Pinter Reviews 5,267

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product and its quality, highlighting the ease of use and the excellent results achieved. Many people appreciate the straightforward process and the consistently great taste of the final product, often describing it as craft-quality. While the product and its quality receive strong acclaim, opinions on customer service and order fulfillment are more varied. Some consumers report excellent support and quick resolutions, especially when interacting with human agents. However, others mention difficulties with initial AI interactions, slow responses, or issues with order accuracy and delivery.

What people talk about most

Product

Reviewers consistently express satisfaction with the product. Many praise the Pinter system as well-built,... See more

Quality

Users describe positive interactions with quality, consistently praising the robust build of the units and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process of making their own... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the excellent and quick service,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report issues such as hidden charges, missing... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent experience with the Pinter so far! I’m on my third brew using the Pinter system and every one has turned out great. The flavours have been spot‑on and the whole process has been really easy... See more

Company replied

Rated 5 out of 5 stars

Easy to set up and to follow process via the app. Signed up to the 12 delivery with a free printer offer and was surprised to be upgraded to another free Pinter! Also like how you can adjust the del... See more

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Rated 5 out of 5 stars

Health issues meant I had to stop brewing & couldn't order supplies as per my subscription agreement. I reached out to customer service and after a few AI interactions, a real, living, breathing human... See more

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Rated 5 out of 5 stars

Absolutely made up with the deal I got with Pinter, the units are very well built, and could not recommend enough.. I have brew dog hazy Jane and prostmeister for my first brews looking forward to try... See more

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Rated 1 out of 5 stars

Having same experience as other disgruntled customers. Took up their free Pinter offer via CAMRA and that’s when the problems started. Order delayed then half of it turns up. Customer support fro... See more

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Rated 5 out of 5 stars

I had an issue with one fresh press of beer in my order of six. I contacted Pinter and within minutes they resolved my issue. The customer service is excellent and the beer is even better. I'm really... See more

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Rated 5 out of 5 stars

Pinter is fantastic. The beer tastes fresh, smooth, and genuinely craft-quality, and the process couldn’t be easier. Setup is simple, brewing is straightforward, and the end result is consistently gre... See more

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Rated 5 out of 5 stars

Thank you Marlo for your quick and accurate response to my pinter pack packaging issue. Hopefully following your input our pinter packs can remain letter box friendly and not double boxed. Great custo... See more

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Rated 1 out of 5 stars

Absolutely no customer support, made an order, they were out of stock but expected me to pay even more to get my delivery. 24 hours without a response despite me saying I'd cancel my order. Needless t... See more

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Rated 5 out of 5 stars

I have had issues with the app I don't really know why? However after a short period of time the Pinter team got on the case and fixed it for me. I'm now able to use the app as intended 😀 I have dea... See more

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Rated 1 out of 5 stars

Disappointing so far. Original order took over 2 weeks to arrive; 2nd order followed rapidly after with no warning and no promised reminder for me to place the order; impossible to get anyone via... See more

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Rated 5 out of 5 stars

Easy to do.Not like homebrewing of yesteryear! Straight forward instructions. Would highly recommend. Works out with pack proces about £2.50 a pint! Looking forward to tasting my first efforts!

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Rated 5 out of 5 stars

The pinter itself is awesome. I wish there were clear printed instructions especially on the hopper valve and how you can reverse the inner cap to run sanitizer water through that valve. The unboxing... See more

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Rated 5 out of 5 stars

From the initial subscription order process, through brewing now 3 different beers, and through the easy resolution of a problem with one of the brewing docks, Pinter has proven themselves over and ov... See more

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Rated 5 out of 5 stars

First beer I made was exceptionally good. But the second one I messed it up because I turned the vent open and screwed up the brew a little it still turned out good but just didn't have any carbonat... See more

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Rated 5 out of 5 stars

They have totally eliminated the intimidation factor of homebrewing. Directions are clear, concise, and easy to follow, and the finished product tastes great. I tapped my first two brews last night an... See more

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Rated 5 out of 5 stars

Pinter is my source of favorite hobbies. I was so impressed that I got the free brewery deal and turned around and joined their subscription deal and actually got a second brewer. It's become a nice t... See more

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Rated 5 out of 5 stars

Just love the FRESH BREWERY TASTE! Just finished my second brew. First was the OctoberFest was simply outstanding! Then moved to the Winters Slumber. Also a winner. Next up… British Bitter!

