Very pleased with the quality of our shelving unit! To be picky, one of the measurements wasn't crystal clear as we put it together on the website (but the information is there) and this led to ret... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
An excellent product let down by poor transport from FedEx sending conflicting emails about delivery info. Regarding the product it would be helpful if a pilot hole could be drilled as standard in the... See more
Company replied
Having installed a glass/oak/stainless steel banister system for part of our stairway, we were looking for a matching handrail for the remainder. After much searching we found an exact match at Pip... See more
Company replied
Just ordered 3 made to measure shelves from here. Ordering was really simple just put your sizes in and pay. Items delivered within a week of ordering, and despite a small issue with two of the custom... See more
Company replied
Company details
Written by the company
Here at Pipe Dream Furniture we have a passion for creating bespoke pieces of furniture made from all sorts of pipe fittings, whether it is to become the new centrepiece for your room or a finishing touch we are here to provide a personal service to help you get exactly what you are looking for.
Contact info
Britannia Works, DY5 2YX, Brierley Hill, United Kingdom
- 0121 828 4055
- sales@pipedreamfurniture.co.uk
- pipedreamfurniture.co.uk
4.1
Great
666 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
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Can’t fault them 10/10 customer service!
Third time of using them and I needed a custom order. The response from the team was super fast and my item had been shipped within hours of me contacting them! Can’t fault quality of the item and will 100% use them again. 10/10
24 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for your amazing review and for choosing us again! We're thrilled to hear that you had a great experience with your custom order and that our team could respond quickly and get your item shipped out so fast.
It really means a lot to us that you’ve come back to us for a third time and that you’re happy with both the quality and service. We truly appreciate your support and look forward to helping you again in the future!
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Received shelf board and found to be of…
Received shelf board and found to be of good quality. Delivered in time and carefully packaged for safe transport. Recommended company.
28 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your kind words! We're delighted to hear that you were pleased with the quality of the shelf board and that it arrived on time and well packaged.
Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
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Excellent product
Excellent product, fits perfectly in the house and have had lots of compliments on it!
2 April 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your wonderful review! We’re thrilled to hear the product fits perfectly and that it’s receiving so many compliments.
It’s fantastic to know you’re enjoying it in your home!
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I only got part of my order I contacted…
I only got part of my order I contacted the company and said I had paid for next day delivery there said it was not them it was the delivery coning from someone else and there had contacted the other party or tried and were waiting I don't know how that would help me there asked what there could do, Don't use them unless you want to pay for a service you will not get disappointed
1 April 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your feedback. We’d like to clarify the situation regarding your order. Both packages were prepared and collected by the courier on the same day for next-day delivery. While one package arrived as expected, the second was delayed.
As discussed, we have contacted the courier to resolve this and ensure your remaining package is delivered. At no point did we advise the item was coming from anywhere else, it has been with the courier throughout. We also asked what further steps you would like us to take while awaiting delivery confirmation.
Please don’t hesitate to reach out if you need any additional information or assistance. We greatly appreciate your patience and understanding.
Thank you again,
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First class service!
1 April 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your fantastic review! We’re delighted to hear you received first-class service and truly appreciate your kind words.
We look forward to helping you again in the future!
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Excellent product
Excellent product. The whole experience was brilliant. The customer support was very helpful and friendly throughout the process. The quality of the shelves exceeded my expectations and delivery was quick and efficient. Highly recommended!
30 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for your glowing review! We’re thrilled to hear that the entire experience, from our customer support to the quality of the shelves and quick delivery, exceeded your expectations.
Your recommendation means a lot to us, and we’re delighted you’re so happy with your purchase!
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Really happy with our new shelves
Really happy with our new shelves. The quality appears great, the colour and finish were also great and the delivery was smooth and quick.
Our carpenter who fitted the shelves as part of a arch cabinet build commented on the quality and thickness of the wood.
30 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your fantastic review!
We’re delighted to hear you’re really happy with your new shelves and that the colour, finish, and delivery all met your expectations.
It’s especially great to hear your carpenter noticed the quality and thickness of the wood, feedback like that really makes our day. We hope your arch cabinet build looks stunning!
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Surprised this company has an average…
Surprised this company has an average of 3 stars… my experience was great with them.
I ordered a fairly large shelve (2m+). It arrived within 24 hours, perfect colour, easy easy installation, great service overall.
Thank you!!
12 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your wonderful review! We’re thrilled to hear your experience was so positive, from the fast delivery to the perfect colour and easy installation.
It’s always great to know our service is appreciated, and your feedback means a lot. We really value your support!
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Oak Handrail and Stainless Fittings
An excellent product let down by poor transport from FedEx sending conflicting emails about delivery info. Regarding the product it would be helpful if a pilot hole could be drilled as standard in the ends of the rails to help with centralising the plastic caps. Also the screws fixing the brackets to the handrail could have a smaller head and all screws could be stainless steel. This review might seem critical and is meant for you to consider, but overall I'm very pleased with the quality of the product.
19 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your detailed feedback. We’re glad to hear you’re pleased with the quality of your handrail.
