I had a long chat with Keelan, and he was absolutely amazing. He patiently walked me through everything, explained the process clearly, and genuinely cared about helping me. Truly one of the most help... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The call was efficient with virtually no wait time. My customer service agent, Chris, was very detailed, thorough and helpful. I had a lot of questions and he took the time to not only answer all of t... See more
Company replied
I recently spoke with a member of your customer service team named Chris, and I want to commend him for his excellent support. He answered all of my questions clearly, took the time to make sure I u... See more
Company replied
Spoke to Chris in customer support, and to say he was pleasant and extremely efficient and helpful would be an understatement. I emailed him with a slight issue I had and literally 10 minutes later he... See more
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Energy Equipment and Solutions
- Green Energy Supplier
- Solar Energy Company
Written by the company
At Pinergy we believe in change. We believe in treating energy with respect. We believe that each of us has a part to play in creating a sustainable energy future. Pinergy was founded with a simple goal — to make a difference in the energy sector. Over time, we have grown to become Ireland’s leading authority on smart energy technology. Today we supply 100% renewable energy and sector-specific insights to thousands of businesses and homes across Ireland.
Contact info
Dublin 4, Ireland
- 0818 363 749
- customerservices@pinergy.ie
- pinergy.ie
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good experience
Good experience , Also Thanks to Melisa from Customer Services for providing support.
23 September 2025
Unprompted review
Reply from Pinergy
Hey Ire
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a good one. I'll be sure to pass on your feedback
Thanks
Tara
Shoddy company with hidden price increase and charges to exit contract
I tried to join online (website). After entering my card details correctly twice, I was told that I had entered them incorrectly and I would have to phone.
Probably a good thing, as when I did phone, I had to go through all my details again. When being read the terms and conditions, it was made clear to me that I was locked in for 12 months and that Pinergy had the right to increase prices within that 12 months, but I would still have penalties to leave. When I pressed on this, I was then informed that the rates I had been quoted would be increased in 20 days' time. If I hadn't have specifically asked, I would not have found that out.
Given that it typically takes 14 days to switch supplier, it seems poor business practice to quote a rate that is going to increase in 20 days.
Combining a variable rate tariff, lack of transparency about a planned price increase in 20 days' time, and a fixed term contract with charges to exit, does not describe a company that I would do business with.
23 September 2025
Unprompted review
Reply from Pinergy
Thanks for your feedback Dan, that’s a great suggestion. We’ve now updated our sign up page to clearly note upcoming price changes. Thank you.
Customer service representative was great
Customer service representative I spoke to was polite and very clear and knowledgeable. Made the process smooth and straightforward and he was patient with listening to concerns and resolved them promptly.
22 September 2025
Unprompted review
Reply from Pinergy
Hi Thomas
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Thanks
Tara
We got the best man to answer all our…
We got the best man to answer all our queries
19 September 2025
Unprompted review
Reply from Pinergy
Hi Purnesh
Your 5-star review means so much to us—thank you for taking the time to share your experience!
Thanks
Tara
The operator was incredibly kind
The operator was incredibly kind, acted with full knowledge of the chain of command and knew exactly what to do. He resolved my issue within 10 minutes. I was very impressed.
19 September 2025
Unprompted review
Reply from Pinergy
Hi Mo
Thank you so much for your 5-star review! We’re thrilled to hear you had such a great experience with us.
Thanks
Tara
Very efficient service. Made me feel heard and understood
Paige was super helpful and informative. She was able to resolve my query quickly and seamlessly
16 September 2025
Unprompted review
Reply from Pinergy
Hey Lorna,
Thank you for taking the time to leave a review with ourselves, We're glad to hear Paige was able to resolve your issue so promptly, that sounds like her! I'll be sure to pass on your feedback.
Caolán
Very helpful staff member
Very helpful staff member.
Clear helpful information
15 September 2025
Unprompted review
Reply from Pinergy
Hey Thomas,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Most expensive
Most expensive. Not worth installing. Landlord friendly but costs 8k EUR a year. Better to go with Bord Gais.
Unfortunately unexplained cost hike, saying “external costs” doesn’t convince the customer. Switching to a different provider helped me reduce my cost 4x. Hope others may find the advice useful.
1 September 2025
Unprompted review
Reply from Pinergy
Hi David,
I'm sorry to hear you're unhappy with the service provided by ourselves, unfortunately we are not the only provider to raise prices due to external costs.
If you would like to discuss the bets plan for yourself going forward please don't hesitate to call us on 0818 363 749, or email in on customerservices@pinergy.ie
Very quick response
Very quick response, and Maeve was really helpful. No hassle, issue sorted very professionally.
12 September 2025
Unprompted review
Reply from Pinergy
Hey Aine,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Maeve was a smooth one! I'll be sure to pass on your feedback.
Caolán
No long waiting que
The fact that I dint have to wait on an endless que waiting to speak to someone.
The rep had very good communication skills and was helpful in answering my questions
11 September 2025
Unprompted review
Reply from Pinergy
Hey Aisha,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
More expensive than everyone else
More expensive than everyone else, unresponsive, and now adding an increase worth of 200 EUR including VAT.
If you can, avoid at all cost.
We are bound to them becaus our building have a contract with them, this is how they can secure the pricing they want, not the "best price we can offer" like they are trying to make you believe.
12 September 2025
Unprompted review
Reply from Pinergy
Hi Adelaide,
I'm sorry to hear you're unhappy with the service provided by ourselves, unfortunately we are not the only provider to raise prices due to external costs.
If you would like to discuss the bets plan for yourself going forward please don't hesitate to call us on 0818 363 749, or email in on customerservices@pinergy.ie
Great experience setting up my energy…
Great experience setting up my energy with Pinergy. The customer service was 5/5 - I would highly recommend them to others
9 September 2025
Unprompted review
Reply from Pinergy
Hey Siobhan,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
5 stars!
Keelan was so helpful and pleasant on the phone, knew exactly what to do to resolve my query and resolved it within a few minutes. Painless, quick and pleasant support experience - we're very thankful!
10 September 2025
Unprompted review
Reply from Pinergy
Hey Sofia,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Great customer service
Chris was polite, clear, patient, and very helpful.
10 September 2025
Unprompted review
Reply from Pinergy
Hey Robert,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Reply from Pinergy
Hey,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Renewal
Fast and impressive service. They're a great company if you have solar energy.
9 September 2025
Unprompted review
Reply from Pinergy
Hey Daniel,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your happy with the service you're receiving from Pinergy. I'll be sure to pass on your feedback to the team.
Caolán
Reply from Pinergy
Hey Conchobar,
Thank you for taking the time to leave a review with ourselves, I'm glad to hear Aoibhe was able to resolve your query promptly! I'll be sure to pass on your feedback.
Caolán
Really helpful and well explained
9 September 2025
Unprompted review
Reply from Pinergy
Hey ,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Great service!
Keelan was very professional and helpful. I’m always delighted with your service
25 August 2025
Unprompted review
Reply from Pinergy
Hey Angelika,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Professional
Professional, respectful, and patient representative called Chris. Took care very perfectly of the situation. Very knowledgeable of the system and guided me correctly to the solution.
1 September 2025
Unprompted review
Reply from Pinergy
Hey Mohammed,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
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