Pixels Photo Art did an amazing job restoring three treasured photographs of my father. The originals were faded with age, but after restoration and color correction, the images looked incredibly vi... See more
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Had restoration done to an old picture. Pixel Photo Art did a great job of fixing the pictures resolution and the turn around time was speedy.
I have done business with Pixels Photo Art over a dozen times and they never disappoint. I'm continually amazed at how well they can convert an old graney yearbook album photo and turn it into a crisp... See more
It was perfect. Customer service amazing my sister loved it and cried ! They took all my requests seriously and made the picture look amazing . I recommend using them for your loved ones .
Company details
Written by the company
Pixels Photo Art is a custom portrait studio founded in 2021, bringing together artists from the US and the EU. We create personalized portraits for families, couples, pets, memorials, anniversaries, and any theme you can imagine. We work with both businesses and individual customers, and we print and ship worldwide.
Contact info
Galati, Romania
- office@pixelsphotoart.com
- pixelsphotoart.com
4.8
Excellent
327 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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SO FAST and such a great job
SO fast and such a great job! We love it. Thank you so much!!
29 November 2022
Unprompted review
Reply from Pixels Photo Art
Valentina, we're happy you're thrilled with your order. It's wonderful to know we exceeded your expectations. We look forward to serving you again in the future. Thank you again for your kind words.
The service given is fantastic
The service given is fantastic! I had the artist, Ryan, create a picture to add my son's great grandfather, who had passed, into his newborn pictures with his great grandma. I had them edit my order many times and they did it in a timely manner and kept editing until I was 100% satisfied and my photo came out perfect! This gift will mean so much to his great grandmother ❤️
22 November 2022
Reply from Pixels Photo Art
Thank you for your patience and understanding. Sometimes custom artworks require the customer's input to have it done 100% to his liking. We're happy to hear you had a great shopping experience!
Reply from Pixels Photo Art
Crystal, we're so touched to hear that the canvas helped you honor your Mami's memory. We're glad that it turned out beautiful and arrived quickly. We understand the importance of holding cherished memories close and are grateful to have been a part of yours. Thank you for trusting us with your special moment.
Reply from Pixels Photo Art
You're more than welcome! Thank you for shopping with us!
Good
Kind people and they are really easy to get a hold of when needed
10 November 2022
Unprompted review
Reply from Pixels Photo Art
Thank you so much for your heartwarming review, Abby. We strive to create a supportive and approachable environment for all our customers, and it's wonderful to know we achieved that for you. We're always here to help!
Perfect photo.
Perfect photo.. I wanted someone that had sadly passed to be in a photo with her grandson that she never got to meet. They adjust it as well if you’re not 100% happy with the first edit.
Definitely recommend.
Very fast service too.
1 November 2022
Reply from Pixels Photo Art
Carla, we're deeply touched by the sentimental value of the photo we created for you. We're honored to have helped you create a special memory of a loved one. We're also glad our editing services met your needs, and you're happy with the final result. We appreciate your recommendation and look forward to working with you again.
Ryan was so easy to work with an made…
Ryan was so easy to work with an made my order exactly how I wanted. He was so nice an understanding when I told him the reason behind the picture. I would def recommend them and working with Ryan.
26 October 2022
Reply from Pixels Photo Art
Thank you for your kind words, Michelle. Ryan will be delighted to know his expertise and understanding made your experience exceptional. We're thrilled to have met your needs and grateful for your recommendation.
I could have done it myself.
I was hoping for more input from the artist to make it look better than just taking the 2 photos and slapping them together...I could have done this myself.
21 October 2022
Reply from Pixels Photo Art
I am sorry to hear that you are disappointed, although during the entire email communication you have not mentioned any disappointment. We have used your order photos and followed your instructions. We sent you a sample for a check-up and you have requested a revision to make the deceased shorter and also requested to provide another version with the deceased transparent for which we normally charge. We have provided the revision according to your new instructions and also provided another version with the deceased as a transparent presence for FREE. What we do, is shown in the product's photos and the product description and we have made the order according to your requests.
Beautiful work
10 October 2022
Reply from Pixels Photo Art
Mary, thank you for your kind words. We're happy you found our work beautiful. Our team crafts stunning pieces to bring joy, and we're grateful to have achieved that for you.
Absolutely in love with my order!
Absolutely in love with my order! My sons papa on his daddy’s side passed away 2 weeks before he was born & now we finally have a picture of our son with his papa! Timing was so fast, order came in not even 24 hours after I placed it. Highly recommend!
10 October 2022
Reply from Pixels Photo Art
Ally, we're so touched to have been able to help you create a special memory for you! Thank you for your kind words and for trusting us with your order. We're thrilled to have exceeded your expectations!
