Very pleased with the quality of our shelving unit! To be picky, one of the measurements wasn't crystal clear as we put it together on the website (but the information is there) and this led to ret... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
An excellent product let down by poor transport from FedEx sending conflicting emails about delivery info. Regarding the product it would be helpful if a pilot hole could be drilled as standard in the... See more
Company replied
Having installed a glass/oak/stainless steel banister system for part of our stairway, we were looking for a matching handrail for the remainder. After much searching we found an exact match at Pip... See more
Company replied
Just ordered 3 made to measure shelves from here. Ordering was really simple just put your sizes in and pay. Items delivered within a week of ordering, and despite a small issue with two of the custom... See more
Company replied
Company details
Written by the company
Here at Pipe Dream Furniture we have a passion for creating bespoke pieces of furniture made from all sorts of pipe fittings, whether it is to become the new centrepiece for your room or a finishing touch we are here to provide a personal service to help you get exactly what you are looking for.
Contact info
Britannia Works, DY5 2YX, Brierley Hill, United Kingdom
- 0121 828 4055
- sales@pipedreamfurniture.co.uk
- pipedreamfurniture.co.uk
4.1
Great
664 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent Product , Excellent Customer Services!
We ordered 2 round oak table legs with industrial steel bracket feet for our new breakfast bar, and when they arrived, they were of a good quality, but there was a bit of a discrepancy in colour between the two oak legs.
Whilst we appreciate that wood is a natural material and there would be variances, the tonal difference wouldn’t have worked for our project and so we contacted Pipe Dream Furniture. Angel in customer services picked up the phone immediately and went above and beyond to rectify this, immediately sending us two replacements which were perfect.
I can highly recommend this company for their professional approach, no quibble attitude and the speed that they sent out the replacements to ensure that they were ready for our carpenter to fit in the next couple of days.
Thank you so much again Angel, your help was hugely appreciated!
15 May 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for your detailed and thoughtful review. We completely understand your concerns regarding the tonal variation in the oak legs, and we’re so pleased we were able to quickly resolve this for your project.
It’s wonderful to hear that you were happy with the quality of the table legs and industrial steel bracket feet, as well as the service you received from Angel. We’ll be sure to pass your kind comments on to her, she’ll be delighted to hear them.
Thank you again for your recommendation and for choosing us for your breakfast bar project. We hope you enjoy the finished result for many years to come!
PDF
Brilliant and prompt customer service…
Brilliant and prompt customer service as I needed a bespoke shelf making. Super happy with the finished result. Big shout out to Angel who assisted me throughout the process. Thank you!
15 May 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your lovely review! We’re so pleased to hear you’re happy with your bespoke shelf and the finished result.
A big thank you as well for your kind words about Angel , we’ll be sure to pass your feedback on. We really appreciate your support and hope to help you again in the future!
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Great Service - Great Product
Just ordered 3 made to measure shelves from here. Ordering was really simple just put your sizes in and pay. Items delivered within a week of ordering, and despite a small issue with two of the custom pieces, Beth in sales responded immediately to my email and sent replacements, delivered with 48 hours. Shelves are perfect, really well put together and stylish. Will definitely use again, mainly due to the way Beth handled the problem. It seemed nothing was any bother. Great service. Thank you
14 May 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for your wonderful review. We’re delighted to hear the ordering process was simple and that you’re pleased with your made to measure shelves.
We’re sorry there was a small issue initially, but it’s great to know Beth was able to resolve everything quickly and make the process as smooth as possible for you. Your kind comments about both the product quality and customer service really mean a lot to the whole team.
We truly appreciate your support and look forward to helping you again in the future!
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Great product
Great product, really good quality and price. Looks fantastic in our living room.
27 April 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your lovely review! We’re so pleased to hear you’re happy with the quality and value of the product, and even happier that it looks fantastic in your living room. We really appreciate your support!
PDF
Sturdy bench for the kitchen - outstanding after sales support.
