Warning: My experience strongly suggests this may be a fraudulent seller
I ordered and paid for a pool product (Zodiac Freerider RF 5400) from this company as a business customer. After completing the order, I received an email stating that DHL would handle the shipment and a tracking number was provided. However, even after more than two weeks, DHL’s system clearly shows that the shipment was never handed over to them.
This creates a false impression of fulfillment while in reality, the goods were not dispatched.
I have contacted the seller multiple times — via email and other channels — and have received no response. The lack of communication and failure to deliver despite confirmed payment raises serious concerns.
As of now, the matter remains unresolved. I feel it’s important to warn others based on my experience. If you're considering purchasing from this seller, I strongly recommend that you exercise extreme caution.
My situation appears to reflect a pattern reported by other buyers.