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Rated 1 out of 5 stars

Great taste but you need to Handel the leaks, dreadful app, no instructions, a blinkered customer service if they decide to talk to you and its main problem stops pouring if your having more than 3 pi... See more

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Rated 5 out of 5 stars

Had a small issue with the venting cap on my pinter, resulting in a small mess and a lost batch. However, the Pinter folks helped me problem-solve the issue, sent me a free replacement press, and wer... See more

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Rated 5 out of 5 stars

The AI initial response to my email was surprisingly intuitive. Really great customer service when a human picked up the query. The tap was replaced with no qualms. Perfect back brewing now..

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Rated 5 out of 5 stars

This is so easy. No intricate association process. No boiling or adding dry malt to the boil. Easy separation of trub after primary. Just a lot of shaking. Granted, my first beer finishes in 2 days, s... See more

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Rated 5 out of 5 stars

Product came as promised in quality packaging. I opted for the extra pinter promo with 12 months of pinter packs to order. Based on previous negative reviews, I went ahead and tested the app, updated... See more

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Rated 5 out of 5 stars

Had a small issue with the order but everything was sorted and very professional in return it made me more happier to see the customer service and respect giving Great company Especially a... See more

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Rated 5 out of 5 stars

I never thought I would brew fresh beer in my appartment kitchen but here I am. Somewhat affordable, however some of the brews I couldn't even find in local stores, awesome! Now I'm the only one who c... See more

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Rated 5 out of 5 stars

I went to start a brew when I saw one of my packs started fermenting in the bag well before the best by date. I contacted support to ask if it was still safe to use and within 30 minutes they ordered... See more

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Rated 5 out of 5 stars

Great product, great choice of Beer, stout, lager, IPA or Cider, there's definitely a brew there for you!! The app is really useful and the step by step guides are easy to follow. My first brew is o... See more

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Rated 5 out of 5 stars

Been using pinter for over a year now And find all the beers ive tried to be very good i actually had a backlog of packs as i couldnt keep up with the regularity of the subscription But it was... See more

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Rated 5 out of 5 stars

Started withPinter in June 2025. 19 brew since then. many good beers and several greats. As I learn, I'm branching out and experimenting with tweeking Pinter kits/recipes as well as trying my own... See more

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Rated 5 out of 5 stars

I've got brews number 3 and 4 going right now and I can't wait! These Pinter's are incredible and Easy!! Absolutely fantastic Fresh Beer 🍻 on tap ... Just wish they had Pinter Barrels!

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Rated 5 out of 5 stars

Absolutely great customer service. Great service and awesome product. I can see myself being a loyal customer. Any issues that I have had had nothing to do with product just a few computer glitches th... See more

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Rated 5 out of 5 stars

For anyone who has ever entertained the thought of making their own beer, the design and product this ingenious company provides makes your dream come true without prior knowledge or expertise. Truly... See more

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Rated 5 out of 5 stars

A perfect introduction to homebrewing. High chance of success with a reasonable time investment. Also a great way to experience different styles without having to go through a large batch brew proces... See more

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Rated 5 out of 5 stars

I home-brewed beer the old fashioned way years ago. I've hesitated to get back into it due to the hassle factor. I was skeptical of the Pinter at first. How could something this simple work well?... See more

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Rated 1 out of 5 stars

DO NOT PURCHASE ONE. It’s a TRAP!!! Purchased one as a gift. Was sent a second one because they said it was part of the deal. Then immediately got another shipment of the mix. I reached out to say, I... See more

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Rated 5 out of 5 stars

How quick they dispatch, there descriptions about products spot on, good range of products to suit all, ther app is brilliant and is easy to follow .

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Rated 2 out of 5 stars

Albeit I have only received two of the three packages I have no plans of opening nor keeping it… and have requested a return. Too much work and excessive cost involved. Also no apparent low carb alt... See more

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Rated 3 out of 5 stars

Haven’t received ingredients yet so it’s hard to leave a positive review. The pinters look nice but like I said I’ll know more when I receive my ingredients.

