Pirate Ship Reviews 

1,387
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,172 reviews, reviewers overwhelmingly had a great experience with this company. Active customers frequently praise the affordable pricing, low label costs, and the extremely seamless website navigation that makes managing daily shipments very simple. Users also appreciate the exceptionally responsive online chat support team and the substantial financial savings achieved compared to traditional post offices. Some people were dissatisfied with unexpected carrier charge adjustments and experienced significant difficulties when trying to resolve complex package tracing problems online. A few reviewers noted that customer support could not always intervene effectively or provide direct assistance when dealing with external courier service disputes.

What people talk about most

Price

People report positive experiences with price, frequently highlighting significant savings and affordable... See more

Service

Customers consistently note positive experiences with service, highlighting that it is fast, easy to use, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting great shipping rates,... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting quick response times and... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the platform as super easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I only read negative reviews, so read the negatives for Pirate Ship on this site. Wow! My experience with Pirate Ship is totally opposite of theirs. I've had no problems with having questions answer... See more

Rated 5 out of 5 stars

I love Pirate Ship!! Not only great prices on shipping domestic and international, but they have amazing customer service too. And their website is great, easy to use, intuitive, and fully functional.... See more

Company replied

Rated 5 out of 5 stars

Have been using their site for several years now and they provide nice discounts on shipping both domestic and international. The site is easy to navigate and any questions can be answered quickly thr... See more

Rated 5 out of 5 stars

I use Pirate Ship exclusively for my shipping postage. The price is much lower than using USPS or UPS alone. The app is easy to use and I appreciate how Pirate Ship keeps me informed on upcoming price... See more


Company details

  1. Software Company
  2. Shipping and Mailing Service
  3. Shipping Service

About Pirate Ship

Written by the company

Pirate Ship is a web-based shipping software solution that helps small businesses, e-commerce sellers, and independent entrepreneurs purchase and print discounted USPS and UPS shipping labels — no monthly fees, no hidden costs, and no treasure buried in the fine print.

As a shipping label platform, Pirate Ship gives users access to pre-negotiated carrier discounts on services including USPS Priority Mail, Ground Advantage, First-Class Package, and UPS Ground and UPS Ground Saver - as well as expedited services. Labels can be created individually, in bulk batches, or imported through e-commerce integrations, — built for businesses shipping anywhere from a few packages per week to hundreds per day. The platform is free to use — customers only pay the cost of postage.

Key features and capabilities:

  • Discounted shipping rates — Access to deeply discounted USPS and UPS rates with no markup, monthly fee, or minimum volume requirement — just the lowest rates, straight from the plank
  • E-commerce integrations — Connects with Shopify, eBay, Square, WooCommerce, and other platforms to import orders automatically
  • Batch label creation — Print multiple shipping labels at once via spreadsheet upload or synced integrations, so even the biggest hauls ship without a headache
  • Package tracking — Built-in tracking for all shipments with status updates accessible from the dashboard
  • International shipping — Support for customs forms and international label creation across USPS and UPS international services
  • Shipping insurance — Optional third-party insurance available for shipments at the time of label purchase

The platform requires no technical setup and operates on a pay-per-label model. When customers need help, a real human support crew is available via live chat and email — ready to lend a hook — because ARRrrr, we make shipping fun! 🏴‍☠️

Our values reflect who we ARRrrr

Written by the company

Be fair 😉
Accessible to everyone, so no one’s left out.
Be nice 😍
Empathy, humanity, and humor go a long way.
Be real 😊
Be reliable and back up the pirate talk.

Contact info

Save up to 87% off USPS® & UPS® rates

We’ve saved shippers tons of treasure since 2014 🏴‍☠️

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(1,387)

1,162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love Pirate Ship

I love Pirate Ship. It’s easy to use and the team is very responsive when an issue occurs. I highly recommend using for shipping needs!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

I am so glad I made the switch!

