I've been using Pixel Film Studios plugins for a while, and their email support is super fast—every time they helped me solve issues quickly. They have a huge variety of plugins that work for almost a... See more
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See what reviewers are saying
I’ve been using Pixel Film Studios plugins with Final Cut Pro since 2017. I started with their transition effects, and now I rely on their tracking tools daily—they consistently deliver excellent res... See more
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A great source of professional plugins, which for Final Cut can be a somewhat limited choice. Very good email support, Ive had a few issues over the years with their plugins, but typically easy enough... See more
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I rarely leave negative reviews, but this experience was genuinely frustrating from start to finish. I purchased a Pixel Film Studios stabilizer plugin and signed up using my Google account, whi... See more
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Company details
Written by the company
Established in 2006, Aliso Viejo, California-based Pixel Film Studios is an innovative developer of visual effects tools for the post-production and broadcast community. Their products are integrated with popular non-linear editing and compositing products from Apple FCPX. Apple, the Apple logo, Mac OS X, and Macintosh are registered trademarks of Apple Inc. in the U.S. and/or other countries. All other trademarks and trade names are the property of their respective owners.
Contact info
120 Vantis, 92656, Aliso Viejo, United States
- 949-540-6752
- support@pixelfilmstudios.com
- pixelfilmstudios.com
4.2
Great
824 reviews
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My go to for any FCPX plugins!
I've purchased a number of plugins from Pixel Film Studios now and I love them all. They are my absolute go to for anything I need to make my videos extra! Would highly recommend! Easy to use and the customer service team are always on hand to walk you though any issues instantly.
8 May 2023
Unprompted review
Reply from Pixel Film Studios
Thank you for your awesome feedback, Toni Darcy! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects!! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Good luck on your next Project! 🥂
All the plugins i bought work great
All the plugins i bought work great. i only had problem to install the high octane on my macbook pro M1 Ultra but the customer service helped me to work it out.
4 May 2023
Unprompted review
Reply from Pixel Film Studios
Thank you for your wonderful words, Stefano! We appreciate your support and are glad to hear that you were able to get up and running fast thanks to the help of our customer service!
If you ever need any more assistance, please feel free to contact us again! 😊
https://bit.ly/PFS_Support
Great product & Customer Service
I've used Pixel Film Studios off and on over the years and the plugins have really been helpful in projects at an affordable price point. I just had an issue with getting a newer plugin but customer service walked me right through it. Would definitely recommend!
4 May 2023
Unprompted review
Reply from Pixel Film Studios
Thank you so much for your incredible feedback Jervaun! We are more than happy to help you out with any issue faster than you can say Pixel Film Studios! 😎⚡️ If you need any further assistance, we would be more than happy to help you with any questions, comments, or concerns at https://bit.ly/PFS_Support. Live agents are available from 8 AM to 4 PM PST - just let us know how we can help and we will be on it ASAP! 👍
The plug-ins really add such a…
The plug-ins really add such a professional aspect to the projects. By far the most reasonable in price I've ever purchased and the quality is outstanding. What helps is the previous of the plug-ins. Makes the decisions easier. My only issue has been the red screen of death lol But the customer service walked me through it and now I'm good to go!
3 May 2023
Unprompted review
Reply from Pixel Film Studios
Glad to hear the plugins are performing well for you and that you were satisfied with our customer support,Slava! We got plenty more in store so stay tuned! 😉
Pixel Film Studios is the best
I have been using Pixel Film Studios for the Past 3 + years and just keeps getting better and better.
1 May 2023
Unprompted review
Reply from Pixel Film Studios
Thank you for supporting us over the years, Eric! We are always doing our best to bring the best, most affordable plugins to the FCPX community and we aren't stopping any time soon! 😉👍
My agent was competent
My agent was personable, knowledgeable, gave precise instructions and was courteous.
28 April 2023
Unprompted review
Reply from Pixel Film Studios
Thank you Kenneth Martin! 😁 We are glad to know that you had a positive experience with our customer support! We hope you continue to enjoy using our plugins!
