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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, most reviewers were let down by their experience overall. Many people found the website and app to be riddled with issues, citing a poor user experience and frequent technical problems like chat getting stuck. Customers also expressed significant dissatisfaction with the prevalence of unauthentic profiles and users engaging in misleading behavior, making it difficult to find genuine connections. The payment system was also a point of contention, with some feeling they had to pay just to discover the site's shortcomings. Some people also felt that the site lacked proper moderation, leading to an abundance of inappropriate content and profiles that did not align with the platform's stated purpose. Reviewers frequently mentioned encountering profiles from foreign countries and individuals who quickly tried to move conversations off the platform or make suspicious financial requests.

What people talk about most

Website

Reviewers highlight negative aspects of the website, expressing significant dissatisfaction. Many customers... See more

User experience

Users describe negative interactions with the user experience. Many reviewers report a high number of fake... See more

Social media

Customers had negative experiences with social media. Many reviewers consistently report that the platform is... See more

Application

Reviewers express significant negative feedback about the app. Many consumers describe it as a "misleading... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report issues related to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This site is 90% scammers from Africa using stolen photos most of the photos are from porn sites people in the military, models and they are using men photos as well. This site has turned into a soft... See more

Rated 1 out of 5 stars

Very poor user experience. Web app chat gets stuck all the time, iPhone app unavailable. Virtually no check of member profiles - numerous reused or inappropriate photos, verification via ID or e... See more

Rated 1 out of 5 stars

You make a complaint of a real scammer to report them so they don’t fraud others yet pinkcupid supports their side? Their complaint desk is all bots as they respond in one second explaining we can’t r... See more

Rated 1 out of 5 stars

This is the BIGGEST fraud dating app EVER. So many 'likes' from ridiculously younger girls, its creepy! I have similar experience to others. Exchanging messages, move over to Whatsapp, promised a Face... See more


Company details

  1. Dating Service

Information provided by various external sources

PinkCupid is a leading lesbian dating site, helping thousands of lesbian singles find their match. As a large online lesbian community, we are one of the most trusted places for women to connect, fall in love and get to know each other. Whether you're looking for a friend or the love of your life, find them a fun and secure environment on PinkCupid.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

200 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Just another site not suitable for gay women :(

Right, I reckon this is an issue with many dating sites for queer women and to all the gay women out there, I am so, so sorry. You deserve much better and you will find the right woman eventually just hang in there. As a lesbian I wanted to find another woman on Pinkcupid so I thought I would give the site a try. Despite it clearly stating on my profile that I am a lesbian looking for another female I still get my profile viewed and liked by men (barf) which I literally want nothing at all to do with. Its disgusting and makes me incredibly uncomfortable. Its a good job I didn't pay for an upgrade!

24 April 2022
Unprompted review
Rated 5 out of 5 stars

This site is helpful to meet beautiful…

This site is helpful to meet beautiful young ladies, hopefully I will find the woman of my dreams, thanks Pink Cupid 💘

29 March 2022
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello,
Thank you for the positive rating! We wish you the very best in your search for love.

Rated 1 out of 5 stars

Very unsafe site!

Very unsafe site!
New profiles are clearly not vetted before becoming visible because there are so many male profiles lately when males are supposedly not permitted at all. Customer service just advises you to hit the report button…. why should we do your job for you?! Why don’t you check new profiles before allowing them on? It’s not rocket science!
The site is now international, what’s the point in that, shall we just jump on a plane to grab a coffee to meet someone? Unbelievably stupid!
So many profiles show women completely unclothed, another supposedly not allowed rule but after reporting they are still on there.
This used to be a safe respectable site, not any more, far from it!

25 March 2022
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello,
Sorry to hear you had a bad experience. We have a zero-tolerance policy for non-genuine users on our sites and have invested heavily in both automated systems and human moderation to catch bad actors. We review each profile and take action accordingly.

Rated 5 out of 5 stars

Up to now

Up to now, I've had a good experience and it's quick.

17 March 2022
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello,
We are really glad that you like our app. Your support and voice are very important to us.

Rated 4 out of 5 stars

I feel very comfortable using the app

I am looking to explore new things and experiences. I am very loving and fun 😊
Trying to live my best life ❤️

5 March 2022
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello,
Thank you for the positive rating! We hope you continue to enjoy using our app in your search.

Rated 2 out of 5 stars

This dating site is riddled with…

This dating site is riddled with scammers. So easy to pick as most women will not approach another woman with "hey baby" unless trust has been established. I had someone supposedly in the east coast usa, saying good day at 8:50 pm east coast time. Them the classic, I will like to chat out of the site as I am not here all the time---please. I paid but cancelled renewal, I hope they honor that.

10 February 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT WASTE YOUR TIME OR YOUR MONEY.

DO NOT WASTE YOUR TIME OR YOUR MONEY.. THIS IS NOT REAL . EVERYTHING IS FAKE. I SEND MANY MESSAGES , MANY LIKES , NEVER RECEIVED A SINGLE RESPOND . I JUST RECEIVED WOMAN THAT NOT MATCH WITH ME . BECAUSE OF THAT I DONT TRUST ANY OF THIS SITES. EVERYTHING IS SCAM !!!