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Rated 5 out of 5 stars

Just had my 1st taste and was amazing...so easy to use...clear and precise instructions.. so straight forward. Looking forward to trying other tastes....highly recomend

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Rated 4 out of 5 stars

Overall everything was pretty easy, but there were also some confusing steps. I also was missing one of the beers I ordered and the chatbot kept saying a support agent was joining my support chat, but... See more

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Rated 5 out of 5 stars

The Pinter system does all the heavy lifting in brewing beer. In the past, you had to sanitize all your vessels and equipment, spend hours maintaining a roaring five gallon boil in the kitchen for yo... See more

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Rated 1 out of 5 stars

The ongoing saga, after refunding the bogus subscription that mysteriously appeared out of nowhere. Thank you. I am now fighting to clarify whether two actually means three, whilst the terms of the... See more

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Rated 5 out of 5 stars

I received as a gift and approached the Pinter as a possible gimmick that maybe wouldn’t compare to bar draft beers. Thankfully I was proved wrong. If you follow the simple instructions (that... See more

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Rated 5 out of 5 stars

Well, let's see...my first brew failed. BUT THAT WASNT PINTERS FAULT. I messed up, I missed a step, and I paid for it by a lost brew. However, even with the brew failing, it still tasted good for a fl... See more

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Rated 5 out of 5 stars

I got an email today that my Pinter order of beer brews was shipping today. Upon looking at the order, I saw that these were two beers that I had already purchased and I wanted to try something new s... See more

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Rated 4 out of 5 stars

My Pinters arrived well packed and I was easily able to track their shipping progress to my home. The only negative, huge for a retired disabled vet, my property gate was welcomingly open, but the d... See more

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Rated 5 out of 5 stars

Customer service has sit there self with a very high bar. Their integrity is bar none. You can tell that they really care and are very sincere in the success of what they do. I hope to continue using... See more

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Rated 5 out of 5 stars

It is fun. I know it isn't traditional home brewing and there aren't many opportunities to try different recipes but it is fun, doesn't need loads of kit and the beer tastes good

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Rated 1 out of 5 stars

Avoid, do not belive in enything. Order on ofert one device and should get second free of charge if I subscribe to order so meny beers per month. Didn't recive enything, and on order status... See more

Company replied

Rated 5 out of 5 stars

Thanks to Jason for sorting the refund out promptly for an order that I had forgotten to cancel (I have a kit I haven’t used yet!), very much appreciated!!

Company replied


Company details

  1. Brewing Supply Store

Written by the company

Through our innovation, we’ve created a better, more sustainable way to enjoy Fresh Beer


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

After some concerns with my 1st brew…

After some concerns with my 1st brew and challenging the flavour, I had very positive support from Pinter.
I was sent a replacement straight away and am very optimistic. The other brew that I bought at the same time which takes longer to make, I’ve given additional time and have sampled a little of that and am very pleased. I’m looking forward to trying the replacement in the next week or so .

3 March 2026
Unprompted review
Pinter logo

Reply from Pinter

Hi Darren,

Thank you for sharing your experience. We understand how disappointing it can be when a brew doesn't quite meet expectations, so we're really pleased our team was able to support you quickly and provide a replacement.

It's great to hear that your other brew is coming along well and that you're happy with the results after giving it a bit more time.

We hope the replacement is a perfect match for you, and we truly appreciate your patience and support. Cheers!

-The Pinter Team

Rated 5 out of 5 stars

Good company and quick shipments of…

Good company and quick shipments of your orders.
A staff that works with you

17 March 2026
Unprompted review
Pinter logo

Reply from Pinter

Hi Michael,

Thank you for your feedback. We're really pleased to hear you've had a positive experience with our quick shipping and supportive team.

Working closely with our customers is very important to us, so it's great to know that it came through in your experience. We truly appreciate your support. Cheers!

-The Pinter Team

Rated 5 out of 5 stars

Leaking Pinter

My Pinter developed a small leak around the hopper port. I reached out to the company and they were amazing. The support/customer service was beyond all expectations. They were swift, supportive, helpful and extremely professional. Best service support ever!!

17 March 2026
Unprompted review
Pinter logo

Reply from Pinter

Hi Jerry,

Thank you for sharing your experience. We're sorry to hear about the leak around the hopper port, but we're really pleased our team was able to step in quickly and support you.

It's great to know you found the service swift, helpful, and professional. That's exactly the level of support we aim to provide.

We truly appreciate your kind words and your support. Cheers!

-The Pinter Team

Rated 5 out of 5 stars

Great unboxing fun and easy always…

Great unboxing fun and easy always gonna have beer now

16 March 2026
Unprompted review
Pinter logo

Reply from Pinter

Hi there,

Thank you for the great review!

