Offered redress 4 YEARS ago! Still not received anything, no response to emails sent directly or through resolver
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Not been able to access their website for nearly 2 months now, how they can sustain their company when they can't offer any loans makes no sense. How long does it take to make these changes? They had... See more
Company replied
Recently updated features earned them the 5th star - fastest underwriting process I've experienced and now able to view countdown to money being transferred after being approved. One of the most effic... See more
yet again hannah at piggybank does not take the time to read my reviews .your feedback does not cover my review .very bad company extortion rates lets call it kraysbank .please if your reading this do... See more
Company details
Information provided by various external sources
If you've had an unexpected expense, and are looking for a short term loan between £100 and £1000, PiggyBank may be able to help! We offer payday loans and instalment loans over 7 days to 5 months.
Contact info
28 Avenue Road, BH2 5SL, Bournemouth, United Kingdom
- 08002061560
- help@piggy-bank.co.uk
- piggy-bank.co.uk
1.9
Poor
394 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The website states that it provides…
The website states that it provides loans within 1 hour. This is misleading in my experience it takes upwards of 48 hours for a decision to be made so if you are looking for emergency cash go elsewhere. The website should clearly state this instead of making spurious claims such as this obviously fictitious customer testimonial displayed on the website which states "I applied on a Sunday.I actually heard I had been accepted within a few minutes, and the money was in my account within a couple of hours even on a Sunday.". This is patently untrue and the website should clearly state loans take in excess of 48 hours to be approved so people looking for emergency cash don't waste there time and go to a lender who does provide emergency cash quickly which is the only reason people take high interest short term loans out in the first place anyway.
11 November 2019
Unprompted review
Reply from PiggyBank
Hi John,
Thank you for your feedback.
Please understand that it is possible to have loan applications accepted and paid out in an hour. However, in cases where applications are referred to our Underwriting Team, this can mean your application can take longer to be processed.
With regards to the customer testimonial you're referring to, this is a genuine piece of feedback from one of our customers and is completely accurate.
If you have any further questions, please contact us on 0800 206 1560.
Kind regards,
PiggyBank
DONT USE
DONT USE! Applied for loan due to emergency. I rang up provided documents as it went to the underwriting team and it took them
Two days to give me an answer. When I rang up the guy on the phone said "it does state on our website if you apply after one pm then it could take up to 48 hours". So much for quick cash. Joke company and I wouldn't recommend at all, customer services and attitude is shocking. Rather go beg on a street than go near these again, and don't be fooled by the responses they leave giving a load of deal excuses trying to cover them selves! DO NOT TOUCH!
6 November 2019
Unprompted review
Reply from PiggyBank
Hi Liam,
As a responsible lender, every application undergoes several checks before a decision is made. Sometimes the application process can take a little longer, as these checks can take some time.
If you have any other questions, please call us 0800 206 1560.
Kind regards,
Omar
kep sending me txt i can apply for loan…
kep sending me txt i can apply for loan ,, i apply and they refuse .. terrible
31 October 2019
Unprompted review
Reply from PiggyBank
Hi there,
We complete numerous checks prior to accepting an application, Unfortunately if you've had a change of circumstance or something is negatively affecting your credit score you may now be ineligible.
We recommend to all of our customers that you check your credit score on Credit Karma to ensure that nothing is impacting your creditworthiness.
Kind regards,
Omar
Excellent service
Excellent service, Top service use above all other lenders, proffesional promt perfect. Thanks too Reece in underwrting too !!
16 October 2019
Unprompted review
Reply from PiggyBank
Hi Peter,
Thank you so much for your five star review!
It's great to hear you found our service prompt and professional, we'll make sure to pass on the good feedback to Reece too.
Kind regards,
PiggyBank
Reply from PiggyBank
Hi Jemma,
Thank you for your five star review, we're so glad you found our service to be fast!
Kind regards,
PiggyBank
Never had a pay day loan in my life…
Never had a pay day loan in my life ...but continue to get phone calls and texts asking for a David ...to whom I am not . No matter how many times I’ve contacted this crappy company about their mistake. They refuse to take my mobile number off their list . I really hope to not here from this dodgy company again . If I want a loan I’ll go to my bank . I was even told to block the number...so professional piggy bank
23 September 2019
Unprompted review
over a month and website still not…
over a month and website still not fixed... something fishy defo going on.
6 September 2019
Unprompted review
I honestly recommend
I honestly recommend. clear conditions.they don't force you to take. I want to laugh at these stupid comments. he falls into debt and later cries. this is a temporary loan. you have to go to work. not a loan for a loan.
29 August 2019
Unprompted review
Reply from PiggyBank
Hi Paweł,
Thank you for your positive review!
It's great to hear that you found our loan application clear and simple and that you would recommend our service.
Kind regards,
PiggyBank
Horrible company
Horrible company. Dont even take time to review your emails or correspondence
27 August 2019
Unprompted review
Reply from PiggyBank
Hi,
Thanks for leaving feedback.
