bought. Great buying experience.
26 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.