Pipe Dream Furniture Reviews 

I'm super happy with my order of the scaffold boards. They exceeded my expectations. They arrived quicker than anticipated and correctly stored in our safe place. They were very securely packed and most important they look better than expected. The cherry colour stain I ordered matches perfectly our oiled pine furniture tops. Very accurate description online. I easily struggle with chemical smells from paint and such, but the very light stain odour didn't make me sick. I can thoroughly recommend the scaffolding boards as shelves. They look great with the upright l-shape wall brackets that we ordered separately.

Bought a floating shelf. It was missing washers and the instructions were disappointingly vague. They didn’t say what size drill bit to use or how to ensure to mount them straight. They were also missing the washers that the instructions said they needed so I had to make an extra trip to wickes half way through.

The wood for the shelf seems good, but they were really tricky to fit. The mounts don’t seem quite strong enough for the shelf, but we’ll see if it stays up.

I was personally provided with customised choices on size and colour as I had explained I would be using the mantle as a beam over an open double doorway and wasn't exactly sure what would suit. I placed an order with the exact dimensions I required.
Arrived surprising quick for such a large heavy item.
Really well packaged to prevent any in transit damage.
The piece was beautifully crafted and finished in a really rich medium oak colour and pre drilled holes exactly where I required them.
The personalised emails and contact were a great touch of a classy customer service.
Thank you very much for an easy process from ordering to delivery.
I am absolutely delighted and will be a returning customer.

Don’t waste your time or money with this company. The delivery times are deceiving and far longer than advertised. The website is misleading, and what is promised does not match the actual service. Overall, it’s a very disappointing experience and I would not recommend this company to anyone.

Quick answers from Angel on questions I had about bespoke design specifics. Order to delivery within 1 week. Excellent quality product, no issues. Would use again. Dan

Product superb. The choice of finishes and customisation is just excellent. Customer service and after sales are also ‘what you want’!! My emails were answered within hours and resolved any queries I had immediately.

I would love to be able to report on a fantastic product from Pipe Dreams but alas it still hasn't appeared yet. I order this product on 15/12/25, with 2-3 day delivery. I only heard from the delivery company, DX, on 29/12/25 advising delivery on 30/12/25. This delivery never happened despite tracking showing the driver a street away a few times within the alloted time. I rebooked for 6/1/26. Never showed on this date but notified me of delivery on 7th. I was then told delivery was attempted on the 7th and a note left (no note was left). I rebooked for 8/1/26 and another no show. I have waited in, on these 4 days, for this delivery and still not received. Whilst the no shows are not the direct fault of Pipe Dreams there is clearly an issue of a very poor and unacceptable delivery process (as many other reviews on here confirm) from both Pipe Dreams and DX. This is unacceptable and extremely poor service.

Placed my order on the 19th December, which stated 2-3 delivery. It is now the 8th January and still not no sign of my order.

I would encourage people to strongly think twice before using this company.

We ordered bespoke sized table legs. These arrived in good time. We were extremely pleased with the quality. I would recommend this company and we will use them again without hesitation.

Great communication and put customer service at the forefront they genuinely do, helped massively in ensuring what I required could be met. Delivery wise was fine and always responded to messages and the packing they put into ensuring no damage can occur was amazing. Honestly will be using over and over again.

Waited six weeks for our order. Cancelled it but they sent it anyway. They wouldn't accept a return as part of the order was custom. That item was not what we ordered, it was the wrong height. Company still refusing return and say they will no longer communicate with us. Absolutely dreadful, appalling company.

Ordered pipework shelves. Matt helped calculate dimensions. Arrived quickly, exceptionally well packed and have made an excellent value, practical centrepiece in my new, small kitchen. Delighted.

I placed an order for two freestanding clothes rails on 6 December 2025, expecting this to be a straightforward purchase. Unfortunately, it has been anything but.
I was given three separate delivery dates, none of which were met, and no delivery ever arrived. Attempts to get help via the website’s web chat were unsuccessful. I then phoned the shop directly, only to be told they could not locate my order. I was later informed that the courier had lost it and that the order would be resent.
Several days later, I finally received a delivery. However, the order should have arrived in three parcels, and only two were delivered. Once again, no one could tell me where the third parcel was. The courier used was FedEx.
On a Friday afternoon, I phoned Pipedreams Furniture and was told they would contact FedEx and call me back. No call was received. Despite the website stating the business is open at weekends, I received no response. I then had to personally visit FedEx to enquire about my missing parcel.
When I contacted Pipedreams Furniture again on the Monday to explain the situation, staff appeared unaware of the issue and had no record of my Friday call. I was then told that my delivery would arrive on Tuesday, 23 December. Once again, nothing arrived, and there was no follow-up or communication from Pipedreams Furniture.
I have now informed them that if my full order is not delivered by tomorrow, I will be requesting a full refund.
This is without question the worst customer service and delivery experience I have ever had. It is particularly disappointing, as I am in the process of furnishing a large new-build home and this could have led to significant future business. After this experience, however, that is no longer an option.

Don’t buy from this company if you expect some kind of service and the delivery courier they use is DX not one of the more reliable companies.
I paid for next day delivery, had an email from DX but then the order didn’t arrive.
So far I’ve called 3 times to Pipe Dream and the customer service person has just put the phone down on me as I asked for a replacement to be sent out. It’s their legal obligation to do so but she kept repeating the same line that the courier company is ‘looking’ for my parcel then admitted that the company takes over an hour to get through to them. At no point did I believe her and when I asked her to send a replacement she put the phone down on me! I’m so shocked and would not recommend anyone uses this business. She’s very good at arguing ao I suspect they get a lot of complaints..

Absolutely beautiful oak handrail, really happy with the craftsmanship. Good quality fittings and everything there. Very happy with service when I needed to get in touch with them.

I ordered a custom coffee table. I had so many questions and a gentleman named Matt patiently answered each of my emails promptly. The coffee table was made to order and delivered within around a week and a half of ordering. It’s absolutely beautiful and amazing quality! I wouldn’t hesitate to order again!

Paid for next day delivery and arrived 4 days later. Tried to reach out and customer service was very poor!

Paying £90 for pipe and flanges is enough but needed it quick… didn’t get it quick…. Won’t be using this lot again !

Great sturdy wall mounted shelves with reclaimed wood and industrial pipes. Just what I was looking for. The clothes rail I ordered to go with it wasn’t quite so stable. But after contacting the store, we came up with an ideal solution to resolve the issue. Shipping is quite fast as order are dispatched the same day. Building instructions are provided via PDF, so you need to be a bit handy with a tape measure and tools.

Really poor service not received order can’t get any response from emails been waiting 3 weeks for item that was ordered next day and told I could not even emend the order the morning after making it due to already being shipped next day avoid this company at all cost !!!!!!!!!!!!

We bought a handrail and fittings. Due to be delivered on 13/11. Finally arrived 10 days later - Fed Ex are hopeless. Good quality product but the instructions are irritatingly thin...and genuinely unhelpful.
Looking at other reviews it looks like it is the additional details that let the company down but with such an expensive product, these matter too!