We bought a bench for the kitchen with pipe brackets. After installing the bench, we realised that the bench was unstable. We contacted the sellers, sending a video of the bench (being unstable) and the brackets and they were able to identify the issue and resolved it immediately by sending new pipes - and this approximately 2 months after the initial purchase.
We are very satisfied with the result - the bench and the pipe brackets look very nice (and were very reasonably priced) - and, of course, with the after sales support which was outstanding in our case. Thank you so much!
10 May 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for taking the time to leave such a thoughtful review. We’re sorry to hear there was an issue initially, but we’re very pleased we were able to quickly identify the problem and get replacement pipes sent out for you.
It’s wonderful to hear that you’re now very happy with the finished bench and brackets, and that you found both the quality and pricing to be good value. Your kind comments about our after sales support really mean a lot to the team.
Thank you again for your support and enjoy your new kitchen bench!
PDF
Fantastic company
Fantastic company, highly recommend. Love the bench we bought, will certainly be buying more from here!
1 May 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for the lovely review! We’re delighted to hear you love your bench and really appreciate your recommendation. We look forward to welcoming you back again in the future!
PDF
Excellent Customer Service and Products
Excellent customer service and excellent product. Thanks Angel and team!
6 May 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your kind words! We’re so pleased to hear you were happy with both our customer service and the product. Angel and the whole team really appreciate your feedback and support.
PDF
Lots of lovely comments
I admit to ordering late on a Friday but having paid for next day delivery it wasn't clear that the company don't progress things over a weekend meaning it was Monday before the 4 metre hand rail was delivered. That apart the product was superb quality, both the oak rail itself and the antiqued fittings. I agree with another review that a pilot hole on the end faces would be an improvement. I overcame that by wrapping a few turns of masking tape to bring the outside diameter of the plastic end cap to the same diameter as the oak rail, then taped it in position so I could ensure the end cap was central. My customer was delighted and has said they've had lots of lovely comments about the product.
27 April 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for such a detailed and thoughtful review. We do appreciate your feedback regarding the weekend delivery timing, when selecting next day delivery and have made sure the countdown clock and delivery date confirmation is even more prominent before the order is placed.
We’re delighted to hear you were pleased with the quality of both the oak handrail and the antiqued fittings, and it’s great to know your customer has received lots of lovely comments about the finished result.
Thank you as well for sharing your installation tip regarding the end caps — that’s really helpful feedback and something we’ll certainly take on board.
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Reply from Pipe Dream Furniture
Thanks for the great feedback! Glad the stair hand rail was exactly as described and delivered so quickly. Really appreciate your support.
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Fantastic company from start to finish.
Fantastic company from start to finish.
I was placing what i'd consider a fairly large order with a lot of custom requirements, i kept going backwards and forwards on tiny little details and was a bit worried they might start getting annoyed at me but nothing was too much of an ask for their team and we got it all sorted in a few emails.
Delivery was way quicker than i expected and the product quality is absolutely top notch.
Let's not mess about, this stuff is very expensive, but you get what you pay for and i feel like my money was well spent with Pipe Dream Furniture, will be ordering again shortly for the final part of my project.
9 April 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for taking the time to leave such a detailed review! We’re thrilled to hear you had a great experience from start to finish. Custom orders can involve a lot of fine details, so we’re always happy to work closely with our customers to make sure everything is just right.
It’s fantastic to hear the delivery exceeded your expectations and that you’re pleased with the quality of the finished products. We truly appreciate your comments about the value and craftsmanship, we work hard to ensure our products are built to last and worth the investment.
Thanks again for your support, and we look forward to helping with the final part of your project soon!
PDF
Great service
Great service, arrived quickly and was packed securely. Really well made shelf and nice brackets. Would definitely recommend this company
21 April 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your wonderful review!
We’re so pleased to hear you were happy with the quick delivery, secure packaging, and the quality of the shelf and brackets.
Your recommendation really means a lot to us, and we hope to help you again in the future.
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Lovely Oak Handrail
Ordered an oak handrail with next day delivery.
I’m delighted with the handrail and it was delivered on time.
No complaints here and based on my experience I would happily recommend.