I have used PFS consistently since 2016 . . .
I have used PFS consistently since 2016. They are quick to respond to inquiries and are always upgrading their products so they work seamlessly. Thank you PFS for making me look like a rockstar!
26 April 2023
Unprompted review
Reply from Pixel Film Studios
We appreciate you taking the time to share your positive experience with us Ginger! Thank you so much for your support! We hope you continue to enjoy the plugins! We have even more awesome plugins planned for the future to make your editing workflow even easier! 😊 Please feel free to contact us again if you have any further questions or comments, we would be more than happy to help! 👍
Fabulous plugins
Fabulous plugins - I have loads to expand my FCPX capabilities - plus really good support and response times
24 April 2023
Unprompted review
Reply from Pixel Film Studios
Happy to hear that we were able to get you up and running fast, Seth! Thank you for your support! We hope you continue enjoying the plugins for many years to come! Feel free to reach out to us again if you need any assistance or have any comments, questions, or suggestions!
Amazing customer support!!!
Amazing customer support. I was having an issue with my plugins not showing up on my new computer and they helped me for over an hour. I really appreciate it! I've been using PROSKIN for years and lyric template over the years. Love the plug-ins, they help me so much in my workflow.
19 April 2023
Unprompted review
Reply from Pixel Film Studios
Wonderful news Alex! Thank you so much for your support over the years! We are happy to hear that you are thrilled with your plugins and the support you received. Keep making great things!
Plugin issue solved under 5 min
I had an issue with their plugin and it was fixed under 5mins! Great plugins and top customer service!
19 April 2023
Unprompted review
Reply from Pixel Film Studios
Glad we could get you up and running in a flash Ville! :D We hope you have a great day! Keep up the awesome work and feel free to reach out to us again if you have any questions or comments!
Great
Great, Helpful, 100% resolved my problem and was 110% patient with me very greatful
18 April 2023
Unprompted review
Reply from Pixel Film Studios
Hey there Gee! Our customer support is happy to hear that you were satisfied with your experience with us. We hope that you're enjoying your plugins! Please contact us again if you have any questions, comments, or concerns and we would be happy to help! 😄
Top quality
I've been using Pixel films plugins for many years. Always great value for money and really nice effects. Their recent support was super helpful and fixed a couple of installation issues I had within minutes. Would thoroughly recommend.
18 April 2023
Unprompted review
Reply from Pixel Film Studios
We appreciate your support over the years Filyouin! Thanks for choosing Pixel Film Studios as your go-to plugin provider! We're happy we could help you ASAP!
Superior Customer Support
I've been downloading PFS plugins for several years now. Sometimes the download and install can be tricky. When I have a question or an error message, their support through chat has been amazing.
18 April 2023
Unprompted review
Reply from Pixel Film Studios
Happy to hear that you're satisfied with our support Michele! We're happy to help you resolve any issue faster than you can say Pixel Film Studios! Now get out there and get back to editing! 🔥
wonderful and super customer service…thanks
wonderful and super customer service thanks for your help I recommend pixel films studios
12 April 2022
Unprompted review
Reply from Pixel Film Studios
It's our pleasure Samuel Gonzalez! We hope you enjoy your plugins! :) Thank you for the support 🌟
The App.
I've been using Pixel Films for a long time. It's got some fun, interesting and useful plugins. The App is really good for updating! I've had a few problems with the red box since I got a new Mac. , but hopefully, the app can help me update the plugins quickly and hassle-free.
5 April 2023
Unprompted review
Reply from Pixel Film Studios
Happy to hear that we were able to get you up and running fast, Ava! Thank you for your support! We hope you’re enjoying the plugins!
The best FCPX software to date with amazing customer service
Pixel Film makes every aspect off the products and customer service as smooth as possible! For example, their customer service chat provides you with a live agent, a step by step analysis with screenshots to help solve your product issues!
3 April 2023
Unprompted review
Reply from Pixel Film Studios
We appreciate you taking the time to share your positive experience with us Kashief! Thank you so much for your support! We hope you enjoy the plugins! 😊 Please feel free to contact us again if you have any further questions or comments, we would be more than happy to help! 👍
Poor customer service
Ok so im going to be as objective as possible.
