Pioneer Revival Reviews 

They are a fraud company!

Haven't received my parcel since 3 months now (ordered in the month of August 2017). There is no COD option and asks for upfront payment. The only thing they will do is reply to your emails saying that their tracking system is getting updated and there is information available at present.

No Stars. This company has ripped off my bank account using my credit card. The bank caught it and now has all of their info. Please be careful with these people.

Placed my order on Aug 23, received ONE of my two items in record time...before Labor Day. Then the bullcrap started.
I contacted customer service to ask where my second item was - specifically because the receipt that came packaged with the first item didn't even make mention of the second item I paid for.
Customer service kindly asked for a week to ensure the item arrived...it didn't. I waited ten days. Then customer service replied with an excuse about the holidays and weekends, it could take "up to a month" for my order to ship. So I waited four weeks. Still nothing. They asked for me to wait one more week, and if the item hadn't arrived by then, they would either send out a new one or give me a refund. Naturally, I waited ten days, no item. I asked them for a refund. Suddenly, they responded saying that the storms that happened consecutively affected my shipping order - except I'd ordered my items a month and a half before any storm hit!

They responded asking me for my name & address so they could send me a new item. That's when I started losing my patience. At this point, TWO months later, I could give less of a crap about the item, I just wanted my money back. After two confirmation emails and a text, no refund. Replied back saying I would be taking legal action, and the money appeared on my bank statement the next week.

People, understand that if they do NOT send you your items, that is THEFT, and you can and SHOULD call your credit card company to file a report with them. You will at least be able to get your money back, and the bank will deal with Pioneer Revival.

I should also point out that while this email - support @ pioneerrevival.com - will respond (albeit in two or three days at a time), you should also reach out to pioneer.revival @ gmail.com

For a minute, I believed their sob story about the holidays and the weather...until I read up their reviews online and realized they're just a bad company, period. Their materials suck, their items are not even that great quality. There are much better online stores out there with much better customer service and better quality items. Do NOT buy from Pioneer Revival. And if you've been afflicted by these people, remember you have options. Call your bank. File for theft. Email them. Demand a refund for your items.

I ordered a 'Summer' Pioneer Watch with a Tropics fave and tan brown band on 11 July. I made several complaints around the fact that they didn't provide me a tracking number and I hadn't received my item in the advised timeframe. I finally received my item 26 October - thats 3 months and 14 days later! I thought this headache was finally over but guess what?!...they sent me the wrong watch!! I then contacted them asking that they send me the correct watch. I understand if be required to send the wrong one back. But I honestly can't be bothered because the cost to send it back is more than what I paid for it originally. What a waste of effort, time and money on my part. Don't buy from this online shop. Customer service is disgusting and you will be disappointed with what you get in the end. Not worth it :(

Honestly if i could give this company zero stars i would. I ordered those wood necklaces at the start of August for a friends birthday and i pretty much just got them. Its bloody October by the way!!

I sent them emails to see where my order was and all they could reply with was it'll be there in a week, well that was absolute Bull****. So i tried again, enquired about my order and got the same thing it'll be there in a week.

So it finally reached a point where the package obviously wasn't on its way and the emails between them and I weren't getting anywhere so i asked for a refund. Mind you that its now been over a month since i ordered from them (so around September) and the package tracker said "Your shipment is confirmed. We've accepted your order, and we're getting it ready"so i presumed the package hadn't been sent yet so i could perfectly request for a refund and they could keep their bloody necklaces. This where i finally got a different reply "Unfortunately your product has already been shipped and we can't cancel the order at this time as you would get a refund and the product. From here we would need you to wait for it to arrive and then ship it back." Okay so all of a sudden this?

It's absolutely absurd that their replies to my emails showed no interest what so ever in my concern for when my package was going to come in, but as a soon as a refund was mentioned my package is suddenly shipped?

Well either way their emails didn't really help speed up the process of me getting my order, nor answer any of my questions. So here we are nearing the end of October and BAM!!! 22nd of October rolls up and here is this dreadful package i have been so excited for! (Note my sarcasm) Lying in a corner of my front porch cause go figure the package barely 3x4cm couldn't fit into my letter box. So why hello there package i'd rather get a refund for, thanks for finally stopping by!!

Things are all good now, got the bloody order 2 months late but thats okay!! Because i love waiting longer than necessary for things to come!! NOT!! Now this is where i go beyond annoyed, my order for two wood necklaces the red one (called 'brave') and the half red, half yellow one (called 'brilliant'). Firstly, came late by over 2 months without any proper explanation for as to why its like this because a "It will be there this week :)" does not in any way or form explain to as to why my orders has to take over 2 months to arrive. Secondly, to arrive at my doorstep dirty and thrown carelessly into a corner of my front porch is unacceptable. And thirdly, for my bloody necklaces to come in a different colour to the ones i ORDERED and PAID for, because last time i checked i ordered a RED and a RED and YELLOW necklace NOT two BLUE necklaces, so thanks!!

