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PinkCherry Canada Reviews 968

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the efficient and discreet delivery service, often noting that products arrive quickly and well-packaged. Many people appreciate the competitive pricing and frequent deals, making their purchases feel like a good value. The wide selection of products is also a significant highlight, with consumers finding everything they need and discovering new items. However, some customers experienced issues with product quality, with items occasionally arriving damaged or ceasing to function shortly after purchase. There were also instances where orders were incomplete or incorrect, and a few people expressed dissatisfaction with the packaging of certain recent orders, finding it less discreet than expected.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers praise the wide selection, competitive... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the high quality of products, noting... See more

Price

People report positive experiences with price, often highlighting competitive pricing, sales, and discounts.... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My order was exactly what I expected, as per the website description. What I didn't realize is that the quality of the item was far superior to what I've ordered from other suppliers. Shipping came th... See more

Company replied

Rated 4 out of 5 stars

Generally great prices (sales on all the time) compared to local stores. Shipping is prompt and quick. I do wish they had more elaborate filtering when searching for toys (materials,sizes, diameters... See more

Company replied

Rated 4 out of 5 stars

Very happy with the mystery box—my partner and I had a lot of fun opening it. Good variety in the products, the only one that I didn’t find very fitting was an exact replica pocket p***y, doesn’t se... See more

Company replied

Rated 4 out of 5 stars

Pink Cherry has great products; there's always great deals. There's a lot of variety; I've been able to find everything I was looking for and discovered new products. The one time I had an issue with... See more

Company replied


Company details

  1. Sex Toy Store
  2. Erotic Clothing Store
  3. Lingerie Store
  4. Underwear Store

About PinkCherry Canada

Written by the company

PinkCherry is a Canadian-owned online sexual health and wellness retailer, with an unwavering mission to make sexual wellness more accessible, affordable, and discreet. We're committed to offering you the best deals and prices. Because everyone deserves pleasure. We're committed to providing exceptional customer experiences. If you have any concerns about products or your order, please contact our Customer Service team at cs@pinkcherry.ca

Since 2007, PinkCherry has offered an extensive selection of pleasure products, intimate essentials, and wellness accessories curated for every body. From best-selling toys like vibrators, male masturbators, dildos, lingerie, and couples toys to wellness products like lubricants and kegel tools, our collection contains thousands of options thoughtfully sourced from global brands and innovators.

We believe sexual wellness should feel empowering, not intimidating. That’s why we prioritize body-positive messaging, education, and judgment-free shopping. Whether you’re discovering something new, reconnecting with a partner, or simply treating yourself, we’re here to make the experience seamless from click to delivery. The PinkCherry Rewards loyalty program also rewards you for exploring, while our expert-curated promotions make indulging a little more exciting (and a lot more affordable).

With fast, discreet shipping across Canada for all orders over $59 and a 100% secure checkout experience, PinkCherry Canada is the destination for all things sexual health and pleasure.

Everybody Deserves Pleasure

Written by the company

Discreet Shipping & Billing
We believe your sexual wellness journey is personal. That’s why every order is shipped in completely discreet packaging. A plain brown box with no revealing details on the outside.
Competitive Pricing
Pleasure should be accessible, not exclusive. We’re committed to offering competitive pricing every day, so you can shop with confidence. And if you find a better price elsewhere, our 33-Day Price Match Guarantee has you covered.

Contact info

Save Up to 80% Off Clearance

Discover the best deals on sex toys, vibrators and more on PinkCherry.

4.2

Great

TrustScore 4 out of 5

968 reviews

5-star
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Rated 5 out of 5 stars

Ordering is easy and shipping is quick…

Ordering is easy and shipping is quick and discrete.

24 February 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

We're happy to hear that ordering was easy and shipping was quick and discreet. Thank you for your positive feedback; we appreciate it!

PinkCherry
Customer Service

Rated 1 out of 5 stars

Husband didn't like the experience as…

Husband didn't like the experience as the device was too aggressive (even on a lower setting).

1 March 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

We appreciate you sharing this. We're sorry your husband found the device too aggressive, even on a lower setting. We'll review this feedback.

We will be in contact shortly with a resolution

PinkCherry
Customer Service

Rated 4 out of 5 stars

The ordering is great come right away i…

The ordering is great come right away i just messed my clone my willy thing and was hoping I oukd get a another one

26 February 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Noah Olmstead,

We appreciate your order and are glad it arrived quickly. We're sorry to hear you had trouble with your purchase, and we'll see how we can assist you further.

We will be in contact with you shorty

PinkCherry
Customer Service

Rated 5 out of 5 stars

highly recommend

Ordered several times and it's always a fast, discrete delivery of quality products. Had to contact customer service once for a minor issue and it was settled within hours. Overall fantastic experience

20 August 2025
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Reply from PinkCherry Canada

M.F.,

We're happy to hear that you consistently receive fast, discrete deliveries of quality products. We're also glad our customer service resolved your issue quickly. Thank you for your fantastic feedback!

PinkCherry
Customer Service

Rated 3 out of 5 stars

The vibe lost it’s zest…

The service and delivery were flawless but the product stopped taking a charge within 1 month

24 December 2025
PinkCherry Canada logo

Reply from PinkCherry Canada

Alan Phyllis,

We appreciate your feedback. We're sorry the product stopped charging after a month. We will look into this issue to ensure our products meet expectations.

We will reach out to you promptly.

