Picup Media Reviews 307

Helped resolve “sign in” problem with Gemlightbox App. I never would have solved the problem without Marius support. He was very efficient.

I just received my GemLightbox and was having an issue setting up the aerial part and positioning my long necklace l, color and pictures upload issues. Kevin was really responsive and called almost immediately after I entered in the chat I needed help. wow!! I didn’t expect this kind of support but was very happy it was available. All my questions were answered and I’m all set with my GemLightbox!! What an intuitive product, was able to add logo to pictures and video and reposition the logos. This saves us a lot of time from the regular macro photography- well done and well worth its price!

Recently started using the Gemlightbox Macro to photograph and video loose diamonds. Am very happy with the results so far. With some guidance, practice and experience, the quality of my imagery has improved. Highly recommend and am sure this product will help me to grow and develop our business.

Customer service was above and beyond! I received an ordered GemLightBox cracked on the interior, most likely due to shipping. They replaced my Light Box in a timely manner with tracking info as well. Best part was that I did not have to send back the broken Box, which saved this busy business woman the time it would have taken to do so. Much appreciated!!!

This is a first-rate company with awesome products that the industry really needed. Problems solved efficiently and kindly. Highly recommend!

Our business owns the Gem LightBox and Turntable from Picup Media—we are big fans of the products. The combination enabled us to launch our antique, vintage, and estate jewelry store with high quality photography and very little photography education needed. When we've had issues, Picup Media support is attentive to our needs and quick to assist. Highly recommended for jewelers who need quality photography on a budget!

I own almost all of the products made by Picup Media for jewelry photography and I do love them all. I had an issue with my light box regarding the lighting flickering all of a sudden out of nowhere. I emailed customer support and heard back relatively soon. They ended up trouble shooting internally and thought it might be the power cord so they sent me a new one which I paid for since this was out of warranty. It fixed the problem. Thank you for helping me so quickly!

Great team, outstanding support

I have 40+ years as a jewelry photographer, and this is by far the easiest and best way to photograph jewelry for the internet! It took me less than 5 minutes to create and post a video image on Facebook, IG, and on my website! This tool paid for itself within a week! 8 STARS!

Fantastic bit of kit and five star service! We had a rare slight issue with our unit but no quibble at all they just replaced the unit and it’s now perfect. I highly recommend the unit and Picup Media’s outstanding service! Thank you Rocky and Kevin for all your help!

Excellent service, very helpful, and a pleasure to deal with. The unit itself is really well made, and the use of the app is really straightforward and take wonderful pictures. Really pleased, thank you Picup Media

Have bought all the products from Picup Media as and when launched and no doubt it is one of the most user-friendly jewellery photography boxes I have used so far. Very pleased with the purchases and customer service. All jewellery photos look extremely professional. Looking forward to all new releases from Picup Media to enhance my company jewellery photo library

I am very pleased with our GemLightbox. The quality of images and videos of our beautiful jewelry is unparalleled. In the past, we would use vendor-supplied photos of our pieces, and when that wasn't an option, we would hire a photographer to capture the brilliance in each item. Now, I take all photos for our website and advertising, as well as appraisals and inventory shots. It's easy to use and has a small footprint on my desk. I just can't say enough great things about this product!

Love the design and thought gone into this product. I have been messing around with cameras and different light boxes for years. Picup Media has simplyfied the process. This one I can use the app on my phone to make adjustments to the photos. I don't need to send them off. People love the videos! What is not to like about this product. It has made my life earier! Oh yes, Even better is the support staff. Help is not far away if you need it. They are fast and efficient. Wish all support was like Picup Media!

If you have an issue connecting to your turntable read the troubleshooting instructions carefully! It does work. The support team reached out to me on many occasions to help and I even got a phone call from Australia. My customers love seeing our "after videos". The GemLightbox has truly helped capture our jewelry beautifully!

The app works great on my phone & has come out with some great updates in the short time I've been using it. Highly recommend the box & all attachments. they work amazingly.
Our photo quality has skyrocketed and it's so intuitive to use & edit.

They are very good at what they do. If you want to bring your picture quality to the next level they can help you do so

This company have been awesome with their service, communication and follow up. I am extremely happy with the way in which I have been treated by them.

Thank you so much!