So for any online shoppers out new or old please for the love of god stay as far away from this company as possible. Well unless your someone who loves to order something and pay for a different items to come 2 months later.

This is absolutely the worst experience I have had. I ordered necklaces back in August and still haven't received anything. I got a BS email about how the process is simply delayed. I have since responded only to receive no email, no tracking for my purchase, no information about my purchase... nothing.

Will be fighting to get a refund.

This company is a scam. DO NOT BUY ANYTHING FROM THEM. Paid over two months ago and never even received my order!

NEVER SENT THE ITEMS!!!
Don't buy there they are simply thieves!!!

THE WORST SERVICE.
They are very quick to take your order and your money, but after a minth or so, they provide you with a bogus and untraceable China Post Tracking number and leave it at that. It's been two months since my order was placed and I am yet to receive my products, which were meant as a birthday gift a month ago.
Save yourselves the money and the hassle and DO NOT BUY FROM PIONEER REVIVAL.

I ordered my necklace over a month ago now and received word that it shipped the next day. A week ago I sent them an email stating i hadn't received my order and that I would like to cancel since it's been three weeks since they said my product shipped. They emailed back two days later saying that I cannot cancel this order & that it's on its way and should be receiving it soon....

Here we are a week and a half later. Still have not received my order. I emailed again saying I want my money back and that they can keep their necklace. I also stated that I expect this to be handled appropriately this time.

They emailed me back two days later saying this, "Hi there, thanks for your patience. I'm unsure as to why the delay in delivery has happened with your order. Worldwide shipping can result in delayed shipping times unfortunately. We do assure you your product will be there next week at the latest. Let us know when it arrives so we can make sure everything is okay :)

Thanks again
PioneerRevival"

This is unacceptable service especially since I'm "in country" and this would not be "world wide" shipping.

Obviously this still has not been taken care of as clearly I don't want their necklace and I want my money back.

DO NOT ORDER FROM
THIS COMPANY. THEY CLEARLY DO NOT VALUE YOUR BUSINESS AND DO NOT WANT TO GIVE PEOPLE THEIR MONEY BACK WHEN ITS DUE.

Say something back Pioneer Revival.

i made a purchase on 8/20/2017. received an update stating processed on 8/21/2017. no product received by mid September. I emailed them to inquire only to be told that shipments take 11-18 days.
I requested a refund and then i was told in a separate email that my shipment was sent out and that it will be another 11-18 days. when i requested the tracking number, I did not receive one.
I eventually opened a dispute with my credit card company and I am forcing a refund that way. still no product received to date.

UPDATE: This is an edited review of Pioneer Revival. Here are the facts: It took a month and a half to receive only one out of the three items I ordered. The item I received was the resin necklace, and the items I didn't receive were two watches. It's been three months now and I've accepted long ago that I'll never receive them. I didn't have package tracking for the first 4 weeks. When package tracking started working, it was very unintuitive The fact that not all the packages leave from the same place along with the fact that tracking doesn't track all your packages made this service more trouble than it was worth. It's not all bad though, although the good nowhere near makes up for the bad. But to be fair, here are the positives: 1) Customer service - although really short staffed - was always very kind and responded in what seemed like a timely manner considering all the complaints they must have been receiving. 2) I was contacted directly by the owner and offered a full refund for my whole purchase for my troubles. With that in mind, I have to retract my previous statement of calling the business a scam. As far as reviews for the products themselves, the resin necklace was of good quality. Unfortunately, it's a little too small in my opinion and comes with a pre-tied string that wouldn't fit over a child's head - I really don't know why. The only solution is to cut off the string and fit it with one of your own. All in all, It's unfortunate to see such a good concept killed by the business's product distribution method. Hopefully they improve.

Now they said 11-18 business days and it has been passed 30 business days. But I contactcted them about my order not delivering. They told me that there would be a 7 day delay because the high demand for the resin necklace. So pretty much, your not getting scammed. There is just a big delay because these are hand made, and they want them to be perfect. So when a hundred people order these in the same month, there might be a little delay. The reason they are getting a 3 star from me is because they actually responded to my email and told me the situation they were in. The reason they didn't get a higher review is because 1, I don't have my product yet. And 2, they should have told us that there was going to be a delay in the making and shipment of our orders.

UPDATE: My order of two of their wood necklaces has arrived. They are nice and look as good as when I saw them on the website. Although they are smaller than you think. They are only about 2 inches long and half an inch wide. But still very nice.

I didn't receive my items at all and they took my money

Ordered product 6 weeks ago - nothing received, tracking number provided does not work. Similar issue to many others on this review site and others - beware and do not buy from them.

NEVER GOT MY NECKLACE!! YOU GUYS SUCK!!

Ordered a watch from them, had to contact to the customer care a few times because it was a delay for delivery. After a month asked for refund. Didn't receive my watch yet but did receive the refund.