I have only been using Pirate Ship a little over a year and it has saved me over $1,400 in just label fees, compared to my previous service! No per-label fees, no monthly subscriptions...I do have to make a couple more clicks using it, but for what it saves me, it is worth it. I have only needed help a couple of times, but their support team has always responded in a reasonable time. Glad I switched!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

I have been using PirateShip.com since 2020.

I have been using PirateShip.com since 2020, and have always found it to be cheaper & more convenient than purchasing postage direct from any of the major shipping companies/USPS/UPS/FedEx. Everything has also always been received on time if not before, and have not had any complaints about the condition of packages upon arrival. Don't know that I can say any of that from any other shipper. Best is the lower costs! User experience is excellent, very user friendly. Customer Service is very fast, professional and helpful too. Highly recommended.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

I use Pirate Ship regularly for USPS…

I use Pirate Ship regularly for USPS and UPS shipping labels. The website is easy to use, the customer service is outstanding and responsive. I appreciate being able to print my own shipping labels vs directly from USPS or UPS; the savings are phenomenal. Please keep up the good work. Your service is appreciated.

M. Leonard

19 July 2026
Unprompted review
Rated 5 out of 5 stars

I rarely write 5 star reviews

I rarely write 5 star reviews, but Pirate Ship absolutely earned this one.
I recently shipped an international package that was returned due to a customs documentation issue. I had followed the shipping process as presented and had no idea the product description needed to be more specific. Even though USPS considers the postage "used" once it's scanned and Pirate Ship wasn't obligated to do anything, Betsy took the time to review my case and issued a one-time courtesy credit from Pirate Ship.
That level of customer service is hard to find these days. Betsy was friendly, understanding, and focused on finding a solution rather than just quoting policy. The experience turned what could have been a very frustrating situation into one that left me even more confident in using Pirate Ship.
Mistakes and unexpected issues happen in shipping. What matters is how a company responds, and Pirate Ship responded with professionalism, generosity, and outstanding customer service.
They've earned a customer for life. Highly recommended.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

So simple

As a small business owner, Pirate Ship has made shipping a breeze. They offer several shipping options at amazing prices. They ARRRRR the best!

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding company.

Outstanding company.

I've used Pirate Ship for years to ship trading cards and collectibles, and they've never let me down. The platform is simple, the rates are excellent, and their customer service is honestly some of the best I've experienced.

When I recently reached out with a shipping issue, they treated me with kindness and fairness and went above and beyond to help. They didn't have to, but they did—and that says a lot about the kind of company they are.

It's rare to find businesses that genuinely take care of their customers. Pirate Ship has absolutely earned my loyalty.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Unexpected shipping charge from Pirate Ship

I sent a box with my motorcycle seat via Pirate Ship and was charged $78.00 Then they inform me that the carrier (UPS) found my box to be slightly larger from 52x30x9 to 53x32x12 inches with dimensional weight changed from 85 lb to 123 lb due to new dimensions. I weighed the box at 15 lbs. Then I was informed by Pirate Ship that I was charged an additional $100.00 for the shipping by the carrier. However, the charge came through Pirate Ship. How can a 15 pound box with slightly larger dimensions go from $78.00 to $178.00? The cost to have my motorcycle seat modified was $175.00! This is the last time I use Pirate Ship.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

I’ve used Pirate Ship over 5 years

I’ve used Pirate Ship over 5 years. I’ve always found the rates to be cheaper than if I was to ship on my own. The tracking is great, the website is easy to use and best of all the monthly rate is ZERO!! I ship both domestic and international without any problem. This company is a 10 out of 10!!!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Pirate Ship ROCKS!!

Pirate Ship have been fantastic for our company. We are a small camera repair shop and get cameras shipped to us from all over the US. The ease of use and the savings have both been dramatic since we have started using them. I recommend Pirate Ship to any small business and am grateful to the person who told us about this website. It has saved us $100s in shipping cost on a yearly basis.

18 July 2026
Unprompted review

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