Planet Express Reviews 1,660

Very good experiences in the past. Meanwhile every 10 - 15 parcel has errors or typos in the tracking number, but I was usually able to find out which parcels it was. Special request is also an unnecessary function, as they don't do what you ask for with your shipment. After the Donald tariffs, I decided not to import anything from the USA anymore, and I wanted to have my goods destroyed with photo proof. If I just throw it away, I have no proof of what happened to my goods. I don't want it to end up on the marketplace there, or for someone else in the USA to make money from it. The shipping prices are also outrageous meanwhile. I actually wanted to send it to someone in the USA (actually a friend) , but why does shipping within the USA cost 40% more than to Switzerland? That's a real rip-off. now I'm looking for imports from Asia.

Answer to PE:
To say there was not a special request was also a lie, and I still have the email, so proof, including your rejection. And I don't know if I spoke Spanish. The tariffs don't concern you, I know. But your country has imposed arbitrary tariffs on my country, not just my country, many others too, and that's why I'm boycotting US American goods for the time being, and why I wanted to have the last product destroyed, because the shipping ended up almost more expensive than the product itself. I've always bought a lot from the USA, and my Planet Express list is accordingly long. But for now, I won't be ordering anything else.

I used their service, and they lost my package. They blamed the delivery company for delivering on a weekend, and they don't accept deliveries on weekends. The delivery company marked the items as delivered anyway, and I couldn't get a refund from the store I bought the products from because they "had proof of delivery." I had to absorb the loss. It’s frustrating because they have one job—providing a safe place for product delivery—and they failed. I will never use their services again.

PlanetExpress is just awesome. Staff would do anything in their power to help you, like a good friend 🤠

Great and fast service. They act quickly, and top it off with the additional services for the packages. It's really great to have a service like this, because there are a lot of times I can't order what I want because of US only shipping.

Stated I had issue with invoicing, provided proper invoicing. Then being told “still under review” it takes them 24 hours to respond each time, and live support is 0 help, I even paid for priority shipping, its costing me money to store my product in the warehouse, but they won’t ship it out! They won’t even give me a reason to why they are holding my package!! Ridiculous. It’s been over 7 days since I paid for priority shipping and still hasn’t been sent! (there response they have sent is ingenuine, It is not with the carrier issue, it is in there wharehouse which I have several proof, including them confirming, they must just hire overseas or AI agents to respond to these reviews to keep up appereances.)

Very expensive shipping. Winding up my last order and leaving for alternative services.

It was too fast!!
I was so happy,thank you so much

The service is fast and timely, shipping is fast but your rates for Canada are very high.

First time -perfect. Second time I got blocked from the website when I tried to pay for the shipping of three packages. No explanation, just "access denied", and an e-mail saying my account has been blocked. I reached out through a contact form twice and sent a couple of e-mails- no reply! I have three packages in their facility and now I don't know what's going to happen to them. They still have time to answer my request since that happened last night, but I'm desperate because they usually answer right away. I'll update my review if they solve my request or at least give me an answer.

Update: they fixed the problem as soon as I got an answer and everything went smootlhy from then on. Customer service helped me reduce the shipping price by 87$ with their consolidation option they recommended. And I got an email within a few minutes that my packages shipped.

Thank you Planet Express

Fast Shipping! Thanks for always making my shipments smooth!!

They lie on their website by saying no carriers accept dangerous goods like an aerosol can and therefore they can't, but that's a complete lie. All their carriers clearly state on their websites that they do accept dangerous goods. So when I enquired for clarification, they spun me some story about 'IATA regulations' lol and yet, you can't even find the word aerosol on their website, this is because IATA is for commercial passenger airliners LOL. So when I enquired further if they could sight where they got this information from, they just ignored.

This company are liars and are unable to stop lying.

Very easy and fast shipping. everything is very straight forward and I believe the pricing is also very competitive. Been using them for around 2 years and everything is great!

I had the best drop off experience with Cobey who works in Florida warehouse. He was so helpful, professional and took care of all the requests.

Very bad, no consumer service. Dont send legal items to other countries!

I've generally had decent experiences shipping from oregon to canada on planetexpress, but for some random reason shipping 2 tiny packages this last time cost me $60 when consolidating the packages. It would've been cheaper to pay for two separate shipping fees, and I couldn't see the new cost until after the packages were consolidated. The monthly premium subscription and consolidation services are a ripoff

Everything went smoothly with this shipment. Packaging was solid, processing was quick, and FedEx handled it without issues. The declared value and documentation were properly aligned with our customs strategy.

Appreciate the attention to detail and your responsiveness.

Thanks again — looking forward to the next shipment.

I have received 10+ parcels from Planet Express without any hassles.

They are quick to reply to any concerns.

I am happy to recommend them.

The fact that they listened to my request and did it on time.