Pine Media Broadband Reviews 

Been a loyal customer for years but giving up on them. WiFi goes down at least once a week at this point.

If it’s after 6pm they won’t do anything till the next day. Phone line says they are not available but can link to a chat. Chat link says not monitored till 9am. How can wifi go down every time it rains or gets a tiny bit windy?

I don’t trust them to maintain a stable connection to my flat and very disappointed every time I contact them. Also had issues with the advertised speed I pay for but they do nothing about it. Used to be a good local company but feels like they have lost there way and no longer care about customers.

Good customer service and very good troubleshooting, they do have a really skilled / experience people working there <3!

Easy to get in touch with, friendly staff. Proactive and called me back with updates on my issue. Great experience all around!

Thank you to Pine Media support team helping me with my account log ins today.

I have been a customer with Pine for 6 years now and I have had an amazing experience. They have been absolutely great and had no issues whatsoever with service. I recommend if your house can be connected. Lately I signed up for another two year contract and still had their original Plume pods. Which are great. I signed up for the higher gig speed and needed to refresh the hardware. They were excellent and agreed to refresh. Thank you again.

Steve is an absolute life saver! He went above & beyond to make sure I had my wifi up and running before the weekend :)

Fantasy customer service very helpful and friendly extremely professional and no long waiting to get though to someone and very reliable broadband so i would definitely recommend them

I moved to Sheffield recently and decided to go with Pine Media due to being based in the city. I had some issues when I first started with Pine Media, but everyone I spoke with was professional and tried their best to help me. Really can't fault these guys at all, everyone was great, and I'll definitely stick with this company while I'm in Sheffield.

Extremely fast to respond, Helpful, honest, just great in every way. Amazing service.

Attentive, friendly and supportive people. Great customer service, eager to talk things through patiently and politely. A great example for small businesses in the industry.

Steve sorted our connection problem and got a team out to correct the issue created by another provider whose cowboy team had disconnected our line - either on purpose or by accident... and denied any responsibility! Fast response and great service. First issue from Pine and not their fault.

Incredibly fast and helpful customer service, extremely friendly also!

Dealt mainly with Steve. Spent a day on and off ,phone calls and emails trying to sort out what's best for my property re correct place to install Broadband. Steve was polite and well informed and very patient with my questions and queries
Hope the good service continues when I get it installed
Chris Johnson

Ordered Monday - Installed Tuesday!
The install team were lovely - friendly, polite, helpful.
If only more companies had this level of customer service!

Whilst trying to install Pine Media broadband to my rented flat my building management company was reluctant to allow the installation.

Steve from Pine Media support team was incredibly helpful in explaining to my building management team why this is something that benefits the building and should be allowed to go ahead and got in contact with my building management team to give them the information they needed which they've now approved. Really appreciate the support here!

The installation guys were also brilliant at explaining what needed to be installed and why!

Please be aware of AI usage. When you are speaking to this company - cancelling service, chats or complaints, you will be speaking with AI.

Update: I have spoken to a person, but has offered no resolution. I think it’s mad that they advertise “feeling stuck” in a contract and offer to buy you out of a contract with another provider but offer no option to get out of your contract with them. Awful.

Chose this provider when moving house. The website allowed me to select an activation date and I chose 27th February. Received no contact until early March. Have just received an email stating that the WiFi will not be activated until March 16th.

I work from home and three weeks is a long time to go without internet connection. It is costing me a lot in additional data from my mobile provider. I wish the website had been honest when I signed up.

Turned up on time. Did the job. Straightforward support.
Better than our previous well known provider...

Pine Media turned up, on time and did the job . Fantastic compared to our previous well known provider who left us without a service for 10 days...

Communication and support is very good, thanks pine media.

Literally, I could not reccomend these any higher. I genuinely think the support is amazing. Being able to pick up the phone and just ring then and get through to someone to help you instantly without being diverted or passed around. 10/10 support and service