I normally don't bother writing reviews but this one felt little different after using it for while. I work at a desk all day and my neck is usually stiff in the mornings, so I wasn't expecting much h... See more
Company replied
Flora & Co
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See what reviewers are saying
I grind my teeth at night and usually wake up with jaw tension. I didn't expect a pillow to affect that, but keeping my head stable apparently helps because my jaw feels less tight in the mornings. No... See more
Company replied
I don't usually keep pillow because most feel wrong after a night or two. This one was better than expected for neck support, although it felt a bit firmer than I normally like at first. after few nig... See more
Company replied
I cancelled and they still took full payment and after months of numerous emails and there website contact, they’ve never once replied and refunded. This company has to be dodgy so don’t buy from... See more
Company replied
Company details
Written by the company
Online retailer
Contact info
799-755 Minima St, 19904, Dover, United States
- contact@florco.com
- pillow-haven.com
Breach of guidelines
Reply from Flora & Co
Hi Susan,
Great to hear things are already improving after a week! Many customers notice continued benefits as their body adjusts, so we’re happy you’re seeing progress.
If you ever need tips for even more comfort, we’re here for you anytime. 💙
I found the pillow to be high quality…
I found the pillow to be high quality but too firm for me. However, customer service was easy to work with, and gave me several options for return, or to try for a longer period. I ended up keeping and am finding I can use it for longer periods now (although not all night yet). Good company support.
8 December 2025
Unprompted review
Reply from Flora & Co
Hi Maria,
Thank you for your honest feedback, we really appreciate it. We’re happy to hear our team took good care of you and that you found a way to make the pillow comfortable over time.
If you ever want personalized tips for adjusting firmness or height, we’re always here to help. Your comfort matters to us. 💙
Took weeks to get falsely advertised pillows
Took weeks to get the pillows, just to be as disappointed getting them..the pillows are unfortunately not as advertised, they are much flatter than what u see online, very squishy as well so there really isn't like much support either.. wanted to return these but they make you pay for shipping which doesn't make it worth it..
1 December 2025
Unprompted review
Reply from Flora & Co
Hi Jeff,
Thank you for sharing your feedback, we’re sorry to hear the pillows didn’t meet your expectations and that the delivery took longer than expected. That’s not the experience we want for our customers.
Please contact us at contact@pillow-haven.com so we can look into your order and send you the correct pillow or arrange a better solution. We always reply within a few hours, even on Sundays. We're here to make this right for you. 💙
As advertised great pillow
21 November 2025
Unprompted review
Reply from Flora & Co
Hi Robert,
Thank you for the great review! We’re so happy the pillow met your expectations exactly as advertised. If you ever need assistance or have questions, we’re always happy to help. 🌙💙
I’ve had my pillow for only 3 nights so…
I’ve had my pillow for only 3 nights so far and it has really helped my actual neck feel better. I do feel it could be a little softer because when I sleep on my side I find that I wake up with my ear really hurting. I’m going to continue to use it to see if overall, it gets better with time.
7 December 2025
Unprompted review
Reply from Flora & Co
Hi Tracey,
Thank you for your honest feedback! We’re happy to hear your neck is already feeling better after just a few nights.
If the pillow feels a bit firm on your ear while side-sleeping, feel free to reach out, we can share a few adjustment tips that usually help a lot. We’re here anytime you need us. 💙
The service and notifications were…excellent
The service and notifications were 5 stars. The 2.0 pillow I am finding not very comfortable. It is a bit low for me and a too hard. After I bought it I saw your 3.0 and am wondering if the extra height would also make a bit more comfortable to lie on. I am a back sleeper with a very painful neck mostly to to degenerative disc issues and arthritis.
4 December 2025
Unprompted review
Reply from Flora & Co
Hi Valerie,
Thank you for your kind words about our service, we really appreciate it. We’re sorry to hear that the 2.0 feels a bit low and firm for you.
If you’d like to explore whether the 3.0 would offer better height and comfort for back-sleeping with neck issues, just send us a message, we’d be happy to guide you. Your comfort is important to us. 💙
Best pillow out there
So easy to order and shipped quickly. Definitely the best pillow I have tried and I've tried many. Super comfortable no matter your sleep position. Highly recommend.
6 December 2025
Unprompted review
Reply from Flora & Co
Hi Wendy,
Thank you so much for this amazing review! We’re thrilled to hear ordering was easy and that the pillow is the most comfortable one you’ve tried.
It means a lot to us that you highly recommend it. If you ever need anything, we’re here. 🌙💙
Side Sleeper Win!