PinkCherry
Customer Service

Rated 5 out of 5 stars

My first stroker

The packaging was very discrete. My family had no idea what was inside. 😋. Delivery was super fast as well within 24 hrs!! The company was happy to promptly answer all of my questions before I did the big purchase. The product itself was a rechargeable Bluetooth stroker. It was even 50% off. A great deal. My first stroker ever and I must say I’m very happy with my purchase. So is my partner that has access through the app.
I will be a repeat customer.

5 March 2026
Unprompted review
PinkCherry Canada logo

Reply from PinkCherry Canada

Gman,

We're happy to hear that you had a positive experience with our discrete packaging and fast delivery. We're also glad that we could answer your questions promptly and that you are happy with your purchase. Thank you for your feedback; we appreciate it.

PinkCherry
Customer Service

Rated 4 out of 5 stars

Highly recommend

Pink Cherry has great products; there's always great deals. There's a lot of variety; I've been able to find everything I was looking for and discovered new products. The one time I had an issue with a product, they refunded me almost immediately. Great customer service so far!

5 October 2025
PinkCherry Canada logo

Reply from PinkCherry Canada

Ashley Gagné,

We're happy to hear that you appreciate our product variety and deals. It's great to know you found what you were looking for and discovered new products. We're also glad our customer service met your expectations with the prompt refund. Thanks for your feedback!

PinkCherry
Customer Service

Rated 4 out of 5 stars

Great quality and fast shipping

My order was exactly what I expected, as per the website description. What I didn't realize is that the quality of the item was far superior to what I've ordered from other suppliers. Shipping came through in discreet packaging and even I wasn't fully aware of what it was until I remembered what I had ordered. Their selection is vast, and they made pricing and shipping easy because they are Canadian. And shipping from within Canada means no duties, tariffs, or other fees having to be paid on top. I would happily order from Pink Cherry again. There are always deals and discounts and their selection is vast. Highly recommended.

28 November 2025
PinkCherry Canada logo

Reply from PinkCherry Canada

CKL,

We're happy to hear that your order met your expectations and that you were pleasantly surprised by the quality and discreet packaging. We appreciate your positive feedback regarding our vast selection, pricing, and Canadian shipping. It's great to know you would order from us again!

PinkCherry
Customer Service

Rated 5 out of 5 stars

Products were exactly as described and…

Products were exactly as described and shipping was fast as always, this is my go to site.

5 February 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Shane.,

We're happy to hear that the products met your expectations and that you received them quickly. Thank you for making us your preferred site; we appreciate it!

PinkCherry
Customer Service

Rated 4 out of 5 stars

Generally great prices (sales on all…

Generally great prices (sales on all the time) compared to local stores. Shipping is prompt and quick. I do wish they had more elaborate filtering when searching for toys (materials,sizes, diameters lengths etc)

2 February 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

CL Mail,

We're happy to hear that you find our prices and shipping satisfactory. We appreciate your feedback regarding the filtering options. We'll consider this as we work to improve our customers' shopping experience. Thanks for your review!

PinkCherry
Customer Service

Rated 5 out of 5 stars

Quick delivery and good quality products

Quick delivery and good quality products

26 February 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Kenny Bee,

We're happy to hear that you received your order quickly. We appreciate your feedback on our products' quality.

PinkCherry
Customer Service

Rated 5 out of 5 stars

Fast and discreet service

Fast and discreet service

10 November 2025
PinkCherry Canada logo

Reply from PinkCherry Canada

Ryan Klimchuk,

We're glad you found our service prompt and private. Thank you for your positive feedback; it means a lot to us.

PinkCherry
Customer Service

Rated 5 out of 5 stars

Great fast shipping

Great fast shipping, tracking and delivery, great product, good quality.I was very happy

7 January 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

A.,

We're happy to hear that you had a great experience with our fast shipping, tracking, and product quality. We appreciate your positive feedback!

PinkCherry
Customer Service

Rated 5 out of 5 stars

Great selection

Great selection, timely delivery, product descriptions are accurate.

23 February 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Nikki,

We're happy to hear that you had a great experience with our selection, delivery, and product descriptions. Thank you for your positive feedback!

PinkCherry
Customer Service

Rated 4 out of 5 stars

Decent price so you can try a variety

Decent price so you can try a variety

15 January 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Bb,

We appreciate you trying our variety of products at a good price. We're glad that you found value in exploring our range.

PinkCherry
Customer Service

Rated 2 out of 5 stars

Would noy recommend

Things are not as advertised or values are overstated. Poor customer support and experience.

27 February 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

JK,

We appreciate your feedback and are sorry that your experience did not meet expectations. We'll review your comments to improve our customer support and advertising.

We will be in contact shortly

PinkCherry
Customer Service

Rated 4 out of 5 stars

EASY WITH PINK

Very easy to order online , was fast and everything was there , not bad prices especially with a coupon which you can find online.
Would definitely recommend

24 February 2026
Unprompted review
PinkCherry Canada logo

Reply from PinkCherry Canada

Amanda,

We're happy to hear that you found ordering online easy and fast, and that you received everything you ordered. We appreciate your recommendation and are glad our prices, especially with a coupon, worked for you.

PinkCherry
Customer Service

Rated 5 out of 5 stars

I love the fast deliver and discreet…

I love the fast deliver and discreet packaging. The products are amazing.

26 February 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Satisfied Customer,

We're happy to hear that you had a great experience with our fast delivery and discreet packaging. Thank you for your positive feedback on our products!

PinkCherry
Customer Service

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