Hellish situation
The website promises delivery in 48h - it's been 2 weeks and I still don't have any idea of what's going on with my order as the company doesn't answer my calls or emails...
19 August 2025
Unprompted review
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Company details
Written by the company
Pilimpi propose une gamme de matelas bio pour adulte, enfant et bébé, composé à partir de matières premières naturelles et écologiques. Hypoallergénique, anti-acariens et antibactériens, vous aprécierez le grand confort de la mousse à mémoire de forme ainsi que du garnissage en BioCELL Soja garantissant fermeté et moelleux. Pour un couchage naturel, découvrez le matelas écologique Pilimpi et ses matériaux issus de l'agriculture biologique.
Contact info
4 allée de la Hardt , 68440, SCHLIERBACH, France
- 03 89 39 00 76
- hello@pilimpi.com
- pilimpi.com
2.5
Poor
107 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
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I am 100% satisfied with my new…
I am 100% satisfied with my new mattress. It's very comfortable and
I sleep so much better now. I was very impressed with how Pilimpi dealt with my order and the efficient way the delivery was carried out. I was notified at each stage and the delivery men arrived within 5 minutes of the time stated, both very helpful and friendly. I couldn't have expected a better service or product.
30 April 2022
No confirmation email on purchase, bed not in stock, no comms
Ordered a bed, no confirmation email, did not reply to emails or calls except after much persistence.
This is a strange company. Their website gives email addresses and phone numbers, but emails and calls are not responded to.
In the end I had to cancel my order, which thankfully they did respond to/refund.
11 April 2022
Unprompted review
Super lit!!!
26 March 2022
Sleep better. Dormir mieux
I have been sleeping so much better now that I have the all natural latex Pilimpi mattresses. I have had them for two weeks and can recommend them very highly. I also purchased the latex pillows as well as the mattress toppers (surmatelas in French).
But if I had been ready to pay double elsewhere, it was the expertise and conviciton of the merchants that made me opt for Pilimpi. The service was absolutely perfect: the advice, the speed of the delivery, the help with setting things up and the clarity of the explanations. The price was also attractive.
7 December 2021
Unprompted review
Matériaux naturel de qualité
Matériaux naturel de qualité, livraison rapide.
Good natural sheets quality, and a quickly delivery.
14 October 2021
Unprompted review
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