I am a cpap wearer who also likes to side sleep some of the night. I had been experiencing my arm going to sleep before buying this pillow. I’ve noticed great improvement in my comfort regarding side sleep because of the design of the pillow. I am finding the pillow to be a little on the firm side, but it needs the structure to do what it does for spine placement. It turns out, you can adjust the firmness by adding taking out the fill. Would recommend!
5 December 2025
Unprompted review
Reply from Flora & Co
Hi Jill,
Thank you so much for sharing your experience! We’re really happy to hear the pillow has improved your side-sleeping comfort and helped with your arm going numb, that’s exactly what it’s designed to prevent.
If you’d like tips on adjusting firmness or height for CPAP use, feel free to reach out, we’re always here to help. Sleep well! 💙
The best orgonomic pillow I ever had
The best orgonomic pillow I ever had. No more stiff neck.
5 December 2025
Unprompted review
Reply from Flora & Co
Hi Madeleine,
Thank you so much for your kind words! We’re thrilled to hear your stiff neck is gone and that the pillow is working so well for you. If you ever need anything from us, we’re always here to help. 💙
Don't believe the ads
Ads looked great that this Pillow would support my head and neck and help with sleep apnea.
Pillow is so much flatter than they show. Also really firm so it doesn't give any to support your head or neck.
Tried to return both and received many offers of a discount to keep them. They wanted to charge $35 to ship them one state over from me. Ended up keeping them but will never use them so they will be trashed.
7 December 2025
Unprompted review
Reply from Flora & Co
Hi Martyn,
Thank you for sharing your experience, we’re sorry to hear the pillow didn’t meet your expectations. That’s never what we want for our customers.
We’d really like to make this right for you. Please contact us at contact@pillow-haven.com (we reply within hours, even on Sundays), and we’ll be happy to arrange the best solution for you, including sending the correct pillow if you received the wrong model.
Your comfort matters to us, and we’re here to help. 💙
Scam pillow company
UPDATE- The only reason I bought these pillows was because there was a video of Jen Hamilton talkimg about how great they were. I have simce learned that they stole her video, she wasn't even talking about Pillow Haven. It disgustes me that this company is that shady that they have to lie to get people to buy their pillows. I can't even return the BS pillows without having to pay for my own shipping. DO NOT BUY THESE, IT IS A SCAM.
Also- they paid me 20$ to leave my original "unsolicited" review
5 December 2025
Unprompted review
Reply from Flora & Co
Hi customer,
We take all feedback seriously. After this was brought to our attention, we reviewed the situation and implemented the appropriate measures to ensure our standards are upheld going forward.
If you need assistance with an order or have questions, our support team is always available to help.
Kind regards,
Pillow Haven Team
4 out of 5 due to the lack of…
4 out of 5 due to the lack of traceability of my order. For I bit, I thought I was scammed, but then the pillows were delivered. These days being able to track a purchase is essential to creating trust in the purchase.
We ordered 2 pillows; my husband and myself.
I love mine(4 stars), I am a side sleeper. I would like to have the carve out for your arms much deeper than they really are. This is not as great as advertised.
My husband does not use his- he found it to hard. He actually has more neck pain than me, so I was really hopeful he would love it. He does sleep mostly on his back. He gave the pillow a 3star.
4 December 2025
Unprompted review
Reply from Flora & Co
Hi Barbara,
Thank you for your detailed feedback, we really appreciate it. We’re glad to hear you’re enjoying your pillow, and we’re sorry the tracking information wasn’t as clear as it should have been. We are already working on improving our tracking updates to make the delivery experience smoother.
Every sleeper is different, so if your husband would like help adjusting the pillow for his position, we’d be happy to provide tips. Many back sleepers find relief with small height adjustments or alternative setups.
Please feel free to contact us anytime, we’re here to help both of you get the best possible sleep. 💙
I bought a pillow for everyone in the…
I bought a pillow for everyone in the family. I got weird looks until they all realized how good they felt after using their new pillows. We all have different sleeping habits and back issues, these pillows really do help.
3 December 2025
Unprompted review
Reply from Flora & Co
Hi Ginet,
This absolutely made our day. Thank you so much for sharing! We love hearing that the whole family is sleeping more comfortably now.
Different sleeping habits can make pillows tricky, so it’s wonderful to know each of you found the right support with ours. If you ever need anything or have questions, we’re always here. Thank you again for trusting us! 🌙💙
My wife is forever grateful!
I was a heavy snorer and also had sleep Apnea...having purchased this pillow it has changed both - I now sleep with my mouth shut and do not have sleep Apnea - don't know how or why, but it has been transformational - My wife is forever grateful! Many thanks!
1 November 2025
Unprompted review
Reply from Flora & Co
Hi MRE,
What an incredible message, thank you so much for sharing this. We’re thrilled to hear the pillow made such a big difference in your sleep (and your wife’s!).
