Scam site. Make it's really easy to add funds, then charges a $20 fee to transfer back to your account and makes it really difficult by requiring supporting documents from your bank. They literally do... See more
Company replied
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See what reviewers are saying
Don't trust this totalitarian company who FORCE you to use deep state app like google aut.( which censorship internet ) with small amount of money like few hundret euro, They hard like beton in they... See more
Company replied
I have been using the bots for almost 3 years and I am very satisfied with the application and browser platform. The support is uncomplicated (chat and email) and responsive. My issue was solved quite... See more
Company replied
Been using Pionex bots for 6–8 weeks. UI is smooth, bots are the easiest I’ve tried, and support replies in under a minute. Onboarding with house funds is a great way to learn. Security tip: on... See more
Company replied
Company details
Written by the company
The world's leading crypto exchange with 16 free built-in trading bots. With low fees and high liquidity, Pionex empowers traders to seize opportunities 24/7.
Contact info
You should know
2.5
Poor
608 reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
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Skechy app.
Skechy app.
1.First time using made like from 100€ To 300€. Invested 1000€, left bot for night to trade. In morning all money disapeared, becouse price dropped. Okay my foult for not setting loss stopper.
2. Second try. Invested 2000€, turned on bot. Price started to drop like meteor. In 3seconds lost everyting. Price of cryptos came back as it was before i bought. Checked all charts.
Didnt found a single chart that showed such price drope as in pionex app. :)
21 February 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
For point 1, cryptocurrency trading involves significant risks, and we understand your concerns. If the market moves against your trading direction, you may incur losses. For perpetual futures trading pairs and futures bots, liquidation can occur if the margin is insufficient.
For point 2, if you believe a discrepancy in the Pionex price charts led to an unexpected loss, please contact our official support team via live chat or email at service@pionex.com.
Based on personal experience
Based on personal experience, I would not recommend or suggest anyone using this exchange or platform. There are WAY better platforms and their customer service leaves much to be desired. The only reason I gave one star is because there isn’t an option to leave no stars, don’t use them.
22 January 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback. We genuinely regret that our service did not meet your expectations.
We take all user feedback seriously, as it helps us identify areas for improvement. Unfortunately, based on your feedback, we are unable to determine the exact cause of your dissatisfaction or the issue you encountered while using our service.
If you have any unresolved concerns or detailed feedback, we kindly suggest contacting our official support team via live chat or email at service@pionex.com and providing the relevant details.
Once we receive your feedback, our team will thoroughly review it to resolve any issues you may have encountered and explore ways to enhance our customer service and platform experience.
We appreciate the opportunity to address your concerns directly and demonstrate our commitment to continuous improvement.
SCAM ALERT!!!!
SCAM ALERT!!!!
Pionex encourages people to use there platform, and then they delist their tokens without warning and steal all the money, causing massive losses.
DO NOT USE PIONEX.
1 January 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback & we understand your concerns regarding token delisting and its impact on traders.
Pionex will periodically review each digital asset we list to ensure that it meets the high standard we expect. When a coin or token no longer meets this standard or the industry changes, we conduct a more in-depth review and potentially delist it if necessary to protect our users.
When we conduct these reviews, we consider a variety of factors. Here are some that drive whether we decide to delist a token or coin:
1. The commitment of the team to the project
2. Level and quality of development activity
3. Trading volume and liquidity
4. Stability and safety of network from attacks
5. Network / smart contract stability
6. Evidence of unethical/fraudulent conduct or negligence
In the event of a delisting, users' remaining token holdings will be automatically converted to USDT to protect their assets. We apologize for any inconvenience caused.
If you have any further questions or require assistance, please feel free to contact our official support team via live chat or email at service@pionex.com. We're committed to helping resolve any issues you may have encountered.
Make it better for humans
I haven't actually used the service yet. I was about to sign up but read all the negative experiences. Doesn't surprise me. KYC, AML and jurisdictional differences have f'd up everything. Not necessarily Pionex fault but they need to do better to make things smoother for humans.
19 January 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for sharing your perspective regarding our platform's user experience, particularly concerning the KYC and AML processes. We understand your concerns about these requirements.
While KYC and AML regulations are essential for ensuring a secure trading environment and complying with regulatory authorities, we also recognize the importance of providing a seamless user experience. Our team is continuously working to enhance the onboarding process while maintaining compliance with regulatory standards.
We would be happy to assist you and demonstrate our commitment to user satisfaction. Should you decide to proceed with registration, our support team is available 24/7 via live chat or email at service@pionex.com to guide you through each step.
I opted to put 100.00 inti pionex and…
I opted to put 100.00 inti pionex and the withdrew 200. I'm trying to withdraw my money, they want me to give them a bank statement showing my account and na.e on it. They will only allow me to take 100.00 out of this account.
Yes. Big scam!!
