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Pilotshop CZ Reviews 

654
•
TrustScore 5 out of 5

4.9

Aircraft Supply Store
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Review summary

Created with AI, based on recent reviews

Considering 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping times, highly professional customer service, and outstanding product quality across numerous online purchases made on the platform. Buyers also genuinely appreciate the careful packaging methods, reasonable pricing, and the extremely smooth, hassle-free ordering process provided by the team. However, some customers also noted occasional logistical snags during their buying journey that slightly affected their overall satisfaction. Specifically, these reviewers mentioned minor inconveniences such as not receiving tracking numbers, finding delivery options somewhat inflexible, or receiving packages that arrived almost open.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the exceptionally fast... See more

Product

Reviewers mention positive feedback about product quality and availability. Consumers are highly satisfied... See more

Quality

Users describe positive interactions with quality, consistently highlighting perfect conditions and top-notch... See more

Service

Customers consistently note positive experiences with service, highlighting great cooperation and... See more

Order

Clients share positive opinions on order, highlighting smooth and easy online processes. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a DC headset. Piloshop CZ were always present and quick to answer all my prebuy questions and shipping was one day after ordering. Very friendly and attentive service. Too bas they don't pr... See more

Rated 5 out of 5 stars

You are definately great seller! The model arrived in perfect condition – beyond all expectations! Special thanks for the excellent packaging, fast dispatch, very careful and precise fulfillment of al... See more

Rated 5 out of 5 stars

I placed the order on Sunday night and on Monday morning the courier was picking it up. That's fast! It took about 4 working days to get to Slovakia but still it was faster than usual. Overall very pr... See more

Rated 5 out of 5 stars

The package i ordered arrived within 10 days. It was what i order and came alive. Pilotshop CZ does what it supposed to do in a professional way that aviation needs. Good job guys

Company details

  1. Aircraft Supply Store

Written by the company

European top as to the assortment and shipping fees. We have built our professional Pilot Shop since 2001.

Contact info

4.9

Excellent

TrustScore 5 out of 5

654 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(654)

188 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Quick delivery

Quick delivery, good website, quick and easy communication with them. I bought a bose A30 headset, very happy.

22 April 2026
Rated 5 out of 5 stars

Very fast handling

I placed the order on Sunday night and on Monday morning the courier was picking it up. That's fast! It took about 4 working days to get to Slovakia but still it was faster than usual. Overall very professional experience.

26 April 2026
Rated 4 out of 5 stars

Great shop

Great shop, fast shipping and good communication. The only feedback I have is that the packaging could be better, it was almost open when it arrived.

27 April 2026
Rated 1 out of 5 stars

Not satisfy

26 April 2026
Pilotshop CZ logo

Reply from Pilotshop CZ

Good morning,

Could you please let us know what went wrong with your order? You ordered a logbook and a safety vest on Sunday, and we handed the package over to the carrier on Monday. The following day, the courier was unable to locate you at the address and delivered the shipment to the nearest pickup point. You collected the shipment the next day.

We would greatly appreciate your feedback regarding why you were dissatisfied, as we are always looking for ways to improve our service.

Have a nice day,

PilotShop Team

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