We’re glad you enjoyed the unboxing and found the whole process fun and easy. Sounds like you’ll never be short of beer again! Happy brewing, and thanks for being part of the Pinter community!🍻

- The Pinter Team

Rated 1 out of 5 stars

Not good…

I was not particularly impressed by the beer and I’m annoyed by the customer service who said if I wanted to cancel my subscription then I would have to “Cancel now by paying the Deferred Hardware Charge of £168. I can generate the invoice and process your cancellation once the fee is paid. You won’t be billed for any future subscription orders”.

Fresh beer? It gave me the squits.. £168 is not a price I can afford either..

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy to make fresh tasty beer.

16 March 2026
Unprompted review
Pinter logo

Reply from Pinter

Hi there,

Thank you for the great review!

We're really pleased to hear you're enjoying making fresh, tasty beer with ease. That's exactly what it's all about.

Happy brewing, and thanks for your support!🍻


- The Pinter Team

Rated 1 out of 5 stars

Surplus to need

This arrived out of the blue - I stkm have 4 other packs to use up before getting round to this one - you may recall the difficulty you had resupplying a damaged docking station wh held up my production for months

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Customer service was very good

Customer service was very good helping to diagnose my problems and giving advice.

13 March 2026
Unprompted review
Pinter logo

Reply from Pinter

Hi Gavin,

Thank you for the great review!

We’re really pleased to hear our team was able to help diagnose the issue and provide useful advice. It’s great to know the support made a difference. If you ever need anything else, we’re always here to help.🍻

- The Pinter Team

Rated 1 out of 5 stars

Poor customer service wrong item send

I contacted you to say I had received an email telling me my order was ready to send when I hadn't ordered anything yet. You told me on the 9th March that my issue had been resolved and confirmed that the repeat of my last order had been changed to 2 x different beers. I came back from being away last week to find you had delivered the same beers as the last one. I do not want these and would appreciate it if you can give me details for sending it back.
I have to say that so far I'm not very impressed with the quality of your customer service.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Just received my co pinter and can't…

Just received my co pinter and can't wait to start brewing, delivery was rapid.

16 March 2026
Unprompted review
Pinter logo

Reply from Pinter

Hi Peter,

Thank you for the great review!

We’re glad to hear your Co-Pinter arrived quickly and that you’re excited to get started. Brewing two batches at once is a great way to explore more flavours. Enjoy your first brew, and happy brewing!🍻

- The Pinter Team

Rated 5 out of 5 stars

Happy customer.

So far every single interaction I have had with any member of their team has been brilliant. Timely reply and any issue I've had has been resolved quickly. So far nothing but good jobs from the entire team.

10 March 2026
Unprompted review
Pinter logo

Reply from Pinter

Hi there,

Thank you for the fantastic review!

We’re really pleased to hear that every interaction you’ve had with the team has been a positive one. Providing timely and helpful support is so important to us, so it’s great to know we’ve been able to resolve any issues quickly for you.

We truly appreciate your kind words. Thanks for being part of the Pinter community!🍻


- The Pinter Team

Rated 5 out of 5 stars

The beer is very easy to brew and…

The beer is very easy to brew and tastes great.

14 February 2026
Unprompted review
Pinter logo

Reply from Pinter

Hi Jolyon,

Thank you for the great review!

We’re delighted to hear you’re finding the brewing process easy and enjoying the taste of your beer; that’s what it’s all about. Happy brewing, and thanks for being part of the Pinter community!🍻


- The Pinter Team

Rated 5 out of 5 stars

Very great quality easy-to-use

Very great quality easy-to-use

16 March 2026
Unprompted review
Pinter logo

Reply from Pinter

Hi Rocky,

Thank you for the great review!

We're really pleased to hear you're enjoying the quality and finding the Pinter easy to use. Happy brewing, and thanks for your support!🍻

- The Pinter Team

Rated 5 out of 5 stars

Everything arrived promptly and in…

Everything arrived promptly and in perfect condition, my very first 10 pints of Irish cream stout is now brewing and I can't wait!

14 March 2026
Unprompted review
Pinter logo

Reply from Pinter

Hi David,

Thank you for the great review!

We’re really pleased to hear everything arrived quickly and in perfect condition. Your first Irish Cream Stout brewing is an exciting start. We hope the wait is well worth it!