4 January 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
If you wish to initiate a fiat withdrawal to your bank account, it must be done to an account under your own legal name, which must match the name on your identity verification documents.
As the fiat withdrawal process is subject to manual verification to safeguard your assets and comply with recent AML requirements, you may be required to submit supporting documents as part of the withdrawal process.
If your funds are currently occupied in trading orders, you will not be able to withdraw the occupied funds until they are made available. To make your funds available, you may need to:
1. Close your bot orders.
2. Cancel any unfilled limit orders.
3. Redeem funds from the Earn section.
Once your assets are made available, they will appear as an available balance on the withdrawal page, allowing you to initiate the withdrawal request.
If you have further questions or need additional assistance, please don't hesitate to contact our official support team via email or the App/Web live chat function.
Be aware: Broken website and trading functionality!
Be aware, about 30% of all the bots won't show on their platform if you use a PC. They're only available on the phone app. How retarded is that?
EDIT: Response to Pionex:
That's not accurate at all, or your support lied to me when they said there are NO PLANS to implement it to your website. Besides, it's not only new bots, this applies to old types of bots as well as I have found at least 4 different types of bots not showing on your website. And you can't even see your crypto holdings (outside of bots) NEITHER in the app OR on your website! Your exchange is the ABSOLUTE WORST in the business!
4 January 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
When we release new features or bots, we gradually roll them out first to the Pionex app most of the time, as the majority of users are utilizing the Pionex app based on usage demands. Afterward, we will release these features to the Pionex website, taking into account several factors such as function usage demand, internal development priorities, roadmap...etc.
As a result, most features are already available on the web platform as well. This means that the Pionex website is not broken; rather, this is part of our intended operational process and workflow.
If you have further questions or need additional assistance, please don't hesitate to contact our official support team via live chat or email us at service@pionex.com.
If you want to have to go to a hell of…
If you want to have to go to a hell of trouble to get your money back this is the right company for you. They use fake wrong verification code messages as an excuse to keep your money as long as possible. If you need it quickly, just forget it. Money is not yours anymore whan it's in their hands.
31 December 2024
Unprompted review
Reply from Pionex
Dear User,
For any issues with your withdrawal, please contact our customer service team at service@pionex.com. Our team will help investigate and resolve your concern as quickly as possible.
This has been one of the worst customer…
This has been one of the worst customer experiences I have ever had with any company outside of being straight scammed. I wired in $301,000 into Pionex on Friday 12/13/24. Bought BTC on Wednesday 12/18/24 with the intention of sending it to my offshore forex broker AAFXtrading.com On Friday 12/20/24 I was told I had a temporary restriction on my account until I answered some verification questions and showed where the money came from.
I submitted the requested information along with a statement from the mutual fund showing where the money came from. This morning 12/23/24 I was told my Pionex account would be permanently banned from sending any crypto and was not given any reason as to why. I sold my BTC for a 10% loss and now have to wire the money back to my bank so that I can start this whole process again with hopefully a more customer friendly Crypto exchange.
Words cannot say hope disappointed I am in the customer services and how much of my time was wasted with a -10% loss because I chose Pionex to try to do business with.
23 December 2024
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback. We would like to provide clarification regarding your situation.
As a compliant cryptocurrency exchange platform, Pionex must strictly enforce Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. When our system detects large fund transfers to offshore trading platforms, we have both the responsibility and obligation to conduct additional security reviews and compliance verifications.
The restrictions placed on your account were based on decisions made by our risk control system and compliance requirements. These measures are in place to protect user assets and maintain compliant platform operations. Due to security protocols, we cannot disclose specific details about these decisions.
As you mentioned, you have completed the withdrawal of your assets. If you need any further assistance, our customer service team remains available.
It's a scam..
It's a scam... don't use it. I deposited$3800 and it won't let me withdraw any funds or transfer btc to another wallet. They just stole my money. It's earning interest for them alone. Steer clear. Just another scam crypto app
17 December 2024
Unprompted review
Reply from Pionex
Dear User,
For any issues with your withdrawal, please contact our customer service team at service@pionex.com. Our team will help investigate and resolve your concern as quickly as possible.
DO NOT USE THIS PIONEX US fraud…
DO NOT USE THIS PIONEX US fraud company. They will ask you for drivers license, 2FA, and more then lock you out and KEEP YOUR MONEY! I wish i would have read the reviews below before I attempted to invest my money...total scam artists!
11 December 2024
Unprompted review
Reply from Pionex
Dear User,
If you have problems accessing your account and withdrawing funds, please send your detailed questions to service@pionex.us and the Pionex.US support team will assist you in resolving the issue.
Thank you for your cooperation and understanding.
