Piktochart Reviews 208

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the user-friendly nature of the platform, noting its intuitive design and ease of use for creating professional visuals without prior design experience. Many people praise the exceptional customer service, describing the support team as helpful, responsive, and dedicated to resolving issues quickly. The staff's professionalism and willingness to assist are consistently mentioned as key strengths. However, some customers expressed dissatisfaction with certain aspects of the website, particularly regarding compatibility issues with specific devices and limitations on features behind a paywall. A few other people also felt that the website's policies on project deletion after trial expiration were unclear, and some encountered difficulties with editing or specific functionalities like linking within tables.

What people talk about most

User experience

Users describe positive interactions with the user experience, highlighting its intuitiveness and ease of... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlight the support team's... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the support team for being friendly,... See more

Website

Consumers have ambiguous feelings about the website. Many praise its user-friendly platform, modern layouts,... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting the quick and effective... See more

Based on these reviews

Rated 4 out of 5 stars

"A complete design experience right in your browser! The platform is user-friendly and packed with professional tools suitable for all skill levels. Whether you're editing images, creating social medi... See more

Rated 4 out of 5 stars

I would say the helpful information from the Pikochart team as they detailed many ways, on how they could support me through discussion and questioning, of the process at hand. It made me feel glad to... See more

Rated 4 out of 5 stars

When I had trouble accessing my account for a project, they were sure to go out of their way to help. Although it was a little difficult at first, they did help it what I needed. My advice is don’t be... See more

Rated 5 out of 5 stars

We recently had a lot of staff overturn and were having issues getting access to our team workspace in Piktochart and working on our projects. Piktochart support team was fantastic at walking us throu... See more


Company details

  1. Software Vendor

Written by the company

Piktochart is an all-in-one graphic design tool for creating infographics, presentations, reports, social media graphics, posters, and prints as well as an online video editor. With focus on information design, you can easily turn content and data into a visual story or edit videos for social media.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

208 reviews

5-star
4-star
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2-star
1-star

Replied to 65% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

asking for better review

so I gave a 4 star review and then a lady i think emailed me and asked if i could give a 5 star and a another review on a different webcite. i gave 4 stars the first time just take the review and don't be rude and ask for 5 stars

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Nightmare

Never saw an app delete your saves after 7 days trial, had an important assignment saved and lost everything even after I paid more than 35e to upgrade to see if I could find it. Now I lost 35e and one night of sleep which I will spend redoing everything. Thank you Piktochart

16 April 2026
Unprompted review
Piktochart logo

Reply from Piktochart

Hi Bianca,

We’re really sorry to hear about your experience.

Just to clarify, your visuals aren’t deleted but may be locked after the trial ends. In some cases, we’re still able to help recover access, and we’d really like to look into this for you.

Could you please reach out to us at support@piktochart.com with your account details? Our team will do their best to assist you as quickly as possible.

Again, we truly apologize for the inconvenience caused 💙

Rated 5 out of 5 stars

Made professional design easy for a novice like me

Piktochart has been a genuinely valuable tool for turning ideas into clear, professional visuals without the usual stress of design. What stands out most is how easy it is to create polished content even if you are not a designer. It saves time, improves presentation quality, and makes communication much more effective.

What I appreciate most is that Piktochart is not just about making things look good. It helps you present information in a way people actually understand and remember. That is a big advantage for businesses, educators, and teams that need to create impactful content quickly.

If you are considering Piktochart, I would absolutely recommend it. It is practical, user-friendly, and a smart investment for anyone who wants to create strong visual content with less friction.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Piktochart replaced Canva for me!

I really enjoy using Piktochart to create various types of content. Piktochart works well for making reports, presentations, and social media graphics. The Piktochart interface is user-friendly, and the templates are great. I can create professional-looking designs with Piktochart, even though I don’t know much about design.

I used to rely on Canva all the time, but now I primarily use Piktochart for this kind of work.

Piktochart is my main choice for this.

The support team at Piktochart is very friendly. They respond quickly when I need assistance.

The free version of Piktochart has some limitations. Still, I'm satisfied with it. Piktochart is a good option for anyone who wants to create visual content quickly and easily.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

I love Piktochart

I love Piktochart! It’s simple to use, and their support team is super friendly, helpful, and quick to respond.

15 April 2026
Unprompted review
Piktochart logo

Reply from Piktochart

Appreciate your kind words, Rita!

Rated 5 out of 5 stars

Great platform, great support team

I’ve been using Piktochart for my projects, and I couldn’t be happier with the experience. The platform is intuitive, beginner‑friendly, and makes it easy to create professional‑looking infographics without needing advanced design skills.

What really stands out is the customer support. The Support team are quick to respond, empathetic, and always go the extra mile to resolve issues.

Overall, Piktochart has saved me time, improved the quality of my presentations, and given me confidence in my work. Highly recommended for anyone who wants to communicate visually with ease!