Enjoy the process, and we’d love to hear how your first batch turns out. Happy brewing!🍻

- The Pinter Team

Rated 5 out of 5 stars

For my first ever experience of brewing…

For my first ever experience of brewing my own beer, this a really great experience. Instructions are easy to follow, just take your time going through each step. And then after a couple of weeks, you're left with a beer that actually tastes really really nice! Cannot wait to try a different beer!!

16 March 2026
Unprompted review
Pinter logo

Reply from Pinter

Hi Steven,

Thank you for the wonderful review!

We're thrilled to hear your first brewing experience has been such a positive one. Taking your time with each step really does make the process smooth, and it's great to know the result was a beer you truly enjoyed.

We hope you have just as much fun exploring the other brews available. Happy brewing!🍻


- The Pinter Team

Rated 5 out of 5 stars

They are the and I really love making…

They are the and I really love making my own beer

15 March 2026
Unprompted review
Pinter logo

Reply from Pinter

Hi there,

Thank you for your feedback. We're really pleased to hear that you're enjoying the experience and love making your own beer.

That's exactly what we hope Pinter brings to people—an easy and enjoyable way to brew at home. We truly appreciate your support. Cheers!

-The Pinter Team

Rated 5 out of 5 stars

Having a great time brewing with my…

Having a great time brewing with my pinter 3. Every beer tastes great, easy to follow instructions using the app could not be any more simple.
Had an issue with one of my brewing docks, which was resolved in a matter of hours using customer service who sent me a replacement straight away.
A good tip, get two pinters so you always have one brewing and one conditioning/tapped.

15 March 2026
Unprompted review
Pinter logo

Reply from Pinter

Hi Paul,

Thank you for sharing your experience. We're really pleased to hear you're enjoying brewing with your Pinter 3 and that the app has made the process simple to follow. It's great to know the beers have been turning out well, too.

We're also glad our team was able to resolve the issue with your brewing dock quickly and get a replacement sent out so you could keep brewing without much interruption.

And that's a great tip about having two Pinters on the go. It certainly helps keep the brews flowing. We truly appreciate your support. Cheers!

-The Pinter Team

Rated 5 out of 5 stars

The easy use and simple ordering of the…

The easy use and simple ordering of the product. The shipping was fast and the equipment is quality. The app is easy to use and instructions easy to follow. If you want to become a Brewer pinter is the only way to start.

4 March 2026
Unprompted review
Pinter logo

Reply from Pinter

Hi Francis,

Thank you for sharing your experience. We're really pleased to hear that the ordering process was simple, shipping was fast, and that you're happy with the quality of the equipment.

It's also great to know the app and instructions have been easy to follow and have helped make the brewing process straightforward.

We truly appreciate your recommendation and your support. Cheers!

-The Pinter Team

Rated 5 out of 5 stars

So let me just say I got my Pinter on…

So let me just say I got my Pinter on yesterday. While walking out to work it was there on my front porch 2 boxes. I was so excited because honestly I thought it was a scam!!!! I’m so excited on seeing how it works I will definitely be using for the upcoming college and pro football season in the house when we have our small get togethers . I picked the hard cider 🍺 because I love it during the hot summers when it’s nice and cold

15 March 2026
Unprompted review
Pinter logo

Reply from Pinter

Hi Homemaker,

Thank you for sharing your experience. We're really pleased to hear your order arrived safely and that the excitement of receiving your Pinter lived up to expectations. It's completely understandable to be a little skeptical at first, so we're glad everything arrived as it should.

It sounds like you've got some great plans for it as well, especially with the upcoming football season and small get-togethers at home. Hard cider is a great choice, particularly for warm summer days when it's served cold.

We truly appreciate your support and hope you enjoy the brewing process and the finished drink just as much. Cheers!

-The Pinter Team

Rated 5 out of 5 stars

This is the easiest way to brew your own delicious beer

This is the easiest way to brew your own beer that actually tastes good. It’s got simple instructions. Customer service responds immediately and is very friendly and helpful. 10/10 for sure.

15 March 2026
Unprompted review
Pinter logo

Reply from Pinter

Hi Ian,

Thank you for the fantastic review!

We're delighted to hear you're finding Pinter an easy way to brew great-tasting beer and that the instructions have been simple to follow. It's also wonderful to know our support team has been helpful and responsive.

We really appreciate the 10/10 and your kind words. Happy brewing!🍻


- The Pinter Team

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