We sincerely apologize for the delivery issues with FedEx and understand how frustrating conflicting emails can be. Your suggestions regarding pilot holes, screw heads, and using all stainless steel screws are very helpful, and we’ll certainly consider them for future improvements. We truly appreciate your thoughtful input and kind words despite the transport hiccup.
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Extremely pleased with our handrail
Extremely pleased with our handrail. Arrived within a couple of days and was packaged well. Chose to have the oil finish which I would recommend - it enhances the wood and saves the bother of varnishing yourself. Good quality item which enhances our hallway. 5 stars all the way.
13 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your fantastic review! We’re delighted to hear you’re extremely pleased with your handrail and that it arrived quickly and well packaged.
We’re glad you chose the oiled finish and found it enhances the wood while saving you time. It’s wonderful to know the handrail is adding both quality and style to your hallway.
5 stars all the way indeed!
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Very good!
Good quality craftsmanship and fast delivery. The company did a very good job completing a custom order and were flexible with all aspects to achieve the unique design I had in mind, while turning it around twice the speed of other workshops. Very responsive communication and support throughout. A special massive thank you to the two the delivery men who did a fantastic and difficult job of getting the very heavy piece into a tricky area of the house.
20 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for your wonderful review! We’re thrilled to hear you’re happy with the craftsmanship and fast turnaround on your custom order.
It’s fantastic that our team could help bring your unique design to life and that our delivery team handled the tricky installation with care. We truly appreciate your kind words and detailed feedback, it means a lot to everyone involved!
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Defective items but company refused to help
I bought some shelf brackets that came damaged, with the powder coating peeling. I tried contacting the company multiple times to ask for a refund but all my communications were ignored. Eventually, I had to request help from my credit card company, who arranged a refund for me. I'm giving 2 stars rather than 1 star, to try to be fair to the company. The shelf brackets were solidly made and accurate to the advertised measurements, albeit the finish was a little rough. The range of products seems interesting so I might potentially have purchased other items. However, I don't have confidence in the company to deal with any issues that arise.
13 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your review, in order to resolve this matter with you we have contacted you to request more information, however, this has not been responded to.
If you would like to contact directly, we would be happy to help resolve this with you.
Many thanks
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Strong product and into the bargain good looking
Great product and good looking. If mounted correctly the shelving will withstand an earthquake!
19 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your fantastic review! We’re thrilled to hear you find the shelving both strong and good looking.
We love your “earthquake-proof” endorsements. it’s great to know it’s built to last when installed correctly!
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Floating shelves
Floating shelves. 5 star product. What else need i say?
24 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your brilliant review! We’re delighted to hear you’re so happy with your floating shelves—5 stars say it all!
We really appreciate your support and hope they continue to look fantastic in your space.
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Loved the options that were available…
Loved the options that were available to us. We wanted some quality wood for a specific project and PDF didn't disappoint. Quality was great, delivery service fast, good all round experience.
24 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your fantastic review!
We’re thrilled to hear you found the options you needed and that the quality of our wood met your expectations.
It’s great to know the delivery was fast and that you had a positive overall experience. We really appreciate your kind words and support!
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Really good product with quick…
Really good product with quick delivery. However I ordered an oak stair rail with copper fixings. Baffled and slightly annoyed that they sent it with silver screws. Sometimes it’s attention to detail that counts.
24 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your feedback. We’re glad to hear you’re happy with the product quality and quick delivery.
We sincerely apologize for the oversight with the screws, attention to detail is very important, and we understand how frustrating this must have been. We’ll make sure to address this to prevent it from happening in the future and would be happy to resolve it for you if needed.
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Fabulous shelving
The web site is great and easy to navigate. Great range of products. All information needed clearly displayed.
Product arrived super quick and is fabulous thank you.
20 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your wonderful review! We’re so pleased to hear you found our website easy to navigate and enjoyed browsing our range of products.
It’s fantastic that your shelving arrived quickly and that you’re delighted with it. We really appreciate your kind words, thank you!
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I’m absolutely thrilled with my shelf
I’m absolutely thrilled with my shelf , very quick delivery and the comments I have had on it with visitors saying how beautiful it looks
24 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your fantastic review! We’re delighted to hear you’re thrilled with your shelf and that it arrived quickly.
It’s wonderful that your visitors are noticing and complimenting it too, that’s always such a nice feeling. We’re so glad it’s adding beauty to your space!
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Delighted with our new alcove shelf
Delighted with our new alcove shelf, exactly what we were looking for. Beautiful piece of oak with an interesting live edge so it really looks bespoke, fits perfectly and arrived quickly.
20 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your lovely review! We’re thrilled to hear your new alcove shelf is exactly what you were looking for.
It’s wonderful to know you appreciate the beautiful oak and unique live edge, it’s always great when a piece feels bespoke and fits perfectly. We’re glad it arrived quickly and hope it brings beauty and function to your space for years to come!
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Efficient ordering system
Efficient ordering system, arrived when promised. Only one small thing, Courier did not communicate their delivery slot on the day as promised.
18 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your review!
We’re glad to hear you found our ordering system efficient and that your order arrived on time.
We appreciate you letting us know about the courier communication issue and will take this on board to improve the delivery experience.
We hope you’re happy with your purchase overall!
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