Piscine-Center.net Reviews 19,897

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

The company were very helpful from start to finish. Their customer service was excellent and they kept us informed of the progress of our order. The product itself was delivered quickly and on time, i... See more

Rated 1 out of 5 stars

I purchased online a pool electrolyser. The electrolyser unit burnt out within weeks. Piscine Center O Clair failed to deal fairly with my complaint. They first referred me to the manufacturer, which... See more

Rated 5 out of 5 stars

I bought a new pool pump, and the most important thing was that I wanted the exact dimensions to be the sane as the old one, so I did not have to change the pipework. The website gave these exact dime... See more

Rated 5 out of 5 stars

The ordering and delivery were brilliant. Delivery was on time.I would like to see better instruction manuals, as in the case of the transformer there is not one La commande et la livraison ont... See more

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3.6

Average

TrustScore 3.5 out of 5

20K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The company were very helpful from…

The company were very helpful from start to finish. Their customer service was excellent and they kept us informed of the progress of our order. The product itself was delivered quickly and on time, is of excellent quality and fits perfectly. Can't recommend them highly enough.

5 July 2024
Unprompted review
Rated 1 out of 5 stars

Defective pool electrolyser

I purchased online a pool electrolyser. The electrolyser unit burnt out within weeks. Piscine Center O Clair failed to deal fairly with my complaint. They first referred me to the manufacturer, which is contrary to EU consumer guidelines. They then required me to send the unit to the manufacturer at my cost, which is again a breach of the guidelines. They then reported that the unit's guarantee had been invalidated because a hole had been drilled in the casing, a claim which was totally false. At no time did Piscine Center O Clair contact me directly. All interactions were through their website and at their leisurely pace. I had to keep checking for updates. It was quite clear that they were being obstructive. When I challenged the legality of their complaints process they did not reply until two years after the date of purchase, when they declared that the unit was out of guarantee and the case file closed. They are not to be trusted to deal honestly on purchases of high value.

20 June 2021
Unprompted review
Rated 2 out of 5 stars

Product arrived promptly Bad after sales service

Product arrived promptly, however didn’t work. Was advised to unscrew parts to relocate moved parts. Robot still didn’t work, no power to the robot, P-C insisted I repeated to avoid the return which I requested. Thoroughly dissatisfied with after sales service. They don’t appear to be customer focussed. I don’t expect to do repairs to a product that fails at first use

22 May 2020
Unprompted review
Rated 5 out of 5 stars

Item was delivered promptly

Item was delivered promptly. A piece was delivered broken, but I checked in the presence of the courier, and followed the company procedures. I received a replacement part very quickly.

15 October 2019
Unprompted review

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