Stories like yours truly mean a lot to us. If you ever need anything, we’re always happy to help. Sleep well! 😴💙
Restful sleep
I find that your pillow works yet I'm a broad guy and would need a little more in the lift it provides , but can honestly say that it will alleviate pain and help patrons with sleeping
24 November 2025
Unprompted review
Reply from Flora & Co
Hi,
Thank you for sharing your experience! We’re really glad to hear the pillow is helping you sleep more comfortably.
If you ever feel you need a little extra lift or want advice on adjusting the pillow for your frame, just reach out, we’re happy to help you fine-tune it. Sleep well! 😴💙
Sore neck gone!
The pillows to a while to arrive but because of my emails I was offered a 50% refund on the price which is really good after sales service. The pillows themselves are great. They take a few nights to get used to because of the shape but I no longer wake with a sore neck hitch is the very reason I bought them in the first place.
7 December 2025
Unprompted review
Reply from Flora & Co
Hi Judith,
Thank you for letting us know, we're truly sorry your order hasn’t arrived yet. That’s absolutely not the experience we want for our customers.
I’ve checked your case and can confirm that we are already processing your refund for both the pillows and the pillowcases. You won’t need to do anything further on your side.
If you prefer a replacement instead, we can also ship a new order immediately with priority shipping. Just let us know what you’d like, we’re here to make this right for you. 💙
You can reach us anytime at contact@pillow-haven.com
so we can resolve this quickly.
pillow
I have only just received my pillow and slept on it once but am very happy so far
6 December 2025
Unprompted review
Reply from Flora & Co
Hi Sharon,
Thank you so much for your lovely feedback! We’re happy to hear your first night went well.
If you need any tips while adjusting over the next few nights, we’re here to help anytime. Enjoy your new pillow! 😊💤
Be aware if you do not like the…
Be aware if you do not like the product, you can’t easily return it. They will offer you meager discounts to keep it. Otherwise, you have to paid for shipping and must be put back into the original packaging, which was shrink packaging. Then, once they receive the package, which must be sent overseas, they will let you know IF, you will receive a refund.
5 December 2025
Unprompted review
Reply from Flora & Co
Thank you for taking the time to share your experience. We’re sorry to hear the return process felt complicated, that’s never what we want for our customers.
We offer discounts as an optional alternative for customers who prefer not to return large items overseas, but a full return is always available if preferred. Our team is happy to guide you step-by-step and make the process as smooth as possible.
If you’d like us to personally review your case and speed things up, please reach out to us at contact@pillow-haven.com
we’re here to help. 💙
This pillow works great for me!
I had purchased a similar "ergonomic" pillow a few months ago. It wasn't very well made. But it did produce decent results. When I saw the ad for this I decided to try it as it seemed it might be better quality. And, YES IT WAS. I am a side-sleeper and the small dip on the top, front edge fits perfectly. It has provided more relief so I sleep better than before.
5 December 2025
Unprompted review
Reply from Flora & Co
Hi Mathew,
This is wonderful to hear. Thank you for sharing such a detailed experience! We’re so happy the contour and dip fit you well as a side sleeper and that you’re finally getting more relief at night.
If you ever need anything or have questions about caring for the pillow, we’re always here. Sleep better every day! 🌙✨
Pillow Haven got back to my review and…
Pillow Haven got back to my review and asked if this was about their company.
I'm sorry but I will not change my review, their pillows are the modern equivalent of a medieval torture device. They are not designed for sleeping on and if the designer thought they were, he was totally deluded. They are awful, quite simply. And as for taking back what I wrote, I will say again, do not buy these, they badly made and are not meant for sleeping on, unless you are into torture. As for being easy to return, you get through to someone who says they are very sorry, then offers you 20% off if you say no I want to return them, then after some waffle they offer you 30% off, eventually they get to 50% off and you lose the will to live so you give up and decide to write off the loss to experience and try not to be taken in by false advertising in the future.
25 November 2025
Unprompted review
Reply from Flora & Co
Hi Steve,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the pillow didn’t meet your expectations. Our intention is never to cause discomfort or frustration, and we fully respect your experience with the product.
We do want to clarify that our pillow is designed based on ergonomic principles and has helped many customers with neck and shoulder support, but of course, comfort is personal, and it’s completely understandable that it may not work for everyone.
Regarding your comments on returns: we always aim to make the process as smooth and fair as possible, and we never want any customer to feel pressured. Our team offers flexible refund options to accommodate different situations, but a full return is always possible if preferred.
We appreciate your honesty and will use your feedback to keep improving both our product and communication. If there is anything you’d like us to resolve directly, our support team is always available to assist. We truly wish you the best. 💛
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