PIRATE.COM - Rehearsal Studios Reviews 817

Booked a session, it gets cancelled 4 hours later no explanation, no credit refunded, then told it cant be refunded to card. Told it is a security issue with studio, then something else, then told those that made the decision work mon-fri 9-5 yet the booking was made outside this session. The support team unproductive and very little help regarding SAR or any other data protection for people with special needs or learning difficulties. Not happy at all

I’m extremely angry to have received a parking ticket from Pirate’s parking supplier Parkingeye. Pirate’s has a policy apparently that whoever is sent the confirmation email with booking details has to tell the rest of the band and singers (if they remember to), that their vehicles have to be registered. Instead of having decent and well displayed parking signs expressing this information, they would rather punish you for using their studios.

Notting-hill Pirate studios!!! i have been hit with a unfair parking fine. When i called pirate studios, they said there was nothing they could do. But i had to do all the leg work and get the details of the original confirmation email from the person it was sent to. The thing is I’m a session musician, i don’t know who it was sent to and there was about 25 people in that session. I only know the artist’s name Its a terrible policy and completely unfounded. There were no signs displaying this and if there was i would have NEVER parked on Pirates
premises. It was a late session, dark, and poorly lit area anyway. Parking registration signs needed to be places somewhere more obvious (like the front gate before entering), what you are currently doing is scamming people out of their hard earned money, who are trying to have the escape of music and provide your company with business! Only for you to kick your customers in the teeth with a parking fine. Disgusting!!! The decent thing to do is to cancel my ticket and get parking signs up and stop hiding that registration requirement!

Everyone is always so helpful when I use the pirate studios WhatsApp chat! Thank you for always accommodating me. You guys rock.

For the most part the studios I have visited have been okay. As mentioned in a lot of reviews here, the gear is sometimes faulty - but that’s what you get with unmanned spaces so to be expected to a certain extent.

However, I (accidentally) double booked a session due to a glitch on the website and could only refund this in the form of credit. I don’t use pirate often but figured it would come in useful in the future. Just logged in to use it and I have found out that they wipe any credit you have in your account after only 3 months!! Considering musicians are hard up against it as it is, this just feels opportunistic. Incredibly disappointed and for this reason I won’t be returning.

Best customer service by Roberto in Camden’s pirate studios.
Super helpful, offered me coffee and helped with cables, all with a big smile on his face. Give this man a raise!!!

I’ve been using pirate studios for a few years now, although the equipment may sometimes be slightly used and show some signs of wear and tear, the support team are always there to help 24/7 and they’re a pleasure to deal with. Never had any complaints.

Laurence at pirate was extremely helpful and considerate in helping me register, verify and book a room for our first practice, thanks! 🙂

The company's customer service is abysmal, and their practices are riddled with fraud. £50 has been illicitly charged to my credit card.

Following the end of my studio session last Saturday, I received an email from their security department, alleging that one of my party members interfered with a CCTV. Regrettably, there exists no substantiating evidence for this claim and nor were provided when requested. Consequently, my account was summarily erased / deleted from their website by Pirate Studios, and their services were retracted.

A mere 24 hours later, a Pirate Studios employee unilaterally accessed my personal information and payment details, resurrecting my account without my consent or acceptance to their terms and conditions. This maneuver served only to facilitate an unauthorized charge to my credit card, under the pretense of a penalty fee for which no proof was ever provided. Taking the timeline of events into consideration, encompassing my account's deletion and the unsanctioned use of my private information for financial gain, it becomes apparent that these actions exemplify fraudulent behavior. The mishandling of sensitive personal data during this ordeal further underscores a breach of GDPR regulations.

I've already lodged a formal complaint with the Pirate Studios CEO, and I intend to seek a chargeback from my credit card provider. Furthermore, I am committed to reporting this GDPR violation to the ICO.

EDIT 23/10/2023: To this day no evidence of any tampering was provided to me. This should have been provided prior to charging my card as this makes your practices fraudulent. Screenshots I provided you clearly say my account was deleted (by you) therefore your right to use my personal or financial data was void and only way for you to seek any financial reimbursement from me is by going through civil court case not by opening new or reopening old account without my consent. In fact it was confirmed by my bank during chargeback process who took my side and dismissed your counter claims. Therefore this review has accurately represented your company fraudulent practices, it has also proved how shocking your customer service is and how keen you are to steal people's money without providing any evidence whatsoever for the alleged CCTV tampering.

This is the third time I've used the studios at Cardiff and the second time I've had an issue.
Started a live stream only to find out 30mins in that the usb reader wouldn't work on the one cdj, couldnt play any of my own tracks just my dj partners, was given instructions to do a hard reset, which was after our session had finished anyway.
Basically told it was my problem not theirs via a WhatsApp conversation.

