Pixels Photo Art Reviews 

Reply from Pixels Photo Art

Apr 19, 2024

Kendra, you are more than welcome! I hope those were tears of joy! :)

Reply from Pixels Photo Art

Apr 19, 2024

Thank you Kelly! Anytime! :)

Reply from Pixels Photo Art

Apr 19, 2024

Thank you Nicole! Awesome services for awesome people!

Reply from Pixels Photo Art

Updated Jan 17, 2024

UPDATE: Customer picked up the package. Reason for late delivery: The customer did not add complete address.
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Dear Shanna,

Thank you for taking the time to provide feedback. We have reached you on several occasions but we have not heard back from you.

The reason you did not receive it, it's because you provided a PO BOX number instead of a complete address. The shipping company doesn't know where to deliver. You can pick it up at POINTBLANK, TX 77364 post office, or you can reach them out and provide them the complete address.

Your order was placed on December 22, not in early November, and you received the digital delivery on the same day, well within our standard delivery time during the holiday season, which is 3-5 days.

Despite December 25 being a non-working day, we made an exception and processed your order promptly, as our commitment is to ensure our customers receive their orders on time. Our print handling time is typically 3-5 days, and the general delivery duration is approximately 5-7 days.

Considering these timeframes, when you placed the order, the estimated delivery window provided was 11 - 17 days, indicating an expected arrival between January 2-8. The tracking information currently indicates that the delivery is scheduled for January 1-9 and it was shown as "Estimated Delivery".

We understand the importance of timely deliveries and strive to meet our commitments. However, sometimes our hands are tied behind our back. We work with the information you provide and once we ship it, we can only hope for the shipping company to be able to ship it in time.

We are not a shipping company, and, like any other e-commerce website, we work with shipping companies. Delays, lost or damaged packages may occur but this should not alter your impression of us. We will always make it right to you if any of the above situations occur!

Thank you for your understanding.

Reply from Pixels Photo Art

Jan 12, 2024

Laura,

thank you so much for taking the time to share your positive experience with us. We are happy to read that we were able to meet and exceed your varied requests, delivering exactly what you envisioned in your mind!

Your recommendation means a lot to us, and we are honored that you would choose our company again. We appreciate your trust and look forward to serving you in the future.

Big thanks!

Reply from Pixels Photo Art

Dec 18, 2023

Dear Kelsey,

We're genuinely delighted to receive your fantastic feedback! Your appreciation for the final result brings us immense joy.

Creating something special for you was our pleasure, and it warms our hearts to know that it turned out amazing.

As the festive season approaches, we wish you and your family a Merry Christmas filled with joy, warmth, and special moments. If there's anything more we can do for you or if you have any future projects in mind, please don't hesitate to reach out.

Reply from Pixels Photo Art

Dec 17, 2023

Dear Cody,

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our process quick and easy, and we're delighted we could promptly address your edit request. It's fantastic to know that you now have the perfect digital print and that you're excited to give it as a gift.

Your satisfaction is our priority, and we appreciate your kind words. If you ever have more projects or requests in the future, we'll be more than happy to assist you.

Reply from Pixels Photo Art

Dec 18, 2023

Dear Roshell,

Thank you so much for your continued loyalty and for taking the time to share your positive experience with us! We truly appreciate having customers like you who have been with us since 2020.

It's wonderful to hear that you appreciate our work, and we're thrilled to have the opportunity to serve you. If there's ever anything specific you'd like to see or if you have any suggestions for improvement, please feel free to let us know. We're here to ensure your experience remains exceptional.

Looking forward to continuing this journey together, and thank you again for being a valued part of our community!

Reply from Pixels Photo Art

Updated Dec 17, 2023

Dear Jenn,

Thank you for sharing your feedback. We genuinely appreciate your input. We offer unlimited revisions within the provided materials to ensure the final product aligns with your vision.

Now, regarding your comment about our performance, we want to be transparent. We are genuinely sorry if we fell short of your expectations, but it's challenging for us to address specific issues without knowing the aspects you find unsatisfactory. You have not requested any other revisions.

We acknowledge the challenges posed by merging old and damaged photos with modern ones and the limitations involved. That's why, your input is important. You provided us with blurry photos of an old damaged photo and expected it to look like a modern photo.

To avoid any mismatched expectations, we encourage customers to reach out to us before placing an order, enabling us to provide insights into the potential outcomes.

The issues can still be corrected in the TRACK MY ORDER page, by requesting revisions to the designers.

As for the price, we've charged only half the price for changing a photo, considering the adjustments required. It's essential to understand that changing photos post-delivery involves a new order. Despite the substantial discount offered, it appears that it may not have been appreciated.

We sincerely apologize for any inconvenience caused and would appreciate more details on what aspects of the artwork you find unsatisfactory. This will help us address your concerns more effectively.

We have reached out, but we have not received any response from you.

Reply from Pixels Photo Art

Dec 18, 2023

Dear James,

Thank you so much for taking the time to share your positive experience with us! We're happy to hear that your experience exceeded your expectations and that our service was perfect for you. Providing exceptional service is our top priority, and we're delighted to know that we hit the mark.