My Background: Ive been editing short and long form productions for years with tie-ins to major terrestrial channels. Ive received various awards inc Edinburgh Doc Award for editing.
The BIGGEST gripe i have is the lack of customer support. I have written 4 times to customer support requesting information. I have not once received a reply (checked spam etc). This in my opinion is unacceptable.
I have numerous plugins and have been a member since 2019.
Their plugins are not bad at all, however if you want customers with longevity/loyalty then i would suggest this attitude needs to change - answer the emails/chat room messages!
Im am now considering buying from another provider. Customer support is the most important aspect of service regardless of product or services.
If i actually receive an apology for the lack of response, i might consider changing this review.
1 April 2023
Unprompted review
Reply from Pixel Film Studios
Hey there Derek C!
We're sorry that you're having such a hard time reaching customer support, Derek. It's possible that your inquiries are not being sent through the right avenues so that our support team can help you. Please email us at support@pixelfilmstudios.com or visit our Live Chat at https://bit.ly/PFS_Support Monday thru Friday from 8 AM to 4 PM Pacific Time to receive some help from our customer support team. We would be more than happy to help you resolve any issue ASAP! Thank you for your support and we hope to see you soon! :)
I buy long time before this plugin…
I buy long time before this plugin Photo Snapshot, ProDenoise and other other plugins but not work when i have had my M1 MBP.
Last week, i download the last version, i have re installed, no work still
ProDenoise, Photo Snapshot do not work
Order#729090 : ProDenoise
Order#1458403 : Photo Snapshot
I try to contact HelpDesk, he is busy everytimes
Thank to help me / So i think to stop buy plugin of PixelStudio ; no serious
Best regards
30 March 2023
Unprompted review
Reply from Pixel Film Studios
Hello Monsieur Chollet,
We had received your ticket about this case on our Live Chat and responded to your issue. Did you receive our email back to you? If not, we advise to check your SPAM inbox of your email account to make sure that it didn't get redirected into the wrong place.
Our ProDenoise plugin was discontinued, and is not Apple Silicon Compatible. You can find out more about our discontinued plugins policy here: https://store.pixelfilmstudios.com/discontinued-policy/
As for Photo Snapshot, our support team would be more than happy to help you get up and running. If you're still not seeing a response to your ticket, we would advise to try and visit our live chat during our office hours 8 AM to 4 PM Pacific Time. Our team would be more than happy to help fix your issue ASAP!
https://bit.ly/PFS_Support
Easy to use Plugins and Variety!!!
I have had plugin from different sites but the simplicity of Pixel Film Studios Plugin are just on another level.
First of all they don't make the machine slow, they are supper light and easy and fast to install.
Second, they have soo many plugins variety an you rarely can miss any plugin, from text, 2D, 3D... you name it. It's just a one stop shop! I love it.
Thirdly, their customer support is off the chats, I was having problems while installing some plugins after I changed my laptop and the guys (agents) took me through what to do and now the plugins I installed are working perfectly.
22 March 2023
Unprompted review
Reply from Pixel Film Studios
Thank you for your support, Nelson Muya! 🥰 We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments! 👍
I have almost 20 Pixel Film Studio plugins
I have almost 20 Pixel Film Studios plugins and each one provides me with something that would otherwise take me ages to create or indeed would be impossible to do otherwise.
In addition, when searching around for a particular plugin, I do find their pricing very good - sometimes saving a LOT of money compared to other sites.
I have had the occasional issue with the dreaded red screen on installing, but I have to say their customer support has always been able to resolve the issue quickly, and again, considering their competitive pricing, it's nothing that has clearly put me off!
22 March 2023
Unprompted review
Reply from Pixel Film Studios
We appreciate you taking the time to share your positive experience with us A Vamps! Thank you so much for your support! We hope you enjoy the plugins! 😊 Please feel free to contact us again if you have any further questions or comments, we would be more than happy to help! 👍
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