Unreliable company
Hello, I registered an account and requested KYC verification, and I attached to them all my real official data, as well as a photo of my government ID card, but it was rejected several times. I also attached a photo of my official driver’s license, but it was rejected. They ask me to email the customer support service, and I emailed them several times, but it was rejected. NO Verified by KYC.Well, what do they want from me? I deposit hundreds of dollars in my account until I see that my money has been frozen. The next day, I decided to delete this stupid platform and not engage with this nonsense again. I advise all those who want not to lose their money on this fraudulent platform.
12 December 2024
Unprompted review
Reply from Pionex
Dear User,
We understand your frustration with the KYC verification process and account issues. We take our verification procedures seriously to protect our users and comply with regulations. For this specific situation, please contact service@pionex.com directly. Our dedicated support team there will be able to:
1. Review your specific case details
2. Help resolve your KYC verification issues
3. Address any concerns about your account funds
Please include your account details and previous verification attempts when contacting them to help expedite the resolution process.
Additionally, we want to assure you that we're committed to protecting our users' funds and maintaining a secure trading environment. While the verification process can sometimes be challenging, it's an essential security measure.
Nice experience
I'm pretty new to the platform but got a nice experience. Pretty simple to use, maybe just need a bit more guidance to new investors/traders.
Quick customer support which is nice.
12 December 2024
Unprompted review
They can steal all your money
They can steal all your money. I've changed phone and lost Google authentication, and there is no way to recover. Email and sms verification is not enough. There is a page where you can disable 2F auth. but it gives several fake error messages, so can't complete to send the form. (Surely fakes like counter is still going but says you take too much time on the page, IP connection lost?! (how?) and so on.) After sending it they still have to validate if it's your account even after sms validation...They don't want you to get back access to your account.
Edit: Yes, I've already read that lie. I've started the process half a year ago, then retried recently 1 month ago.
11 December 2024
Unprompted review
Reply from Pionex
Dear User,
We understand your frustration regarding the Google Authentication recovery process and appreciate you bringing this concern to our attention. Account security is paramount to protecting our users' assets, which is why we maintain strict verification procedures. However, we want to ensure you regain access to your account safely and securely.
For immediate assistance with your Google Authentication recovery issue, please contact our dedicated support team at service@pionex.com.
Our support team is specifically trained to handle 2FA recovery cases and will work directly with you to verify your identity and restore your account access through our secure recovery process. We assure you that your funds remain safe in your account throughout this process.
Takes several hours of problem solving…
Takes several hours of problem solving before withdrawal to bank account is possible
9 December 2024
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback. We understand your concern about withdrawal times. Our verification process is designed to protect user assets, but we're constantly working to optimize it while maintaining security.
For assistance with your specific case, please contact our support team at service@pionex.com. We're here to help.
I can’t withdraw my coins is there a…
I can’t withdraw my coins is there a bottom limit ? We’re talking hundreds not pennies or even sell them live
7 December 2024
Unprompted review
Reply from Pionex
Dear User,
Thank you for bringing this to our attention.
We have a minimum withdrawal amount in place for security and network fee considerations, which varies by cryptocurrency. Please contact our support team at service@pionex.com with your specific case details, including the cryptocurrency type and amount, so we can assist you directly. Our team aims to resolve withdrawal issues within 24 hours.
For trading functionality, please ensure your account verification is complete and you have a sufficient balance above our minimum trading thresholds. We're here to help if you need any clarification.
Required experience and knowledge
Support is quite efficient. Although I had a bad experience initially with a bank transfer, they were able to resolve it. Using this app effectively requires some experience and knowledge.
5 December 2024
Unprompted review
Reply from Pionex
Dear User,
We sincerely regret to hear about your negative experience and the loss you've encountered. The security and satisfaction of our users are our absolute priority.
Please contact our support team immediately at service@pionex.com with your transaction details so we can thoroughly review your situation and help resolve this issue.
Our team is available 24/7 to assist you and clarify any questions regarding money transfers on our platform.
Pionex Exhange Experience
Using Pionex Exhange about two months. Their product and customer service are great👍
18 October 2024
Unprompted review
Dont worry about the wallet i figured…
Dont worry about the wallet i figured out it was a move to close the door so the us citizens could get their money out when you kicked up the mandatory level 2 kyc to withdrawals and deposits and i got my money put on time. Now u added spain . Youre dighing your own graves if you dont a(after mica) stand up together once its all wallstreet you wont have qn exchange . Bye bye
4 October 2024
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
Unfortunately, Pionex is unable to provide services to U.S. citizens. However, they can use the account migration function to seamlessly transfer their account and funds to the Pionex.US platform.
Additionally, please note that Pionex is unable to provide services to Spanish residents. For more information about unsupported regions and countries, kindly refer to the article below:
https://support.pionex.com/hc/en-us/articles/5929910517273.
If you have any further questions or concerns, we recommend reaching out to official support via live chat or email at service@pionex.com.
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