15 April 2026
Unprompted review
Piktochart logo

Reply from Piktochart

Great to hear about your experience on Piktochart, Cha! We appreciate your continued support. :)

Rated 5 out of 5 stars

Great Tool with Excellent Support

Piktochart is super easy to use and makes creating professional visuals really fast. Their support team is also very helpful! I highly recommend it!

15 March 2026
Unprompted review
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Reply from Piktochart

Great to hear about your experience on Piktochart, Lamita! We appreciate your continued support. :)

Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service, Fast responses, and App is very easy to navigate, My wife can use it from school works!

15 April 2026
Unprompted review
Piktochart logo

Reply from Piktochart

Great to hear that, Bryan! We appreciate your continued support :)

Rated 5 out of 5 stars

Great experience

Great experience! Helps me a lot in working School presentations and infographics for our school programs. Easy to navigate, and good looking ready made templates.

15 April 2026
Unprompted review
Piktochart logo

Reply from Piktochart

Hi Rowelyn, that's great to hear! We appreciate you!

Rated 5 out of 5 stars

Piktochart generates AI images by credits.

Piktochart is an excellent tool, especially if you’re looking for visually appealing, unique, and minimalist design options. It offers a wide range of layouts that are both modern and easy to work with.

While the free trial has some limitations in terms of features, the paid plans are reasonably priced and provide good value, particularly for those just starting a business. Unlike others, their annual pricing is more affordable and practical without compromising. They also have edu and non-profit options, which are much lower in pricing.

1 September 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for your kind feedback, Herry! We appreciate you. :)

Rated 5 out of 5 stars

customer support has been so quick in…

customer support has been so quick in giving me a solution to my issue. the platform is also very easy to use and was able to test out the AI tool! good experience so far

2 April 2026
Unprompted review
Piktochart logo

Reply from Piktochart

Great to hear that, Alyssa! We appreciate your continued support :)

Rated 5 out of 5 stars

Saved the day

companies have glitches, and for the first time ever the download feature wasn't working. I reached out for support and Lamita said it was a system error. When I explained I had a deadline to get the creative out, she downloaded and emailed to me. Now THAT IS WHITE GLOVE Customer service.

1 April 2026
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for your kind words, Grant! This made our day and appreciate your kind patience during the short glitch. 🥹

Rated 5 out of 5 stars

Excellent Software, Truly Outstanding Support

I have been using Piktochart for more than 10 years, and it has consistently been an excellent tool. What I particularly appreciate is how the platform keeps evolving — they continuously improve features and regularly integrate new functionalities. The recent AI features, in particular, are very practical and genuinely useful in day-to-day work.

However, what truly sets Piktochart apart is their outstanding customer service. Whenever something is unclear or goes wrong, their team responds quickly and effectively.

A recent example says it all: I accidentally selected a business environment while I am a solo user, which resulted in an unexpected charge of nearly €700. As soon as I contacted them, they immediately understood it was a mistake and refunded the full amount without any hassle.

That level of trust, understanding, and responsiveness is rare — and it reflects the true quality of the organization.

24 March 2026
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you so much for your kind words! We appreciate you. Feel free to reach out to us any time you need help! 😊

Rated 4 out of 5 stars

Easy to use and produced a quality…

Easy to use and produced a quality pamphlet rather than paying an advertising or printing firm to make one. We are a small company that doesn't need something complex or expensive to inform community members about our company and what we are working on.

19 March 2026
Unprompted review
Piktochart logo

Reply from Piktochart

Hi Deborah, great that you managed to produce high quality pamphlet with Piktochart! We hope to see more!

Rated 5 out of 5 stars

Great Team at PIktochart!

The Piktochart team is always very responsive to questions, concerns and any issue that you need help on!

16 March 2026
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you so much, Marilyn! We appreciate you. Feel free to reach out to us any time you need help!

Rated 5 out of 5 stars

Piktochart saved the day!

I had an issue with an assignment recently and the staff at Piktochart identified the issue and totally saved the day. The customer service I received today was genuine and absolutely stellar. Thank you so much!

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Shocking

I only wanted to use it to make an infographic for my school assignment. They did not make the policy clear that after the 7-day free trial, everything including the visual created is deleted. The price for me as a student is just too expensive to afford for. To clarify, my studies do not require me to frequently do up things like infographics or banners. While they did say that they sent emails to remind to subscribe, i was completely unaware that my work would be deleted.

20 February 2026
Unprompted review
Piktochart logo

Reply from Piktochart

Hi Tristin,

Thank you for sharing your experience—we’re really sorry for the confusion and understand how frustrating this must have been.

Just to clarify, if a workspace isn’t upgraded after the trial, the visuals are not deleted but locked, which means they can be accessed again once the account is upgraded. That said, we completely understand how this may not have been clear and how that could feel concerning.

We’d really like to help you regain access to your work. Could you share your email address with us? We’ll take a closer look and see what we can do for you.

Thanks again for your feedback—it truly helps us improve 💙

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