Piercingmania Reviews 

I made an order from the site and there was an issue with one of my products, I contacted the brand and received a reply very quickly. The person who I spoke with was very helpful and was happy to resolve my issue. I will definitely order again!

Item was delayed in delivery, but sanne in customer service was more than helpful. Highly recommend

Customer service is excellent had an item that arrived broken due to the lack of care from the courier battered box soaking wet etc but piercing mania were quick to respond to my email and have resent the items will definitely be using them again for my next lot of piercing jewellery.

Bough several nose rings, until we bought the right size. Thankfully, my daughter eventually got there. There was absolutely no issue with sending back the unopened nose rings and refunds were given in a timely fashion. I and we would buy more from this company. Great products, great communications 🙌🙌

I have had an issue with my order not arriving which have been resolved super quickly, amazing customer service

Great jewelleries, high quality and fast delivery.

Thanks

Great service fast delivery and top products

Never had a problem with the jewellery from Piercing Mania, but normally when you pay over £5 for express shipping you generally expect it next day. However the last 2 times of paying for express shipping it hasn’t arrived next day. Also on their site it states you can track the Express Shipment but I can’t figure out how to. There is a number on the invoice which no courier recognises.

I bought a conch ring on Piercing Mania for £30, thinking it would be high quality and cute. It was extremely thin and the clasp broke after putting it in once, which meant that it fell out while I was sleeping and the hole closed up. A huge waste of money.

Piercing mania is selling fake unsafe metals and misrepresenting them as "implant grade", "hypoallergenic" or "body safe".

I bought several "Implant grade titanium" clicker rings from them only to experience a fairly horrific allergic reaction that persisted until replaced with real titanium jewellery from another company.

I decided to test the metals which revealed them to be aluminium, not titanium, which is not safe for use as piercing jewellery.

I left a review on their website which they have refused to publish. Others have mentioned similar experiences on other review sites so I don't believe this to be an isolated incident but rather a standard part of their business practice.

I love piercing mania. I have very sensitive skin and I have to wear pure gold jewelry.
I have tried nose rings/ studs from other sites and can definitely tell the items aren't pure as they state, because my nose will seep and get sore etc. Their stuff is worth the price, as it's good quality but they also offer discounts etc. I will never go elsewhere for my nose jewelry.

Ronavie was really helpful and had excellent customer service, I had an issue with my order and it was resolved straight away. Will be a returning customer because it is clear that they value their customers. Thank you!

I was put onto Ronavie at customer service and they couldn’t have been more understanding and patient with my questions, helped me figure out my problem easy

Excellent quality in jewellery
I personally brought a helix stud , the best I can find any where .. quick delivery service also
I also received a candy from them, excellent customer service

Have always bought really great quality piercings from here.
Had an issue with a faulty piece the other day and their customer service was so good, given a replacement and it came with a little pack of sweets to say sorry. Only website I buy piercings from, would recommend!”

I ordered a pair of surgical steel barbell earrings and the ball was screwed too tight. I tried for a while to unscrew them normally and after that failed I looked it up and the website said the simple solution to this problem is to use pliers to unscrew the ball; which probably would be simple if I just conveniently had two pairs of small pliers lying around the house. All I have is a pair of tweezers which held the earrings fine but I only had my other hand to do the unscrewing and it worked just as well as it did the first time. I'm having to ask around to see who has a pair of pliers small enough to work for the earrings so I didn't waste my money but it is very frustrating and I don't understand why they had to be screwed so, so tight.

Clearly piercing mania deletes bad reviews

Ordered 2 exact piercings from this company just different sizes as my first order with them.
One broke upon trying to open the segment, a stone fell out of it. Gave up and didn't think to get in touch as my piercing was still healing. A few months later, I tried to wear the second one, wouldn't open. I needed to use 2 hands, a pair of pliers and help from the gods. After persevering it opened wonky, not in a circle like it should. Evidently, it was the same story trying to close it. It wouldn't close up leaving a massive wonky gap. Blood, sweat and tears later, I contacted customer service only to be sarcastically informed with a link to buy special tools to open my piercing.
It did not state that on the website that I need special forceps to open and close it. If I buy a product I expect to use it as is.
Ridiculous response. Not happy!

I have purchased earrings from here several times. I try and only use titanium and find that piercingmania are the cheapest around. The quality of the products is perfect. I have 11 piercings in my ears, so I buy a lot of studs and I don’t think I’d go anywhere else now. They come individually wrapped too, which ensures they’re hygienic. On top of that, their customer service is second to none. I noticed a price error on their website before I placed my order this time, and they told me to order and they would refund all to the cheapest price. Within minutes of placing my order, they had issued an £11 refund. I didn’t as for, or expect this, I just wanted some clarification on pricing, so they went over and above. Great company, great products.

I've bought from them on 2 occasions and have been happy with both nose studs. My second order got lost in the post but they soon solved this when I let them know.

I was unhappy with a Christmas present, after some communications I will be sending back for a refund via reward points. The communication and service so far have been really good. I will continue to use them as I have lots of piercings. I only came across them as my husband bought me some Christmas presents from there. Thank you