I had an absolutely terrible experience with this DJ studio. Their equipment is almost always faulty, and the support team is unhelpful and does not issue refunds for the inconvenience caused. The air conditioning system never works, leaving customers sweating in discomfort for hours on end. On one instance, which turned out to be our last visit, we were kicked out for being over capacity, even though we had offered to book two studios to accommodate everyone. They wouldn't accept that because the studio would be over-capacity by just one person! It was clear that the studio's rigid policies prioritise their own convenience over the satisfaction of their loyal customers.

Overall, the lack of understanding and consideration shown by this DJ studio is appalling. The high prices charged for their services do not reflect the poor quality service they provide, and the lack of effort to fix ongoing issues with their equipment is unacceptable.
I wrote a complain email back in March, and didn't even receive a response!!
I would not recommend this studio to anyone and suggest looking for a more customer-oriented business, such as AllNighterStudios, or any other studio for that matter.

The Plymouth branch is a shambles, anytime there is an issue you waste at least an hour on what's app trying to get help. Poorly maintained equipment, parts of drum set always missing. Poor lighting, dim at best. Fire alarm goes off, no one deals with it. It's meant to be convenient to rehearse here but your waste more time than you save. Go anywhere else and your be happier. Also your notice they don't reply to the negative feedback. Pirate are Happy to take your money and hope you don't complain.

Wow - I cannot believe the lack of professionalism here. I booked a rehearsal space weeks ago, to host an audition for 70+ people. I explained at the time of booking that this was the purpose.
I received a text at 1a.m in the morning (36 hours before the start of the booking) telling me the booking was canceled - no explanation, not even an offer of a refund, just 'credit' to rearrange

Weeks and weeks of organisation went into this, not to mention travel and accommodation was already booked - and now i somehow have to find another venue which is near on impossible and likely to cost a fortune at this hour.

I texted the support chat asking if there was anything that can be done, to be met with a support agent that was completely rude. They told me they had to close due to equipment repairs. I offered to bring my own equipment and apparently that wasn't an option. Everything was so cold and rude and when I suggested at least an apology was expected, I was met with a 'laughing' emoji!

I can't quite believe it... so unprofessional and so rude and so frustrating....
DEFINITELY DON'T EVER USE THIS COMPANY

I’ve been using Pirate for years simply because there was nowhere else to go. I’m glad to say that we’ve found somewhere good, as people have realised that there is a massive calling for rehearsal spaces that don’t share Pirate’s abysmal practices and business model. Pirate has the worst gear, it’s a rip off and you’re lucky if you even have what you paid for in your room. So glad to be able to that I’m never going to have to smell that damp stink or waste an hour ringing for the gear we paid for. Terrible place to rehearse.

Easy registration, payment (ID required) and good rates. I booked the lite room in the Glasgow studios and as an intermediate player the kit suited my needs for practising. The room was clean and it was finally great to have a go at acoustic drums than my electronic ones at home!

My experience was not good because like many times I’ve come here, the equipment has had issues BUT I do have to say this experience someone helped me very well and was very sweet and fast with his replies. I usually do get help but it still takes time from my booking. In this experience he tried all possible options before refunding me and directing me to another studio. So thank you! I see improvement and the business growing by the quality of the people you’ve gotten to be on chat support.

First time DJ customer here. Awesome experience in the Tottenham spot.

Kit was a litttttle sticky but no big deal, definitely be back

The equipment is pretty broken, the B volume fader is broken, the tempo fade for number 2 cdj worked intermittently, which made it impossible to beat match for most of the session. Unfortunately I did not have a good experience,

I booked pirate studios for a 3 hours yesterday only to find the equipment faulty in studio 15, on one of the decks, the jog wheel wouldnt spin properly, the tracks would load, the mixer is on its last legs, it looked battered and the air con dosent work, the room is tiny with the speakers literally on top of you which has definitely set my tinnitus off even with ear protection on. Weve had simular problems with another studio at the birmingham branch with me having to leave early because of audio damage and the room being too hot. Very disappointing experience 🙄

I always love coming here and I even commute from San Diego because I can never find anything remotely as remarkable as Pirate Studios. The reason why I’m leaving this comment is because typically I don’t have any hardware issues and the one time I did I reached out to a service provider, by scanning the QR code on the door of each recording studio started messages on WhatsApp and they were able to put me into a different recording room. Just make sure you stay polite and patient because the team here at Pirate really want to see you create your best work and ideas as much as you do, and that’s a wonderful thing. A rare gem this place really is. 😚🤌

Sarah absolutely killed it and helped me quickly, efficiently and nicely. I was freaked out but she saved me.