10 February 2022
Unprompted review
Rated 1 out of 5 stars

Like every dating app/site this is…

Like every dating app/site this is 99.9% scammers. If a pretty woman messages just ignore it because it’s a scammer. I’m a pretty woman looking for a woman how come I can’t find another real person like me on here. Every and I mean every one who has contacted me has been a scammer 99% and women I’m not interested in 1%. But it’s the same on every single site. Scammers have ruined dating apps. They are useless and depressing. I’ve only been on them for about 2 months. But that is still 2 months that I have not talked to a real woman yet. Very disappointing and discouraging app.

29 January 2022
Unprompted review
Rated 2 out of 5 stars

Report

I would like to report about a lady aged 43 who lives in Exeter. I spoke to her because her name is the same as one of mine (Louise) and she was being rude as she was saying 'I suppose you are ignoring me because you are registered blind." I am registered blind but I am also a human being. I would also like to mention about another lady who also lives in Exeter,Tina, and I think she is 39 years, she said she was a chef, she was rude and also is a fake. I was talking to her before Christmas and then after Christmas there was no response. Before Christmas she did say that she would come and visit me and from then on she just ignored me. I don't know if there is anything that can be done but I am a bit annoyed because I did not do anything to upset her or anyone else. Thank you for your help. Kind regards, Viv Morgan

11 January 2022
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello,
We are sorry that you have encountered non-genuine members on our app. Our fraud prevention team works 24/7 to remove non-genuine profiles. However, in order to take immediate action against this member, we need you to send us a copy of the evidence that you believe is offensive to www.pinkcupid.com/en/help/helpdesk

Rated 1 out of 5 stars

This is a joke

I cannot even view any messages from other people. This is a joke. Love shouldnt be for sale. You can have vip and verified profiles but let the poor lesbians actually connect with each other, the world is so unforgiving as it is.

28 December 2021
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello,
Only one member has to be a paid member to communicate, not both. As a standard member, you can still enjoy numerous benefits such as sending interest to other members and communicating with paid members. We wish you the very best with your search for love. Please contact www.pinkcupid.com/en/help/helpdesk if you have any further concerns.

Rated 4 out of 5 stars

Not going anywhere???

10 December 2021
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello,
We sincerely apologize our app has not met your expectations. If you have any specific concerns we would love to help you with them. Please contact us at www.pinkcupid.com/en/help/helpdesk

Rated 5 out of 5 stars

10 stars 🌟

This site is very helpful just want to thank you all for the help and the most of all the love what a wonderful site this is I have meet some wonderful people on this site again thank you to the staff of this site💚🧡💙🤎

5 December 2021
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello,
Thank you so much for taking the time to leave us this amazing review.

Rated 3 out of 5 stars

So far so good

My experience with this app is still new.. I haven't even gotten to look at any profiles to be able to give you an accurate post

26 November 2021
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello,
If you like the app, please give us more stars. Also, let us know if you have any suggestions for improvement at https://www.pinkcupid.com/en/help/helpdesk.

Rated 4 out of 5 stars

It nice that to begin you can atleast…

It nice that to begin you can atleast talk with some members who have already upgraded

22 November 2021
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello,
Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :)

Rated 2 out of 5 stars

Be Careful of the fakes! And check your billing!

I've met some nice woman on this site who have messaged me but most are not in my state or country.
Most of my messages have been from women from poorer foreign countries and are 30-35 years younger than me despite my requesting matches for women in their 50 and 60's. I have encountered one confirmable fake woman who wanted to text me soon after she messaged me. I fell for it and gave her my telephone number and it ended up that she texted me with 3 different telephone numbers-explaining she lost her phone. I tried to call her and the numbers were out of order. I researched her online and the company she said she owned didn't exist and she didn't exist either.
Be careful- I think this site has many fake women using it. I must say I have met several nice and interesting woman but most are not in the geographic range close enough to have a physical date.
I did report the woman who is a fake with multiple discontinued telephone numbers to Pinkcupid but have not heard the results of the investigation they said they were going to make.
Also, I tried to get a refund and it turns out that they won't let me. They said I had signed up and paid for a year and I only had signed up for several months. I also discovered that Pinkcupid had signed me up for automatic renewal which I was unaware of and did not give permission for them to do so. So be careful of this also!

20 November 2021
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello,
We are sorry that you have encountered non-genuine members on our app, we have zero tolerance toward these members. Our fraud prevention team works 24/7 to remove non-genuine profiles. If you would like to report a member, please submit a ‘report abuse’ form or contact us at www.pinkcupid.com/en/help/helpdesk.
For convenience, we automatically renew your membership shortly before it expires so you can continue to use your premium membership without interruption. You may opt-out of auto-renewal at any time in your billing settings at least 48 hours before your membership is due to expire. Please contact www.pinkcupid.com/en/help/helpdesk for further help.

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