22 April 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your fantastic review!
We’re delighted to hear you’re pleased with your oak handrail and that your next day delivery arrived on time.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
PDF
Very quick and helpful service with…
Very quick and helpful service with careful packaging
25 April 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your lovely review! We’re so pleased to hear you were happy with the quick service and careful packaging. Your feedback is greatly appreciated and we hope to help you again soon!
PDF
Excellent product and service
Excellent product and service. Highly recommend
22 April 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your wonderful feedback!
We’re so pleased to hear that you were happy with both our product and service. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to serving you again in the future!
PDF
Purchase of a stair rail bannister
The web site was informative so I could pick the most suitable stair rail bannister. Almost too many to choose from. The rail was delivered within the three days stated. I ordered a three metre oak rail with steel fittings and end caps. It was ideal and of great quality. I can fully recommend Pipe Dream
23 April 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for your fantastic review!
We’re delighted to hear that you found our website informative and helpful when choosing the perfect stair rail banister, even with so many options available. It’s great to know your items arrived promptly and met your expectations for both quality and style.
We truly appreciate your recommendation and thank you for choosing Pipe Dream!
I had an issue with my items
I had an issue with my items, and the customer service assistant, Angel, was extremely helpful throughout the process. She was proactive, attentive, and went above and beyond to resolve my concern. Her professionalism and kindness truly exceeded my expectations — outstanding service!
24 April 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your kind words and for taking the time to share your experience. We’re sorry to hear you had an issue with your items, but we’re delighted that Angel was able to assist you so effectively.
Providing proactive, attentive, and caring service is exactly what we strive for, and we’ll be sure to pass along your wonderful feedback to her. We truly appreciate your support!
PDF
Outstanding product
Outstanding product. Ordered beautiful wooden stair railings for next day delivery. They were well wrapped and came in good speed. And look stunning!! Thank you Pipe Dream Furniture.
22 April 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for your fantastic feedback!
We’re delighted to hear you’re pleased with your wooden stair railings and that they arrived quickly and well packaged. It’s great to know they’ve made such an impact and look stunning in your space.
We really appreciate your support and thank you for choosing us!
PDF
Item well received
I usually don’t write reviews.I bought a stair rail from PDF. At 1st I saw a few negative reviews and I am bit concerned. But I just go a head and order it. My order arrived with in 3 days of delivery. I was so happy it’s arrive on time. And the star rail was well pack the quality of the rail were Great. So I feel it’s right to give this PDF a 5 stars.
18 April 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for taking the time to leave a review, especially if you don’t usually write them!
We’re really glad you decided to go ahead with your order and that everything arrived quickly and in great condition. It’s great to hear you were happy with the quality of the stair rail and the packaging.
Your feedback means a lot to us, and we truly appreciate the 5 stars. Thanks again for your trust and support!
PDF
Happy customer would recommend
Ordered 4 reclaimed scaffold floating shelves which the client chose gothic finish. I’m a carpenter and used these for a feature wall that I built and I was very impressed with the delivery time and the quality/finish of the product! The price was pretty reasonable and they were very easy to fit coming with fixings and holes pre drilled saving me time and money! Thanks would recommend and return for more projects
18 April 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for such a detailed and positive review!
It’s fantastic to hear feedback from a professional tradesperson, and we’re really pleased you were impressed with both the quality and finish of the reclaimed scaffold shelves in the gothic finish. It’s great to know they worked so well for your feature wall project.
We’re also glad the pre-drilled holes and included fixings helped save you time on installation, that’s exactly what we aim for.
We truly appreciate your recommendation and look forward to supporting you on many more projects in the future!
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Quick and efficient service
Quick and efficient service. Website easy to use, order arrived promptly as expected. The product is great quality and looks really good in my staircase
16 April 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your great review!
We’re delighted to hear you found the website easy to use and that your order arrived promptly. It’s even better to know you’re happy with the quality and how the product looks on your staircase.
We really appreciate you taking the time to share your experience, and we hope to help with any future projects!
PDF
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