Beat costumer service I’ve ever experienced
Order a picture for my wife after I ordered I had a few questions and they were quick to respond and willing to work with you in any way
4 October 2022
Reply from Pixels Photo Art
Thanks, Howard! Our team is dedicated to providing customers like you with the best all-round customer experience, and we're grateful for your recognition of our efforts. We're always here to help, and we look forward to working with you again.
Great service !!
Great service. Very helpful in accommodating your requests to provide you what you need ! Very happy with the end result !!
15 September 2022
Reply from Pixels Photo Art
Neha, we're thrilled to have delivered the perfect result. Your satisfaction means everything to us. Thanks for trusting our service.
Great service and great correspondence…
Great service and great correspondence with company
7 September 2022
Reply from Pixels Photo Art
Betty, we're delighted to have provided excellent service and communication throughout your experience. We're grateful for customers like you and look forward to serving you again.
Em is HIGHLY recommended.
Em was very responsive and friendly. I am extremely satisfied with the way this picture turned out. Thank you so very much
3 September 2022
Reply from Pixels Photo Art
We're happy to hear that Em's exceptional service and friendly approach made your experience outstanding. Have a blessed week!
Easy to use
Easy to use, staff is quick, friendly, and professional, good quality for the value.
24 August 2022
Reply from Pixels Photo Art
Thank you, Masky, for your kind review. It was a pleasure working with you as well. We appreciate your feedback and look forward to serving you again.
The picture came out better then I…
The picture came out better then I intended on and came just in time!
19 June 2022
Reply from Pixels Photo Art
Shatela, we’re always happy when our customers say we exceeded their expectations because it shows that our conscious and meticulous efforts yielded the desired results. Thanks for trusting our services, and we look forward to working with you in future.
Great service!
13 June 2022
Reply from Pixels Photo Art
Thanks, Deanna, for trusting our expertise, and thank you for the positive review. We look forward to serving you again.
Love my canvas picture
Love my canvas picture! Worth every penny the designer knew how to place pics and amazing background as well. So satisfied will be buying more for display in our home!
10 June 2022
Reply from Pixels Photo Art
Thank you Valerie! Delighted to hear your canvas is a masterpiece! Let's turn your home into a personalized gallery then!
Mihai Emanuel (em) rude, passive aggressive, and poor quality product.
Mihai Emanuel (em) was the rep. that helped me with my order. the edit turned out absolutely terrible, and I asked for it to be revised. that also turned out terrible. the rep was also extremely rude, and passive aggressive, calling me a nightmare and telling me if i could edit the photo better on my phone i should do so. this was in response to work I was simply dissatisfied with.
28 May 2022
Unprompted review
Reply from Pixels Photo Art
Dear Alex,
We have thoroughly reviewed the dialogue between you and our representative and would like to address certain aspects of the interaction. It is our commitment to provide exceptional service to all our customers based on constructive feedback. Below, we will outline some points for consideration to ensure a more positive and collaborative experience:
Mutual Courtesy: A polite exchange of greetings fosters a positive atmosphere in any communication.
Policy Familiarity: Our policies are readily available to the public, and each product description is accompanied by pertinent information. We encourage customers to review these details before placing an order.
Pre-Order Inquiries: To prevent any misunderstandings or concerns about photo quality, we recommend reaching out via email before placing an order. Our team is readily available to assist, and inquiries are always welcomed.
Respectful Communication: While our representatives are patient and courteous, maintaining respectful communication is essential for a productive exchange.
Professional Conduct: Regardless of financial transactions, professional conduct towards our employees is expected.
Politeness in Conversations: Given that our representatives are here to assist you, we appreciate a polite discourse during interactions.
Acknowledgment of Assistance: It's crucial to recognize that our services are sought for assistance, and cooperation enhances the overall experience.
Order Customization: When placing a customized order, customers are responsible for providing necessary materials and instructions. Our role is to execute the order based on the information provided.
Artwork Quality: The final result is contingent on the quality of the photos submitted by the customer.
Revision Limitations: Requests for revisions should align with the initially provided requirements. Changing photos post-delivery is akin to altering the terms of the original agreement.
Refund Policy: Once the service is delivered, refunds are not applicable. Accountability for provided materials and instructions is paramount.
Agreement to Terms: By placing an order, customers implicitly agree to our terms and conditions, as well as our policies.
Regarding the specific situation you mentioned, we appreciate your feedback and understand there were concerns. We acknowledge the challenges faced during the revision process. However, we kindly remind you that revisions may take 24 to 48 hours, and we operate within standard business hours.
We remain committed to addressing your concerns professionally and constructively. Constructive feedback is invaluable, and we invite you to engage in a more collaborative manner to ensure a positive resolution.
Thank you for your understanding.
Reply from Pixels Photo Art
Thank you so much! You have been wonderful to work with!
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