If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

Reply from Pixels Photo Art

Dec 18, 2023

Dear Victoria,

Thank you so much for taking the time to share your experience! We're happy to read that our customer service team was able to assist you effectively. Delivering a positive and helpful service is important!

It's always rewarding to know that our efforts have contributed to your satisfaction. If you ever have more inquiries or if there's anything else we can assist you with, feel free to reach out.

We appreciate your support and look forward to seeing you again in the future.

Reply from Pixels Photo Art

Dec 15, 2023

Dear Catherine,

Thank you for taking the time to share your experience. We have reached out to you to understand what led to the 4-star rating, aiming to enhance our services. Our goal is to ensure our customers are consistently delighted with a five-star experience, and we are committed to doing everything within our control to make your experience exceptional.

We appreciate your feedback and look forward to the opportunity to address any concerns you may have. Your satisfaction is our priority.

Reply from Pixels Photo Art

Dec 17, 2023

Hey Stacey. Thank you for sharing your thoughts!

Yes, it is totally out of our control, and not just with us, but with any e-commerce business. Unfortunately, the shipping timeline is largely dependent on the courier service. During peak seasons like the holidays, delays can happen.

Once the print or product leaves our warehouse, it is handed over to the chosen courier, and the tracking number is provided once the departure day is assigned. This process typically takes a day, but during the holidays, it can take several. Subsequently, it travels through various checkpoints in the courier's network, from our location to the central warehouse, then to the regional, and finally to the local warehouse for delivery.

Please note that the entire shipping process can experience delays during the holiday season due to the high volume of packages. We recommend placing orders around 15-20 November to mitigate any potential backlogs with the local courier.

Reply from Pixels Photo Art

Dec 18, 2023

Dear Roland,

We appreciate your review! We are glad to hear that your order not only arrived promptly but also exceeded your expectations.

Your emotional reaction upon seeing the items has touched our hearts, and we are overjoyed to have been a part of creating something special for you.

We strive to deliver products that bring joy and meaning to our customers, and your heartfelt feedback motivates us to continue our commitment to excellence.

If you ever have more moments to share or if there's anything else we can assist you with, please don't hesitate to reach out. Wishing you many more beautiful and joy-filled moments!

Reply from Pixels Photo Art

Dec 18, 2023

Dear Emily,

Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a FAST turnaround and that the final product looks amazing.

Our team works hard to meet our customers' expectations, and we're delighted that we could provide exactly what you wanted.

If you ever have more projects or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support, and we look forward to serving you again in the future.

Reply from Pixels Photo Art

Dec 18, 2023

Dear Amanda,

Thank you so much for your kind review! We are thrilled to hear that you were pleased with the speed of delivery and the quality of our work. It's heartwarming to know that the piece holds sentimental value for your family and will be treasured forever.

We truly appreciate your kind words and are grateful to have played a part in creating something special for you. If you ever have more projects or if there's anything else we can assist you with, please don't hesitate to reach out.

Wishing you and your family many more cherished moments with your new treasure!

Reply from Pixels Photo Art

Dec 5, 2023

It breaks our heart to see you jumping to reviews instead of requesting a revision. Our commitment to customer satisfaction includes offering unlimited revisions, an option that unfortunately you didn't use. We believe that revisions are a valuable way to ensure our customer's satisfaction.

Creating the artwork required advanced Photoshop skills, and we delivered exactly as advertised. We're very skeptical that you could have done it yourself. For example we can also build cars and planes, but for the safety of others, we stick to photo editing & painting services. Through revisions you are welcome for constructive feedback to help us improve your artwork to your liking. We would be happy for the opportunity to address this.

Reply from Pixels Photo Art

Dec 18, 2023

Dear Sharon,

Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our customer service to be very great and the artistic work excellent. Your kind words truly mean a lot to us.

Our team takes pride in providing immediate responses to questions or concerns, and we're thrilled to know that this commitment has contributed to your satisfaction. It's always our goal to ensure an enjoyable experience for our customers.

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust and look forward to serving you again in the future.

Reply from Pixels Photo Art

Dec 18, 2023

Dear Shelby,

We greatly appreciate you sharing your experience with us! With so many bad companies on the market, your initial hesitancy is completely understandable!

We're delighted that the end result turned out to be nothing short of perfect. It's wonderful to hear that the unique creation exceeded your expectations.

Knowing that you're eagerly anticipating giving this special Christmas gift to your mom brings us joy. We hope it adds a magical touch to your celebrations and becomes a cherished memory for both of you.

If you ever have more ideas or need further assistance, please feel free to reach out.

Wishing you and your mom a truly wonderful Christmas filled with love and memorable moments!

Reply from Pixels Photo Art

Dec 18, 2023

Dear Diana,

We're overjoyed to receive your heartwarming review! It brings us immense joy to know that the picture exceeded your expectations. Crafting something special for your niece and her new husband's Christmas gift was truly a pleasure.

Your words are a source of inspiration for our team, encouraging us to consistently provide exceptional service and create memorable products. If there's ever another celebration or a future opportunity to assist you, we're here for you.

Wishing you and your family a wonderful Christmas and a fantastic New Year!