We try to respond to all our emails as quickly as possible, but sometimes this can take a little longer, especially over a bank holiday weekend.
For the fastest resolution, we'd always advise you call us. It's free to call (08002061560) and a member of our Customer Care team will be happy to assist you.
Thanks,
Hannah
Lack of response to my email
Piggybank have not bothered to reply to my email regarding and update on my complaint - this is very disappointing and i would appreciate some correspondence today.
26 August 2019
Unprompted review
Reply from PiggyBank
Hi,
Thanks for your feedback.
As we tend to address email correspondence in chronological order, to ensure that we are responding to all our customers in the fairest way, it can take a few days for you to receive a response to your queries. If you wish to receive a faster response, you can call us on freephone 08002061560.
Our opening hours are as follows: Monday - Thursday 8am - 7pm, Friday 8am - 4:30pm and Saturday 9am - 1pm.
We can also arrange a callback if you'd prefer - simply go to www.piggy-bank.co.uk/callback
Thanks,
Hannah
Website still not updated??!!!
Not been able to access their website for nearly 2 months now, how they can sustain their company when they can't offer any loans makes no sense. How long does it take to make these changes? They had been pretty efficient up to that point and now nothing can move forward until they get the website working properly. It's frustrating and not good for the customers or company if we can't use your services.
12 August 2019
Unprompted review
Reply from PiggyBank
Hi there,
We apologise for any inconvenience caused, the updates have taken a little longer than we first anticipated, however we are nearing completion on the work being carried out and we aim to be back online soon.
Kind regards,
PiggyBank
Great Service
Really great service from William he reassured me and helped me organise myself. He is a polite young man and credit to the company.
10 August 2019
Unprompted review
Reply from PiggyBank
Hi Alison,
Thanks for your review.
We're so pleased to hear that you've received such great service from William! We will pass on the good feedback to him.
Kind regards,
PiggyBank
Still waiting for a refund I am due for…
Still waiting for a refund I am due for them for a payday loan reclaim. This is very poor as they pay out over an hour but having to wait over 4 days already is very poor on the companies behalf. Pretty poor when it was said by them over the phone it would be paid by today! Certainly wouldnt recommend to anyone after this experience.
Krishan
7 August 2019
Unprompted review
Very reliable service
Very reliable service, hope they get back up and running soon.
4 August 2019
Unprompted review
The online application system is very…
The online application system is very poor,that's been over a week with a blue banner saying changing something or other,but will be up and running very shortly....joke shop,but when it comes to taking your money..no problems...Still no joy after 2 weeks...well I tried....
4 August 2019
Unprompted review
Reply from PiggyBank
Hi Den,
Thanks for your feedback.
We're currently updating our processes, and applications have been paused - I apologise for the inconvenience caused. Unfortunately we are unable to give specific time-frames as to when you'll be able to reapply, though if you keep an eye on our website, we'll ensure that we'll let you know when we are back up and running.
The changes we're making will include:
More Mobile Friendly Applications - We've made sure you can apply on even more devices
More Convenience - You won't lose your place in the application, as you can save your place in the application journey
More Pages - The application will be easier to follow, as it will be broken up onto separate pages
We've also been updating the online account area, so when you log into your account, things will be easier to find, and there will be more self-service options.
If you'd like to discuss this in more detail, please don't hesitate to call us on freephone 08002061560 or email us at help@piggy-bank.co.uk.
Thanks,
Hannah
Up there with the worst of the worst
Up there with the worst of the worst. I had sent a complaint 9 weeks ago and they have completely ignored it. Do not borrow from them, 1 star ratings are even way too high for them. Scum of the Earth, bottom feeders!
22 July 2019
Unprompted review
Reply from PiggyBank
Hi Lew,
Thanks for your feedback.
We aim to provide a final response to all complaints within eight weeks, though typically we'd respond faster. Can you get in touch with us regarding this, so that we can investigate further, as this seems unusual?
You can reach us on freephone 08002061560, or email us at complaints@piggy-bank.co.uk
Thanks,
Hannah
Great costumer service.
They helped me a lot, costumer service is one of the best I ever had to deal with.
15 July 2019
Unprompted review
I made a complaints against the company…
I made a complaints against the company which was upheld. I am due a refund but been told it could take up to 7 working days for the refund to be processed and paid into my account. It just seems unfair, that when you want a loan, it is done within a few hours, but when money is due to the customer, it cannot be done by faster payment and takes up to 7 days. What a shame.
1 July 2019
Unprompted review
Reply from PiggyBank
Hi Elaine,
Thanks for your feedback.
I'm sorry to hear that you have had to wait longer that you'd like for a refund. Within FCA guidelines, this can take up to 30 days to process, but we always aim to resolve such things faster where possible.
If you'd like to chase this up further, if not yet resolved, you can call us on freephone 08002061560.
Thanks,
Hannah
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