PioneerBathrooms.com Reviews 

349
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Trading as HeatandPlumb.com Bought a tap on 27/09/2025. Black coating flaked off within a year. Retailer ignoring customer service emails and refusing to honour Consumer Rights Act 2015 durability st... See more

Rated 1 out of 5 stars

Bought a gunmetal grey sink tap and with 4 weeks of use it had a noticeable scratch. Advised them tap was not fit for purpose if going to scratch with limited wear and tear. We had been careful with c... See more

Rated 1 out of 5 stars

Ordered a tap, took it out the box once, sent it back all within 14 days, didn't try and fit it, no tools anywhere near it. Charged £14 return cost (outrageous, they insist you use their courier) and... See more

Rated 1 out of 5 stars

AVOID at all costs took our money never received goods. Then denied ever receiving order even though week before they were ‘chasing the courier’ to see when it would be delivered. Luckily paid throu... See more

Company details

  1. Bathroom Remodeler

Information provided by various external sources

Operating out of locations as varied as Cornwall, Middlesex and Cambridgeshire, Pioneer Bathrooms are a leading online retailer in the DIY and home improvement sector. A team of over 25 employees specialise in sales, customer service, website development and logistics - all designed to make your order stress-free. Our safe and secure website is one of the fastest-growing in the industry!


Contact info

1.2

Bad

TrustScore 1 out of 5

349 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(349)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

superb service

all seven items arrived on estimated time and date .all goods well packiged and in top condition, driver very helpful ,,could not be more pleased

24 April 2014
Unprompted review
Rated 5 out of 5 stars

Flushed with success

I ordered some new WC Cistern lever flush handles and both the ordering service and delivery time were perfect. I would certainly use the company again and would recommend to anyone.

23 April 2014
Unprompted review
Rated 1 out of 5 stars

not what expected

We bought a freestanding bath. As we approached the check out, the page automaticly gave us the option to purchase the waste together with the bath tub. We went for it as it looked we can save few pounds if we buy together.
When the plumbers tried to fit the bathroom it turned out that the waste was the wrong type. When I called pioneer to ask them for a replacement, they asked the original back. By then the original pipe was cut as the plumbers tried to work around it and maybe fit it somehow.
All in all I had to order an other one and was fully charged!!! Totally wrong as they should have offered the right waste to begin with!!!!

21 April 2014
Unprompted review
Rated 5 out of 5 stars

would recommend to friends

I ordered a vanitory unit, basin ,tap and waste from this firm and had a great bargain price, with quality goods, and excellent service.

18 April 2014
Unprompted review
Rated 5 out of 5 stars

on-time

Not only was the price affordable, I received it in time as well!

17 April 2014
Unprompted review
Rated 5 out of 5 stars

Nice taps same as our previous ones, all fitted working fine & Nicely wrapped.

We ordered replacement taps as our others were too far gone to change parts and washers. A competitive price and similar style allowed us to order. We searched a few sites but chose Pioneer Bathrooms because of price, style and delivery.
All arrived within 3 days and we're fitted easily by me and these compliment our bathroom suite which looks quite well. The taps were well wrapped in a cotton bag and boxed connectors in the mixer tap boxing and thick individual polythene sleeve for the pillar taps for our basin.
Good service, no problems yet and they look like they've been their already for a while. Very happy!!

17 April 2014
Unprompted review
Rated 5 out of 5 stars

No complaints

No issues what so ever. Arrived on time. Well packaged. Good quality product. Great price. Would use again

17 April 2014
Unprompted review
Rated 4 out of 5 stars

Nice product but delivery could be better

Very pleased with Pioneer Bathrooms and the vanity unit and basin which we ordered however we would not recommend the delivery company - should have checked product before signing to accept the delivery!

17 April 2014
Unprompted review
Rated 2 out of 5 stars

Absolute rip-off

I bought a shower mixer tap and when it arrived it was totally the wrong fitting to what had been advertised. I then called to inquire about the returns procedure and was informed that I had to await a collection pick-up which would cost £5 and then a re-stocking fee of £10. The total amount paid initially was £44.99 so I had to give away that £15 with no assurance that the company would re-imburse the difference back to my bank. It has been one week now!!!
So, No I would not recommend this companies business or customer service.

14 April 2014
Unprompted review
Rated 5 out of 5 stars

Lovely Shower Screen!

We have purchased a walk in shower screen from Pioneer Bathrooms which from what I can see looks fine although unfortunately we are still awaiting the builders to come and install it so it is still in the packaging. However the staff at Pioneer Bathrooms were friendly and helpful, the ordering process on their website was easy to follow and the delivery time was very short so had we ben in a hurry, this would have proven to be a godsend.

31 March 2014
Unprompted review
Rated 3 out of 5 stars

Confusing branding but no other issues

Even the invitation to review the shopping comes from two different merchant brands - pioneer and purity. Image the confusion when shopping - paying in one website, getting confirmation from the other and shipping notification from yet another one. Certainly confusing if you are shopping with few other merchants at the same time on top. Certainly does not help Pioneer to stand out among other retailers. In my eyes this should be the priority issue for the company

31 March 2014
Unprompted review
Rated 4 out of 5 stars

great

The delivery was cancelled on the day but was rescheduled quickly for a saturday. Good product at good price.

30 March 2014
Unprompted review

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